Ourisman Honda

Purchased a car in late June from this dealership. There were scratches on the back bumper which Ourisman promised would be fixed once the paint arrived (from Japan supposedly.) Ourisman never called us ba were scratches on the back bumper which Ourisman promised would be fixed once the paint arrived (from Japan supposedly.) Ourisman never called us back. I called them today (7/17) and "Poof" the paint is in and I can get it fixed. The customer service is poor. No one ever called us back during the interim 4 weeks and no apology was offered. I would never go back to this dealership again. More

I HAD A BAD EXPERICE, FIRST I FELT THE SALES PROCESS WAS VERY PUSHIE. ONCE THE SALE WAS DONE I FELT THE DEALER HAD NO FOLLOW-UP WITH ME THIS IS THE LAST TIME I WILL BE VISTING THIS DEALER VERY PUSHIE. ONCE THE SALE WAS DONE I FELT THE DEALER HAD NO FOLLOW-UP WITH ME THIS IS THE LAST TIME I WILL BE VISTING THIS DEALER More

I didn't walk into this dealership thinking that i was going to purchase for a new vehicle that day. However, people at the ourisman honda dealership offered me a great deal with kindness, and it changed going to purchase for a new vehicle that day. However, people at the ourisman honda dealership offered me a great deal with kindness, and it changed my mind. My salesman, Remoe Doherty, met my high expectation as a great salesman, and i was very satisfied with his quality of work. I just want to say thank you and a job well done. More

This was the best experience I've ever had buying a car, and I don't say that lightly. The van I bought is excellent, and the price negotiations were handled smoothly and professionally. I got a good pric and I don't say that lightly. The van I bought is excellent, and the price negotiations were handled smoothly and professionally. I got a good price and good financing; I didn't leave wondering whether I had been shafted like I have at other dealerships. I'm confident I got a great van at a fair price. More

I'd never bought a car before, and know very little about them...but I couldn't have felt more comfortable with my purchase at Ourisman Honda. Their dealership was the first one I walked into solely becau them...but I couldn't have felt more comfortable with my purchase at Ourisman Honda. Their dealership was the first one I walked into solely because it was close to my house. But it's the dealership I came back to and bought a car from in the end (after checking out several other Toyota, Nissan and Honda dealerships) because they seemed the most honest, most trustworthy -- and mainly, because of my dealer, Remoe. I always thought of car dealers as generally sleazy and conniving - constantly out to upsell you on something that you don't want. But my experience with Remoe was the complete opposite. He was charming, normal and funny in a very disarming way - and most importantly -- he was always completely up front and honest, and answered any question I had truthfully. It made the experience so much more enjoyable (bc it's a big deal to buy your first car)...and it felt like I was buying it from a friend, and not a dealer I constantly had to be on guard against. Ultimately, I feel like the dealership as a whole and the manager gave me a good deal and didn't try to cheat me. They sincerely seemed like they wanted me to drive out with a car, and would find a way to get it to me on my budget. There was really no haggling...and I didn't see that at the other dealerships. Their customer service was excellent...and continues to be. Several weeks after buying the car (which was a 2 year old used car), I noticed very, very small things like a windshield wiper blade that was smearing on my window...and a keyless entry low battery. I'm sure some dealerships would charge you to fix these problems that I didn't notice driving off the lot -- espeically since they already got their money from the car and really owed me nothing. But they helped me out and hooked me up, free of charge. I really can't say enough good things about my dealer, Remoe -- and the dealership in general. I had a very, very positive experience...and continue to, to this day. More

I had a very positive experience. When compared to my dealings with other Honda dealerships in the area, I was most satisfied with the approach at Ourisman Honda. I did all of my prior correspondence vi dealings with other Honda dealerships in the area, I was most satisfied with the approach at Ourisman Honda. I did all of my prior correspondence via email or by telephone, I felt no pressure to come in for a visit (I had already done a test drive and knew exactly what I wanted), I was able simply to put a deposit on a car I wanted. Diego Gonzalez sent me an email to indicate when the car was expected to be delivered and he called when, during that exact time frame, it arrived. The purchase process was a bit of a relay regimen, with hand-offs to customer service, finance, etc., but that is to be expected. Overall, I felt that Ourisman personnel treated me more as an intelligent consumer, which was refreshing when compared to the competition. I hope their service staff prove to be as competent as their sales personnel. More

In late December, 2010 I bought a new Accord from Ourisman Honda. It was a very pleasant car buying experience. The salesman I worked with was Kwame Joseph. He was probably the best car salesman Ourisman Honda. It was a very pleasant car buying experience. The salesman I worked with was Kwame Joseph. He was probably the best car salesman I have ever worked with. He was very knowledgeable about the product line. In addition, he followed up with me very diligently without being pushy. I had started the process with another Honda dealer and was ready to buy there, but I did not enjoy working with the salesman there. So I went to Ourisman, and I met Kwame. He immediately put me at ease, and he agreed to match the price of the other dealer. I would stongly recommend Ourisman Honda, and Kwame Joseph in particular, to anyone in the market for a Honda. More

It was a great experience at Ourisman Honda! The staff was all very friendly and helpful and answered all of our questions. The price was lower than any where else we looked and they did an excellent job was all very friendly and helpful and answered all of our questions. The price was lower than any where else we looked and they did an excellent job handling all of the paperwork and getting us into our new car! More

Mr. Joseph addressed my questions regarding the vehicle and followed up to see if everything was OK with my car. As i had purchased my previous Honda with this dealership, it was pleasant to know that you and followed up to see if everything was OK with my car. As i had purchased my previous Honda with this dealership, it was pleasant to know that you have top quality dealers that do not pressure or force a sale. Additionally, Al Semateh along with Mr. Joseph ensured that my purchase experience and commitment to service would be maintained throughout the life of my new (used) car. Much appreciated as this instills customer loyalty! More

Remoe was excellent he found the car I was looking for. My wife and I are enjoying our brand new 2011 Honda pilot thanks to the honesty and integrity that Remoe and the dealership provided. I had told my s My wife and I are enjoying our brand new 2011 Honda pilot thanks to the honesty and integrity that Remoe and the dealership provided. I had told my sister about the great time I had purchasing the vehicle, and had even recommended her to trade her vehicle to get a 2011 Honda Odyssey. Which she did. Remoe Doherty not just has one customer but 2 customer for life! More