Ourisman Honda

Great Experience. I just bought 2014 pilot ex-l from Jose last Sunday. He was very friendly and helpful during whole process. He tried hard to make a deal I wanted. I h I just bought 2014 pilot ex-l from Jose last Sunday. He was very friendly and helpful during whole process. He tried hard to make a deal I wanted. I highly recommended him for anyone out there who is planning to buy a Honda. There was one thing I would like to change, if I am a owner of dealer ship. I was not impressed how they presented the car for the first look. Every car was covered with good amount of dust. (There were 2 on going construction areas right next dealer). If I were fully awake (I was struggling from hangover), I would walk away. Use the cover or something if you guys can. My total score is 5 stars out of 5. Jose rocks! More

2 for 2! We had our first experience with Ourisman Honda back in 2009. With a baby due in a couple weeks, we were frantically searching for a new car. Enter We had our first experience with Ourisman Honda back in 2009. With a baby due in a couple weeks, we were frantically searching for a new car. Enter Robert Ku and Ourisman Honda. The experience couldn't have been smoother or easier, seriously. Being full term, I did not want to be spending hours negotiating price. Their prices were VERY reasonable and the customer service was wonderful. We happily drove away with our brand new Pilot that day. Since then, my sister in law AND uncle have purchased their cars from Ourisman. Just this past week, we decided to bite the bullet and find another car. Well, sure enough we headed to Ourisman. This time, we were helped by Loc Truong. Thank goodness for knowledgeable, professional and understanding people!!! He was able to help us out and get us a car in very little time. And when you have 2 small kids with you, time is of the essence! We recommend this dealership to our family and friends and will continue going back to Ourisman for sure! More

Excellent After wasting 3 hours at Herson's Honda in Rockville (STAY AWAY) I called this dealer and immediately got a manager, Sergio, on the phone. They had th After wasting 3 hours at Herson's Honda in Rockville (STAY AWAY) I called this dealer and immediately got a manager, Sergio, on the phone. They had the exact car I was looking for. I told him I'm running late, have plans, this other dealership screwed up big time... does he have the car and can he help me. He called me back less than 10 minutes later with his hands on the actual car, held it for me and sent it through the car wash while I was driving over. I told him the price I had negotiated with other dealers, he said he would match it. I showed up still a little furious from my morning at Herson's. Everyone at Bethesda Oursiman did their best to my friendly and accommodating. They got me through the paperwork and everything in lightning speed... well, lightning for a car dealership. I had already run my numbers, done my research, and knew I didn't want any extras. I was polite to the two people who need to sell you on those things. I held my ground and they didn't press me to hard, and we continued with the paperwork. Don't think I've ever been at a dealer who didn't try to explain 200 times why I NEED to buy their extras. After a few "No, this is why not" we moved on. I feel the interest rate could have been a little better. It took them a few back-and-forths to meet the interest rate USAA approved us for. Honestly, we should have just punched a few buttons on our phone and taken the USAA loan at the same price, but I don't feel bad about our transaction with Honda. We got 3.25% at 72 months taking out a loan for just over 20k. (Would have been 0.9% at 60 months but we needed to keep our monthly low. The wife and I both have 800-ish credit scores) Overall, we were in and out in a little over an hour. It will be a toss up to see if we come back here or go to Criswell Germantown when it comes time to buy a minivan for our children. We had great experiences with both, it will come down to who offers us the best price. Would not hesitate to buy from them again. More

Satisfied customer thanks to Edwin Walker My experience with Ourisman Honda Bethesda was excellent thanks to Edwin Walker who was our salesperson. Edwin was very knowledgeable and very helpful My experience with Ourisman Honda Bethesda was excellent thanks to Edwin Walker who was our salesperson. Edwin was very knowledgeable and very helpful! I will definitely recommend people to Ourisman, thanks to him and his manager Sergio Laguna. I had some issues at first but Edwin and Sergio resolved them. I would recommend Ourismans Honda of Bethesda to anyone looking for a great deal and even better service. More

I first met Mr. Campos 2 weeks ago to have my crv serviced. He told me that it will be ready in 3 hours so I went to see a movie across the street. As I was coming out of the movie theatre, he called serviced. He told me that it will be ready in 3 hours so I went to see a movie across the street. As I was coming out of the movie theatre, he called and said my car was ready. I like that a lot!. He is knowledgeable, pleasant and willing to go the extra mile! Luis is a "people person"! More

My wife and I purchased a new CRV downsizing from an Odyssey and were treated with care and respect, nothing short of excellent!! We first arrived there and were greeted by Suvin Viswanathan who directe Odyssey and were treated with care and respect, nothing short of excellent!! We first arrived there and were greeted by Suvin Viswanathan who directed Juan (a bright prospect) to give us a tour of the CRV we were interested in. He took us on a test drive explaining everything that the vehicle offered, accessories that we could add, doing it all with no pressure which made our experience that much better. We arrived back at Ourisman and finalized the deal which turned out to be great because we also met Shazia who is EverReady and explained minor details of paperwork info to us in a short but detailed way. They made switching models an easy experience and hope that if anyone is interested in a amazing car buying experience to try Ourisman Honda out! Ask for Suvin and Juan to make the experience a lasting one. Thanks guys for the care and attention you expressed in us. More

