Ourisman Honda

I'd never bought a car before, and know very little about them...but I couldn't have felt more comfortable with my purchase at Ourisman Honda. Their dealership was the first one I walked into solely becau them...but I couldn't have felt more comfortable with my purchase at Ourisman Honda. Their dealership was the first one I walked into solely because it was close to my house. But it's the dealership I came back to and bought a car from in the end (after checking out several other Toyota, Nissan and Honda dealerships) because they seemed the most honest, most trustworthy -- and mainly, because of my dealer, Remoe. I always thought of car dealers as generally sleazy and conniving - constantly out to upsell you on something that you don't want. But my experience with Remoe was the complete opposite. He was charming, normal and funny in a very disarming way - and most importantly -- he was always completely up front and honest, and answered any question I had truthfully. It made the experience so much more enjoyable (bc it's a big deal to buy your first car)...and it felt like I was buying it from a friend, and not a dealer I constantly had to be on guard against. Ultimately, I feel like the dealership as a whole and the manager gave me a good deal and didn't try to cheat me. They sincerely seemed like they wanted me to drive out with a car, and would find a way to get it to me on my budget. There was really no haggling...and I didn't see that at the other dealerships. Their customer service was excellent...and continues to be. Several weeks after buying the car (which was a 2 year old used car), I noticed very, very small things like a windshield wiper blade that was smearing on my window...and a keyless entry low battery. I'm sure some dealerships would charge you to fix these problems that I didn't notice driving off the lot -- espeically since they already got their money from the car and really owed me nothing. But they helped me out and hooked me up, free of charge. I really can't say enough good things about my dealer, Remoe -- and the dealership in general. I had a very, very positive experience...and continue to, to this day. More

I had a very positive experience. When compared to my dealings with other Honda dealerships in the area, I was most satisfied with the approach at Ourisman Honda. I did all of my prior correspondence vi dealings with other Honda dealerships in the area, I was most satisfied with the approach at Ourisman Honda. I did all of my prior correspondence via email or by telephone, I felt no pressure to come in for a visit (I had already done a test drive and knew exactly what I wanted), I was able simply to put a deposit on a car I wanted. Diego Gonzalez sent me an email to indicate when the car was expected to be delivered and he called when, during that exact time frame, it arrived. The purchase process was a bit of a relay regimen, with hand-offs to customer service, finance, etc., but that is to be expected. Overall, I felt that Ourisman personnel treated me more as an intelligent consumer, which was refreshing when compared to the competition. I hope their service staff prove to be as competent as their sales personnel. More

In late December, 2010 I bought a new Accord from Ourisman Honda. It was a very pleasant car buying experience. The salesman I worked with was Kwame Joseph. He was probably the best car salesman Ourisman Honda. It was a very pleasant car buying experience. The salesman I worked with was Kwame Joseph. He was probably the best car salesman I have ever worked with. He was very knowledgeable about the product line. In addition, he followed up with me very diligently without being pushy. I had started the process with another Honda dealer and was ready to buy there, but I did not enjoy working with the salesman there. So I went to Ourisman, and I met Kwame. He immediately put me at ease, and he agreed to match the price of the other dealer. I would stongly recommend Ourisman Honda, and Kwame Joseph in particular, to anyone in the market for a Honda. More

It was a great experience at Ourisman Honda! The staff was all very friendly and helpful and answered all of our questions. The price was lower than any where else we looked and they did an excellent job was all very friendly and helpful and answered all of our questions. The price was lower than any where else we looked and they did an excellent job handling all of the paperwork and getting us into our new car! More

Mr. Joseph addressed my questions regarding the vehicle and followed up to see if everything was OK with my car. As i had purchased my previous Honda with this dealership, it was pleasant to know that you and followed up to see if everything was OK with my car. As i had purchased my previous Honda with this dealership, it was pleasant to know that you have top quality dealers that do not pressure or force a sale. Additionally, Al Semateh along with Mr. Joseph ensured that my purchase experience and commitment to service would be maintained throughout the life of my new (used) car. Much appreciated as this instills customer loyalty! More

