Ourisman Honda of Frederick
Frederick, MD
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
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This dealership has been continuously terrible--from oil changes that take forever; getting xxxxxx around with prices; paying for their "scotchguard" service (to which they said they applied it, but then I changes that take forever; getting xxxxxx around with prices; paying for their "scotchguard" service (to which they said they applied it, but then I got a call back saying they actually didn't, and made no attempts to assuage the impact of delivering my car to their store AGAIN); and now getting xxxxxx around by a recall notice. I called Shockley, was told they didn't have any parts in (for a *national* recall, mind you), and that it'd take 1-2 business days for it to get in, and no, it wouldn't take an "hour to an hour and a half" to get the service done (as stated by Honda themselves in the recall announcement letter), it'd take 2-3 hours. TWO WEEKS GO BY without hearing from them, when I have to call and figure out what moron had their head up their rear end (it's always the Shockley family, by the way, and remember: crap rolls downhill). Go anywhere else, Shockley doesn't deserve your business. More
Best customer service experience I've ever had. They listened to what I needed and were able to come through for us. Thank you to Marissa, Herb and Charlie. You all made a tough situation so much better listened to what I needed and were able to come through for us. Thank you to Marissa, Herb and Charlie. You all made a tough situation so much better! Great dealership! More
Theresa was Very helpful and positive with everything. It was an excellent experience working with her. With her I recommend with anyone and she help me by my dream car. She’s very sweet and outgoing. It was an excellent experience working with her. With her I recommend with anyone and she help me by my dream car. She’s very sweet and outgoing. More
David's knowledge on the cars sold by Honda is exceptional. He went above and beyond my expectations of a sales consultant in making sure I understood every detail about my car before I made the p exceptional. He went above and beyond my expectations of a sales consultant in making sure I understood every detail about my car before I made the purchase. His kind, friendly and professional demeanor made it super easy working with him. Thanks David for all your help! More
David, you are an exceptional customer service employee at Shockley Honda. This was the best car buying experience I’ve ever had. Thank you for your help. at Shockley Honda. This was the best car buying experience I’ve ever had. Thank you for your help. More
Hands Down the best experience I’ve ever had buying a car. Not only was the staff exceptional but I left with the car of my dreams. David was sure to listen to my needs and bring me in under budget. He w car. Not only was the staff exceptional but I left with the car of my dreams. David was sure to listen to my needs and bring me in under budget. He was extremely knowledgeable and answered every question I had. He even took the time to go over every feature of the vehicle with me. Will be recommending Shockley Honda and David Salvas to everyone I know. More
It is so easy to work with Dave, every question was answered quickly and completely. We will work with him again for future Honda purchases! answered quickly and completely. We will work with him again for future Honda purchases! More
I may not have purchased my car here because they didn’t have exactly what I wanted but I really wish I could have! David was super knowledgeable on every car I test drove and was super friendly! I wish I c have exactly what I wanted but I really wish I could have! David was super knowledgeable on every car I test drove and was super friendly! I wish I could have taken him to every dealership to be my personal sales guy!! 10/10 recommend working with him if you’re looking for a new Honda! More
I had Great experience with purchasing my new Honda Civic hatchback! Austin was great he answered all of our questions as well as the finance manager was great hatchback! Austin was great he answered all of our questions as well as the finance manager was great More
David’s kindness & attention to detail was stellar! I would highly recommend him as he always made sure that I understood all the details & was quick to reply. He always went above & beyond my expectatio would highly recommend him as he always made sure that I understood all the details & was quick to reply. He always went above & beyond my expectations & he made the process simple & fun. Thank you 🙂 More