Ourisman Honda

Agreed (in writing over email) to match a competitor's price (as their ad also said they would) and then refused to honor. Unfortunately I have had similar experiences on the service side of their busine price (as their ad also said they would) and then refused to honor. Unfortunately I have had similar experiences on the service side of their business. More

I have been meaning to post this review for the last few months because it seems that people only want to comment on something if they have a bad day, or they simply just enjoy complaining about everything months because it seems that people only want to comment on something if they have a bad day, or they simply just enjoy complaining about everything that doesn’t meet every aspect of their “standards.” I recently took my 2004 Civic into Ourisman because the air bag sensor light had been on for a few weeks, and my mechanic informed me it was a "dealer" issue. In short, my mechanic's shop was not equipped to undertake air bag repair, so I made an appointment at Ourisman with Dan Jennings, who assured me they could quickly check the source of the malfunction and determine whether any "bad" parts were still under warranty. To my surprise, I was able to secure a late morning appointment on a weekday. I met with Dan, quickly filled out some paperwork, and within ten minutes a mechanic was checking my car. I still figured it would take some time to resolve the issue, but Dan called me within the hour. The part was under warranty and in stock. I didn't even have time for lunch. I met again with Dan, who explained the problem and resolution, and whether the air bag would have deployed--which it would have--whereupon he added that the mechanic had performed a quick "multi-point inspection." I was ready for the worst when he told me the car was in great shape (the brake pads were starting to wear down and would have to be replaced in the next few months). With that, he gave me my key and I was out of Bethesda before the start of early-afternoon DC rush hour. I can't say enough about the service department at Ourisman. I live over 60 miles from the dealership and truly hate DC-area traffic, but each time I have been there, I have always felt that sense of relief that I had not been ripped off, or wasted half of my day. As mentioned, my car is a 2004, and it has 180,000 miles on it. I bought the car from Ourisman and have been happy with it for the last eight years. I know where I will purchase my next vehicle when this one, if ever, dies. More

I have been going there for years. I go to Ourisman because of stu, he gives me trusted advice and my car is in the best shape. Stu is very understanding, not pushy and rude like other consultants I've because of stu, he gives me trusted advice and my car is in the best shape. Stu is very understanding, not pushy and rude like other consultants I've worked with. He is a great asset to the company and I always go to him or call him for any questions about my car. More

I went last weekend to the Bethesda dealership to compare the cars I'm interested in, Honda Accord and Toyota Camry. I was so pleased with dealership setting and the personal attention given by used cars rep the cars I'm interested in, Honda Accord and Toyota Camry. I was so pleased with dealership setting and the personal attention given by used cars rep. Leslaw. Highly recommend. Ava Novak More

My buying experience was very pleasant. Hai Nguyen was very knowledgeable not only about Hondas but competitor models as well. I did not feel any pressure to purchase and decided on a 2012 Pilot. very knowledgeable not only about Hondas but competitor models as well. I did not feel any pressure to purchase and decided on a 2012 Pilot. More

I found a certified pre-owned 2010 Honda Civic LX online that I liked and the price was very reasonable. I had been car shopping for some time and have been told by many dealers that the online price was "j that I liked and the price was very reasonable. I had been car shopping for some time and have been told by many dealers that the online price was "just to draw people in". Time and time again, I visited dealers only to be told that there were all these extra fees to be added back into the online price (usually an extra $1,500 - $2,000!). Because this dealership was a little more than an hour away from my home, we called ahead of time and asked if there were going to be any fees added back into the online price. We told the dealership that we didn't want to drive over 50 miles away just to have our time wasted. The employee assured us that the online price would not change. I printed out the ad, and we skeptically headed down to the dealership. When we arrived, I was pleasantly greeted by Remoe, who we had spoken with on the phone earlier, and we took the car for a spin. I knew I definitely wanted the car and we got immediately down to business. Imagine my surprise when we were going over the figures and there really was NO GIMMICK! This was my first time buying a car, and my frazzled nerves were soothed by the friendliness and professionalism displayed by the staff. Both Remoe and Robert showed that they had nothing but my best-interest at heart and that I wasn't just a number to them. They took the time to sit down and explain to me things that I didn't fully understand or had misconceptions about. I feel 100% confident with my purchase. Originally, that was one of my greatest fears about buying a car - not being satisfied with my purchase, or feeling like I might get ripped off. I can definitely say that I feel totally comfortable referring other people to this dealership knowing I had such a great experience. If you're tired of the constant bull-crap at other dealerships, pushy salesman who just want to add you to their tally, and overpriced, unreliable cars.... I urge you to consider visiting Ourisman Honda in Bethesda. They'll do you right... THE FIRST TIME. More

I fault myself for being naive. If this hadn't been my first purchase of a car from a dealer, maybe I would have made a better deal. But I feel like these guys used every trick in the Greasy Used Car Sale first purchase of a car from a dealer, maybe I would have made a better deal. But I feel like these guys used every trick in the Greasy Used Car Salesman Handbook, from making me wait while my salesman talked to his manager to the high pressure sale of bogus extras like the undercoating. My favorite moment is when Carmen, the woman who was writing up the contracts, complained because they wouldn't buy her a new printer. Meanwhile, I noticed, she was wearing a rock the size of Gibralter. To his credit, Remoe did take one of my calls on his day off. And the dealer did agree to fix 2 broken electric locks on the doors even though I bought the car as is. But then they told me I'd have to pay $24 for a light bulb for my dashboard. And the kicker is they told me that the repairs would take " a couple of hours", I've been here almost 6 hours and there is still no sign of my car. Yes, I bought the car I wanted at a price I can afford but next time I am going to try Honda of Bowie. If you do decide to do business here, don't sit down, make it very clear you are ready to walk away, surf for other cars while you are waiting, and call other dealers to inquire about other cars while they are processing their paperwork. Most especially, say no to every offer (like finance rate) and keep saying no until they name the price you want to pay. Because everything is negotiable here. Except, unfortunately, the cost of an overpriced dashboard light bulb. More

Walter was wonderful. I liked him so much I spotted Ourisman $200 when selecting which dealership to go with. I purchased a 2010 pilot and am very happy with it. Ourisman $200 when selecting which dealership to go with. I purchased a 2010 pilot and am very happy with it. More

I needed a tire & rim replaced. They did this okay for a price that was at the high end of average. However, they gave me a list of "recommended" service totalling almost $2,000! I took the car to for a price that was at the high end of average. However, they gave me a list of "recommended" service totalling almost $2,000! I took the car to another Honda Dealer Service department and they didn't recommend ANY of the things Ourisman had recommended. That was one year ago. A friend warned me that her experience with Ourisman was identical to my own; they do the task at hand ok, but always recommend very expensive additional, unnecessary service. More

Daelt fairly and delivered a fair price, lower than almost all others from whom I received a quote, with excellent accompanying services (complementary oil changes, discounts on servicing) for the th almost all others from whom I received a quote, with excellent accompanying services (complementary oil changes, discounts on servicing) for the the life of the car. Knowledgeable and went out of the way to get information about items that he did not immediately know and described simply technical details of accessories with critical appraisal of their usefulness (as well as marginal necessity). It was a good experience to deal with him. More