Ourisman Honda

I was quoted a price over the phone for a 1999 Honda Pilot Demo and a 2010 Honda Pilot. When I got to the dealership, the demo was not the model I was promised It became evident very quickly that I wa Pilot Demo and a 2010 Honda Pilot. When I got to the dealership, the demo was not the model I was promised It became evident very quickly that I was duped into coming out to the dealer. Not only was the model wrong, the price changed as did the price they quoted on the 2010 Honda Pilot. They had a "good cop, bad cop" routine going. Very sleezy, unprofessional behavior. More

My wife and I spent FIVE HOURS at this dealership wasting our time!!! I bought a care there four years ago and had a good experience. I went back looking to buy a CRV and was shocked and utterly disappoint our time!!! I bought a care there four years ago and had a good experience. I went back looking to buy a CRV and was shocked and utterly disappointed by their careless attitude and utter lack of respect for the customer. I called around asking for the selection and inventory of other local dealers and asked for their over the phone prices. Two gave me a range of $27k to $29k. Reza, the manager, assured my wife and I repeatedly that he would do his best to "make you happy" because we were repeat customers. I would not trust to ever do business with this man. His sales technique demonstrates a lack of respect and professional morals. The sales associate, Steve Young, did not appear to do much of anything. They kept us waiting for 45 minutes before they brought down a car for us to view. And when we didn't like the color, it took another 30 minutes to get another car. When it came time to discuss price, Reza assured us that he would give us a good deal. LIE. Rather he initially quoted us MSRP!!! Then he said, he'll do better and he quoted invoice. This was during the Honda Clearance event that they advertise so much with the stupid cartoon. When we said that was too much, he asked for a price we would be able to live with. We stated $2k less than invoice. He flatly refused and then laughed at us. He and the other staff were ridiculing us!!! Jerks! We explained that two other dealers quoted us $1,500 less than Ourisman's offer, and Reza accused me of lying! We told them that another local dealer was receiving a shipment that afternoon of 6 CRV's with two the exact color combo that we wanted he said that he was "going to check with his manager." Instead, he pulled the other dealer's inventory to see if my explanation checked out. He told me that they were not getting the color car we wanted at the other dealer (lie) and that if I could get a better price elsewhere, I should go there, get it in writing and bring it back to him. I asked if he would then beat that price. He said NO!!! Why the heck would I bother dealing with these jerks every again? My wife and I went to that other dealer. They told me that they though I would be coming by and they kept the CRV they promised out front. We got it for a better deal than was quoted over the phone and we were out of the dealership in an hour and a half. Bottom line. Reza should be fired. Steve Young is a worthless salesman. AND NEVER SHOP AT OURISMAN HONDA - BETHESDA. EVER!!! More

Came in to get a Honda CRV. Was told that the car I wanted had pre-installed optional equipment which would cost me extra $500. When I agreed, I was told that it would take dealer another day to bring wanted had pre-installed optional equipment which would cost me extra $500. When I agreed, I was told that it would take dealer another day to bring the car from another dealership and was asked for a deposit of $500. When I called two days later, I was told that Ourisman can not find a car (model/color) that I want. What was the optional $500 equipment then if there was no car to begin with? It took Ourisman another 4 days to finally give me my deposit back. I will try to stay away from Ourisman in the future. More

Incredibly bad experience with Ourisman salespeople on June 27, 2009. After telling me they could get the car I wanted from another dealer, keeping me waiting in the dealership a full 4 hours (11 am to 3 June 27, 2009. After telling me they could get the car I wanted from another dealer, keeping me waiting in the dealership a full 4 hours (11 am to 3 pm), nickle-and-diming throughout the negotiations, they finally admitted they couldn't get the car that we had negotiated over and agreed on a price over the past 4 hours. I think they knew all along they couldn't get the car I wanted, but were willing to be dishonest in the hopes of selling me what they could get. I bought the car I wanted from another dealer several hours later at a great price, this despite Ourisman salespeople swearing there was "no way" the other dealer had the car based on info in Ourisman's computer. All-in-all, fundamentally dishonest hardball sales tactics that cost me a lot of time while they played sales games. I would strongly recommend you find another dealer if you are looking for a Honda. More

As dealers go they are friendly and pretty efficient. WATCH OUT for their warranties! At time of sale they will say you can only extend your warranty NOW for the given price, according to how long you wa WATCH OUT for their warranties! At time of sale they will say you can only extend your warranty NOW for the given price, according to how long you want to extend. Once you get home and check online for warranties from Honda America (US Honda division) you will be astounded at the difference. The dealer charged us over $1000 higher than we found online. We were so upset and canceled the warranty. We had to pay $50.00 fee, but it was worth it and we learned a good lesson. More