Remoe was excellent he found the car I was looking for. My wife and I are enjoying our brand new 2011 Honda pilot thanks to the honesty and integrity that Remoe and the dealership provided. I had told my s My wife and I are enjoying our brand new 2011 Honda pilot thanks to the honesty and integrity that Remoe and the dealership provided. I had told my sister about the great time I had purchasing the vehicle, and had even recommended her to trade her vehicle to get a 2011 Honda Odyssey. Which she did. Remoe Doherty not just has one customer but 2 customer for life! More

We just bought a 2011 Honda Accord SE from Ourisman and it was a very good experience, as far as car buying goes. We knew what we wanted and we called about 12 Honda dealers in the MD/VA/DC area to get pri it was a very good experience, as far as car buying goes. We knew what we wanted and we called about 12 Honda dealers in the MD/VA/DC area to get prices. Ourisman beat out all the other dealers in price. When we showed up, Mr. DeCampli had the paperwork and the price as promised. The customer service and financing folks presented us with additional options (undercoating, paint protection, extended warranties, etc.), but there were no hard sells. On top of that, when they couldn't get the floor mats from the service dept (closed on Sunday), Mr. DeCampli personally delivered them to our house! From start to finish, this was a very smooth process. More

Steven Young was great. He really took into consideration what I was looking for and tried to get me exactly what I wanted. He didn't bully me about getting more for more money. The test-drive he took me on what I was looking for and tried to get me exactly what I wanted. He didn't bully me about getting more for more money. The test-drive he took me on was really informative (it perfectly showcased the car). More

This dealership went above and beyond any other dealership I had visited. Azim, my sales consultant, as well and the General Sales Manager were both wonderful. The dealership even let me borrow th dealership I had visited. Azim, my sales consultant, as well and the General Sales Manager were both wonderful. The dealership even let me borrow the Pilot for an afternoon to make sure I felt comfortable driving it. That was a bonus. There was no pressure to buy the truck. (I actually waited about a month from my first test drive to purchase with out feeling any pressure!) Ourisman Honda answered all my questions. After visiting other Honda dealers, it was no contest that I should buy my truck from Ourisman Honda. I am a very picky person so for me to feel comfortable recommending a dealership says a lot. Also, I did get a crazy low price for the truck, which helped. More

I had checked Trueacar.com pricing online and it had connected me to 3 local Honda dealerships; one of which was Ourisman. Having contacted many dealers in the VA/MD area, I had a pretty good ideas wh connected me to 3 local Honda dealerships; one of which was Ourisman. Having contacted many dealers in the VA/MD area, I had a pretty good ideas what the cost of the 2011 Honda Odyssey. When I contacted Stephanie Dewey via email with a price from a competing dealer, she responded that her manager Sergio Laguna will beat the price by 200.00. Reading the positive review on this dealership, I was excited that not only were they competitive but seems to want my business. I later got an email from Sergio too saying that the car was in stock at the propose price. I response asking again to make sure the on the road price and "CLEARLY" broke down the numbers and said I would come in to make the purchase. Sergio agreed. Well the following day my family came to Ourisman. The dealership was crowded, parking was sparse, and we met Stephanie. I showed her the printed email and was ready to sign. She said she'll be back. Then some other salesman came out..said he will be taking over. He then rain the numbers and it came out to be 1500.00 more than what Sergio and Stephanie had agreed in the email. After an 1.5 hours with this clown running in and out, another manger came out and said they could't give me the price. I asked for Sergio and the coward wouldn't show his face. I will never do business with these people again. Where is the integrity. Not only did they come even close to what they agreed on, they said the car is not even in stock and is "SO" popular that they don't want to lose money selling it to me. Long story short, we left disappointed and hungry from this bait and switch game. After lunch we stopped at Herson's and I showed them the email from Sergio. Within 10 minutes they gave me a quote...the number that Ourisman promised and could't deliver. We are now enjoying our new 2011 Honda Odyssey from Herson's Honda. More