I would never recommend anyone to this dealership. I recently bought a brand new car in Oct 1 2013. I worked very hard to save my down payment and I am a student attending college. I bought a new car af recently bought a brand new car in Oct 1 2013. I worked very hard to save my down payment and I am a student attending college. I bought a new car after having some trouble with my used car. At sales everyone was kind because I am giving the dealership business. I bought this car and drove home a brand new car which AC was not working properly. I took it back and asked them why? They said it’s because Honda had not did their job properly and we will take care of it. It was a first time buy with not much knowledge I believed them because I searched for this car over months and I drove about 30 miles into another state buying it. Later on I drove this car very happily and my first oil change was not even due for a long period of time. Around about after 3 months where I drove about 4000 miles. Oil change was at 60 percent until change due. I heard a noise from engine. I was surprised and saw an engine oil lap on. I was worried and checked the manual for what reason that may be and found out that there is low oil in engine. I checked the dip stick and no oil. I called the service department and was advised to drive my car 30 miles to dealership when there is no oil in car and engine has made noise and could be damage. I asked and told him there is no oil and then they towed my car. Honda did not provide me with any service car because they had to get my car to dealership first. Service guy told me to take a taxi and we will refund the money to you. Later I found out that when oil was drained that there is only 2 quarts in my car. They said we must do an oil consumption test and that’s what Honda wants. I asked them why? This is a brand new car and I bought it about 3 to 5 months and its burning oil because there was no leak. This is the second problem in this car and I bought it a few months ago. I called Honda and asked them about the Ac not working properly and they said that’s the dealership and not our fault that they did not check properly. I spoke to a service manager of the dealership and asked them why I am going thought so much stress and time. This car is defective and I would want another car. I said I am not happy with your service after knowing your service guys don’t even know what to tell me when I called in for a problem. I did not get any car when I left my car at the dealership. You guys lied to be about the Ac and if I knew I would of never bought it and return it. He spoke to me in a sarcastic manner and said that this is not a Mercedes dealership after I asked him for a car to drive for work. All he to me was you have warranty. I said I am not happy with my car. This is a big problem and I want this issue solved. He said we are trying and sent me off without any help. I am very stressed out and I am a student attending full time college and work. I don’t have the time for all this and that was the main reason for me to buy a car was not to worry for next 5 years. I have issues on this car more than my used car. I even did the oil consumption test and drove back to dealership and they said the oil is less but it’s not at the level and this is normal. I have driving around a car that has low oil in it. I am sure that’s not how it work. I am using the car with less oil so it is damaging my car. How is oil burning normal on a brand new car which has less than 6000 miles? I did oil consumption test and oil went down at 1500 and now I drove another up to 2000 and it’s near the first mark on my dip stick. I won’t ever recommend anyone this dealership so they won’t go thought what I am. I work so hard every day to pay for this car. I have wasted my 5500 deposit and my 4 payments of 300 so far and more to go. More

This was by far my best experience with buying a car. I showed up to the lot knowing which used Honda CRV of theirs I wanted. And, with cash and a trade Okize Iheme and finance/business manager Shazia Chee showed up to the lot knowing which used Honda CRV of theirs I wanted. And, with cash and a trade Okize Iheme and finance/business manager Shazia Cheema and I were able to reach a deal that worked for all of us. If you are looking for a low-pressure shopping environment with a courteous, flexible staff, please give Ourisman Honda your business. If we ever decide to become a 2-car home I will contact Ourisman and Okize first. More

The whole buying experience was hassle free and the salesman was transparent with me throughout the whole sales process; plus I got a pretty good deal on the car that I bought. Talk to Okezie, HE GOT I salesman was transparent with me throughout the whole sales process; plus I got a pretty good deal on the car that I bought. Talk to Okezie, HE GOT IT!!! More

There is something fishy about the positive reviews on this dealer. They read like they were written by a professional copywriter; whereas the negative reviews look like they were written by average Joes this dealer. They read like they were written by a professional copywriter; whereas the negative reviews look like they were written by average Joes. Any event, I was communicating with "Loc", the overall sales manager, yesterday to try to close a deal, and in the middle of it, he stopped responding to me. I was attempting to buy a new Honda on the last day certain incentives were offered, and wasted time dealing with him and Ourisman due to their lack of follow-through. He then lacked the courtesy to reply himself today and had Diego respond, who only did so with flippant responses. I would discourage anyone from going to Ourisman. If they are the NO 1 Honda dealer in MD as Diego spat back at me, it is only despite themselves. More