Ourisman Honda

Marcel was both very patient and very laid back in his approach, which suited me as a customer who had done a lot of research. At our first test drive, we were clear that we would not be purchasing, and h approach, which suited me as a customer who had done a lot of research. At our first test drive, we were clear that we would not be purchasing, and he nonetheless spent significant time with us and addressed a number of our concerns. Based on what we shared, he was able to select a promising certified used car which we ultimately purchased. It was great to work with him and to be able to move at our speed, in response to our questions, with no sense of a set "template" of how the process should unfold. In the end, this is why we went with Ourisman; we wanted to be patient and drive a good deal, and they were willing to meet us through that process. More

I just want to say that my experience purchasing a car for you dealership was made very comfortable by Steve Young. First I just want to thank him for coming in on his day to assist me with the purchase. for you dealership was made very comfortable by Steve Young. First I just want to thank him for coming in on his day to assist me with the purchase. Once again he came thru for me in my time of distress, purchasing a vehicle emergently . He listened to my concerns, the specifications that I wanted in a new vehicle and once I had decided on what type of vehicle I wanted, he showed me the options ,what was available & went thru each individually. Even when I wanted an off color. He walked me thru the process step by step patiently, and explained the entire process. He took the time out to ensure that I was comfortable with the basis functions on my day of purchase ( was there until very late) & made a follow up appoint within 48 hours to go over the functions in detail. He has also called me to make sure that I was comfortable and reassured me that he would be available if I had any questions prior to or after our next appointment. Steve also introduced me to the service center team . I would never hesitate to recommend Steve to anyone in the market for the purchase of a vehicle More

I purchased a 2013 Odyssey EX-L yesterday from Ourisman. The salesperson I dealt with was Richard Sears. I could not be more happy with my total experience. I did my negotiating via the internet and Richa The salesperson I dealt with was Richard Sears. I could not be more happy with my total experience. I did my negotiating via the internet and Richard stayed in constant contact with me and really worked for me in getting the best price by far from any of the competitors. He was efficient, honest, and professional. The finance person, Carmen, was also very efficient and professional. I can highly recommend to anyone who is seeking to purchase a new Honda that working with Richard will leave you with a very satisfied feeling. This is absolutely the best experience in the purchase of a new car that I've ever had and this is my 10th car. More

Prompt service from salesman Jose Amaya upon my arrival. He's extremely knowledgeable in the specifics of all models which helped me narrow down my selection quite easily. As this was my first new car that He's extremely knowledgeable in the specifics of all models which helped me narrow down my selection quite easily. As this was my first new car that I bought, Jose was very patient explaining me all procedures. He couldn't have been any more thorough in informing me about all the fees and prices associated in buying a new car. Shazia was welcoming and put the cherry on top by making sure that i left Ourisman Honda with my new vehicle. Staff was overall pleasant, organized, and exceeded my expectations, Thank You! More

We had gone to several other dealers during our car search, but working with Marcel Jaremko at Oursiman Honda was by far the best experience. He was friendly, knowledgeable and professional, and we nev search, but working with Marcel Jaremko at Oursiman Honda was by far the best experience. He was friendly, knowledgeable and professional, and we never felt like we were being talked into something we didn't need or want. He helped us get a car we love at a price that we were very happy about - I would recommend him to anyone looking to buy a car. More

I went to Ourisman Honda of Bethesda to buy a used Honda Pilot. I and the Sales Consultant Clint looked the vehicle inside out and found no major scratches or damages, so I took it for a test ride. Liked th Pilot. I and the Sales Consultant Clint looked the vehicle inside out and found no major scratches or damages, so I took it for a test ride. Liked the vehicle and Clint connected me with his manager Randy Peeler and the deal was sealed. After that I was inside with the Finance folks working on my loans and what not. Finance work done and I got keys and drove home the Pilot. Soon after coming to home when I showed the car to my wife, who was at the time during the whole time, I see a big scratches and minor damages on front passenger side of the car. Immediately, I realize the guy who pulled in my car for cleaning and final check up hit the vehicle somewhere and caused the damage. I contact Clint and send him the picture of the damage, he replied saying contact his manager, Randy. I contacted Randy and told him the issue and his reply was the damage was there in the car from the beginning and he's not "going to spend a dime on the vehicle". Then I told him why the picture you posted on the website doesn't show the damage -- his reply was "the picture posted were taken when customer first brought in the vehicle and the vehicle was lying in the dealership for long and thus the damage". I was perplexed by his sheer lies. I even double checked my self with the Client, sales guy and he also said he didn't see the damage when we were looking at the car. I have Clint's email saying that. This is a gross carelessness on the Honda dealer to damage the car after the deal was not and not admit/fix the issue. This is my first time ever writing for a review. Since I thought all the customer deserves the service after paying the large amount of money in these dealerships. The car in question is 2012 Honda Pilot -- It will be too obvious to see the damage that it currently has for 6 month old vehicle. Thanks, Biswa More

I bought my first car in Ourisman Honda in Bethesda. And that became the first time for me to go to the car dealer by myself. Before I was afraid to go to the car dealer, even I just want to see and ask fe that became the first time for me to go to the car dealer by myself. Before I was afraid to go to the car dealer, even I just want to see and ask few questions about the car. But after I came to Ourisman Honda, I didn't feel afraid no more. Tim (his name is Tamim Akbari) the first sales person who greet me, he's nice, help me to show the new cars, and he explain about everything i asked about. And I met Shazia who helped me with the financial things, until I got a good price. And then David Blackwell who helped me with the lojack and some stuff for my brand new car. Thanks for all of you guys you helped me much, I really have a great experience on buying a car at Ourisman Honda. Five stars for you. And I will recommend Ourisman Honda to all of my friends. Keep the good job. More

Loc and Omar where friendly and patiente. I was looking for a great deal on a Pilot and they were able to work with me. I am very happy with the overall experience and i would recommend Honda Ourisman to a for a great deal on a Pilot and they were able to work with me. I am very happy with the overall experience and i would recommend Honda Ourisman to a friend. They know their products and try to give me their best deals. This is my second car I bought here and I would keep using them in the future. More

I was recently in the market for an Acura TL. I spoke with a gentleman by the name of Robert who was very helpful and knowledgeable of the vehicle in question. He explained in great detail the loan proce with a gentleman by the name of Robert who was very helpful and knowledgeable of the vehicle in question. He explained in great detail the loan process as well as alternate vehicle options that matched my price range. It was really good knowing that I had a salesperson who wasn't trying to mislead me or coerce me into purchasing a vehicle that I would not be totally satisfied with. He was up front and honest with me from beginning to end and was able to answer the many, many questions that I asked. I will definitely refer him to anyone that I know who is looking to purchase a vehicle. Thank you for the great customer service! More

I purchased my first vehicle just recently and I must say that the workers at Ourisman Honda were very helpful and knowledgable. My salesman Robert, made me feel confident in the purchase I made and the cus that the workers at Ourisman Honda were very helpful and knowledgable. My salesman Robert, made me feel confident in the purchase I made and the customer service was excellent. It is tough making huge decisions such as buying a car and doing it alone without a second opinion is even worst, but every question I had was answered and all doubts/concerns were removed via the confidence of your staff. I would definitely recommend people I know to come and visit your location and I look forward to working with you all again in the near future. Satisfied Customer, Tiffany L. More