Ourisman Honda

We shopped around at two other dealers in Maryland before going into the Ourisman Honda showroom. I had communicated via e-mail and phone with Walter prior to arriving, so he was ready for us when we walked going into the Ourisman Honda showroom. I had communicated via e-mail and phone with Walter prior to arriving, so he was ready for us when we walked in the door. His knowledge of Honda cars was extensive, and his manner and professionalism were outstanding. He patiently asked all of our questions, and negotiated the final price in a very straight-forward manner. There were no typical "let me check with my manager" pricing games involved at all. We arrived at an agreed to price (which was very fair) in a quick manner. We hadn't purchased a new vehicle in about 14 years, but our experience with Ourisman, and with Walter in particular restored my faith that the purchase of a car doesn't have to be an excruciating ordeal. I also want to add that Jim Walker walked us through the financing side of the purchase in a quick, straight-forward matter as well. There was no hard-sell of add-ons (undercoating, paint protection, extended warranty, etc.) at all. They provided the information on those (as well as any other accessories we may wanted to have put on the vehicle), and told us it was our decision without pushing the issue at all. As a result of this car-buying experience, I look forward to establishing a long relationship with this dealership. And to Walter - now I know why you were selected as employee of the year - job well done! More

Our dealings with Steve were fantastic. Always patient, knowledgeable and professional, from the very beginning Steve never pressured us into purchasing a car, yet took all the time we requested to explain knowledgeable and professional, from the very beginning Steve never pressured us into purchasing a car, yet took all the time we requested to explain the features of the car in fine detail. Upon our return visit he requested that we test drive the car a second time on roads that show the true ride of the car - after all the bumps, changes in speed, and windy roads, we were more convinced than ever that we were about to purchase the right vehicle. Steve's honesty and non-hassle approach was well received. Even after the sale when we requested touch-up paint, it was Steve who not only helped us acquire it, but I came to find out that it was he who purchased it out of his own money. More than a car salesman, we felt like Steve become a trusted friend. More

First and foremost, our inquiry about a used car at the Ourisman dealership in Bethesda was answered right away. I enjoyed speaking to them on the phone as they were courteous and helpful. When my wife Ourisman dealership in Bethesda was answered right away. I enjoyed speaking to them on the phone as they were courteous and helpful. When my wife and I arrived at the dealership, we were promptly greeted. We worked with Marcel, who was patient and very helpful. He dealt with us for nearly three to four hours. He spent a great deal of time trying to help us instead of just trying to sell us any old car. Many options were discussed in an informative and understanding manner. Marcel was willing to work with us on pricing-even with a used car. He was also patient with our three kids! I would encourage anyone to check out this dealership and inquire about the salesman we worked with. More

Steve, the sales person, who assisted us is very patient and professional. This dealership is also willing to work with the offer that the customer provided. Just one point, it didn't really full the promis and professional. This dealership is also willing to work with the offer that the customer provided. Just one point, it didn't really full the promise of beating other dealership's offer by $500. Other than that, it's great overall shopping experience. More

I had owned a Honda Fit previously so I wasn't a hard sell. I was very happy with my sales agent, Steve Young. He was personable and knowledgeable, and took plenty of time to explain the car's features, sell. I was very happy with my sales agent, Steve Young. He was personable and knowledgeable, and took plenty of time to explain the car's features, both before and after the sale. He also took me on the most thorough test drive I think I ever have been on. ... Business Manager Robert Ki also was friendly and informative and not too high-pressure when it came to the "extras." (I didn't choose any, but I gave it more consideration than I typically would.) ... Based on my research before and after the sale, I feel I paid a fair price. My only complaint is the $895 "protection package" that Ourisman apparently tacks on to every new car. I don't think it adds nearly that much value to the vehicle and is really just padding to allow the dealer some negotiating wiggle-room. This was not done when I purchased a Honda Fit previously in Columbia, S.C., so it was an unpleasant surprise. More

Went to the dealer bc of limited stock of desired car. Salesman were cold and abrasive and implied on the phone that it was too late for them to be bothered although they were still open for over an hour. Salesman were cold and abrasive and implied on the phone that it was too late for them to be bothered although they were still open for over an hour. Repeatedly told me they would not work with other dealers or call them back After purchasing a car, they repeatedly asked me for add ons at least 10 times. When I declined, they continued to ask and offered more discounts. After declining several times, someone else came over to ask repeatedly. The presentation of their service was unprofessional and I did not feel like a valued customer. More

Marcel was both very patient and very laid back in his approach, which suited me as a customer who had done a lot of research. At our first test drive, we were clear that we would not be purchasing, and h approach, which suited me as a customer who had done a lot of research. At our first test drive, we were clear that we would not be purchasing, and he nonetheless spent significant time with us and addressed a number of our concerns. Based on what we shared, he was able to select a promising certified used car which we ultimately purchased. It was great to work with him and to be able to move at our speed, in response to our questions, with no sense of a set "template" of how the process should unfold. In the end, this is why we went with Ourisman; we wanted to be patient and drive a good deal, and they were willing to meet us through that process. More

I just want to say that my experience purchasing a car for you dealership was made very comfortable by Steve Young. First I just want to thank him for coming in on his day to assist me with the purchase. for you dealership was made very comfortable by Steve Young. First I just want to thank him for coming in on his day to assist me with the purchase. Once again he came thru for me in my time of distress, purchasing a vehicle emergently . He listened to my concerns, the specifications that I wanted in a new vehicle and once I had decided on what type of vehicle I wanted, he showed me the options ,what was available & went thru each individually. Even when I wanted an off color. He walked me thru the process step by step patiently, and explained the entire process. He took the time out to ensure that I was comfortable with the basis functions on my day of purchase ( was there until very late) & made a follow up appoint within 48 hours to go over the functions in detail. He has also called me to make sure that I was comfortable and reassured me that he would be available if I had any questions prior to or after our next appointment. Steve also introduced me to the service center team . I would never hesitate to recommend Steve to anyone in the market for the purchase of a vehicle More

I purchased a 2013 Odyssey EX-L yesterday from Ourisman. The salesperson I dealt with was Richard Sears. I could not be more happy with my total experience. I did my negotiating via the internet and Richa The salesperson I dealt with was Richard Sears. I could not be more happy with my total experience. I did my negotiating via the internet and Richard stayed in constant contact with me and really worked for me in getting the best price by far from any of the competitors. He was efficient, honest, and professional. The finance person, Carmen, was also very efficient and professional. I can highly recommend to anyone who is seeking to purchase a new Honda that working with Richard will leave you with a very satisfied feeling. This is absolutely the best experience in the purchase of a new car that I've ever had and this is my 10th car. More

Prompt service from salesman Jose Amaya upon my arrival. He's extremely knowledgeable in the specifics of all models which helped me narrow down my selection quite easily. As this was my first new car that He's extremely knowledgeable in the specifics of all models which helped me narrow down my selection quite easily. As this was my first new car that I bought, Jose was very patient explaining me all procedures. He couldn't have been any more thorough in informing me about all the fees and prices associated in buying a new car. Shazia was welcoming and put the cherry on top by making sure that i left Ourisman Honda with my new vehicle. Staff was overall pleasant, organized, and exceeded my expectations, Thank You! More