Although on my first visit to this dealership, no one wanted to be bothered with greeting or assisting me in any way until I asked for assistance, subsequent visits were much better. Working through the wanted to be bothered with greeting or assisting me in any way until I asked for assistance, subsequent visits were much better. Working through the internet with Sergio was a great experience and pretty much all the main negotiations happened by e-mail saving me long waits at the dealership. Sergio even beat a dealer quote I had received and told him about. During the initial test drive (not with Sergio), the salesperson didn't seem to understand much about the colors, technology, or details of the Civic Hybrid, only piping up to try to "upsell" the Navigation version. Dealing with Sergio was much better and he got us exactly what we needed. Worst thing about this dealer that almost made me walk out was the ridiculous "protection/appearance package" that is on EVERY car but NOT advertised in any significant way. Throwing on $795 in useless or suspect crap onto every car seems to be commonplace, but at other dealers they told me about it ahead of time. The package was severely reduced in price and the ugly "door/fender guards" were removed upon request, so Sergio did try to make it better. Still, not advertising it is a definite no-no. More

Excellent service and a the best deal I found on a 2009 Honda CRV EX-L 4WD around the area thru the Internet. Bought several cars there before and the service department is excellent. I'd recomend it to al Honda CRV EX-L 4WD around the area thru the Internet. Bought several cars there before and the service department is excellent. I'd recomend it to all my friends and family. More

I had a problem with my car pulling to the right while driving and took it in. The service department did a front end alignment and my car was still having the same problem! Turns out the problem was with driving and took it in. The service department did a front end alignment and my car was still having the same problem! Turns out the problem was with the bearing hub. The alignment should have never been done! Not only did they do unnecessary work, they told me they wanted more money to fic the bearing problem! More

In less then two weeks of owning our brand new 2008 Honda Odyssey minivan, it (a) was taken back twice to Ourisman Honda for the continuous leaking of Automatic Transmission Fluid (ATF), (b) had a remote sta Odyssey minivan, it (a) was taken back twice to Ourisman Honda for the continuous leaking of Automatic Transmission Fluid (ATF), (b) had a remote starter system installed and then removed due to Ourisman’s installation of a clearly incompatible aftermarket product, and (c) was brought into [violative content deleted] for a thorough re-inspection because of our lack of faith in Ourisman Honda’s service. After 6 days worth of “repairs” at Ourisman’s service department, [violative content deleted] came to the conclusion within a few hours that the Odyssey’s transmission issues were *not* fixed, and that the van in fact had major transmission damage (bear in mind, this was a van with well under 200 miles on it). All told, in less then two weeks of ownership, the Odyssey was in for service seven days. After much despair, countless phone calls and letters, and all the aforementioned service visits, Ourisman very grudgingly agreed to replace the van, but only after [violative content deleted] and Honda of America also became actively involved in our case. A day after we took possession of the *new* van, we discovered a dent which had either been missed, or just went undisclosed, by Ourisman Honda. And that almost covers our horrific saga of blatant deceipt and incompetence by Ourisman Honda… Now fast forward more then two months, and BOTH VINs are still on file in our name at the Maryland MVA. So we're pretty concerned that legal issues may arise for us if the original van is used in a crime, receives parking tickets, etc. Seriously, I cannot stress it enough - STAY AWAY, FAR FAR AWAY. More

In less then two weeks of owning our brand new 2008 Honda Odyssey minivan, it (a) was taken back twice to Ourisman Honda for the continuous leaking of Automatic Transmission Fluid (ATF), (b) had a remote sta Odyssey minivan, it (a) was taken back twice to Ourisman Honda for the continuous leaking of Automatic Transmission Fluid (ATF), (b) had a remote starter system installed and then removed due to Ourisman’s installation of a clearly incompatible aftermarket product, and (c) was brought into [violative content deleted] for a thorough re-inspection because of our lack of faith in Ourisman Honda’s service. After 6 days worth of “repairs” at Ourisman’s service department, [violative content deleted] came to the conclusion within a few hours that the Odyssey’s transmission issues were *not* fixed, and that the van in fact had major transmission damage (bear in mind, this was a van with well under 200 miles on it). All told, in less then two weeks of ownership, the Odyssey was in for service seven days. After much despair, countless phone calls and letters, and all the aforementioned service visits, Ourisman very grudgingly agreed to replace the van, but only after [violative content deleted] and Honda of America also became actively involved in our case. A day after we took possession of the *new* van, we discovered a dent which had either been missed, or just went undisclosed, by Ourisman Honda. And that almost covers our horrific saga of blatant deceipt and incompetence by Ourisman Honda… Now fast forward more then two months, and BOTH VINs are still on file in our name at the Maryland MVA. So we're pretty concerned that legal issues may arise for us if the original van is used in a crime, receives parking tickets, etc. Seriously, I cannot stress it enough - STAY AWAY, FAR FAR AWAY. More