Ourisman Honda

The difference at Ourisman Honda is made by its employees! The difference at Ourisman Honda is made by its employees and their teamwork! First off, I am a resident of Central Florida and was looking for a The difference at Ourisman Honda is made by its employees and their teamwork! First off, I am a resident of Central Florida and was looking for a certain car make and model. Frustrated with my local online searches on Auto Trader I opened my search to find vehicles at any distance within the continental USA. I found the best choice at Ourisman Honda and so I sent a chat request and met Mr. Remoe Doherty online. I have never purchased a car short of a 100 miles radius ever, but this vehicle was just hitting high notes all over the map. It was a one time opportunity. Remoe accommodated every single request for extra photos sent to my email, he communicated beautifully by phone, text and email. He was crystal clear about loan terms and interest rates...and worked with me to get the best possible deal for this vehicle...acknowledging that I was 900 miles away and maybe not serious about closing a deal. Throughout the long distance negotiation I felt more confident in Remoe's skills as a people person and also that Ourisman Honda is committed to sell a quality product and to fulfill customer satisfaction to a 100%. Well, I saw myself taking a flight from MCO (Orlando) to BWI (Maryland) the next day. Remoe volunteered to pick me up and was prompt and so much fun to meet in person. Remoe is truly a delight to work with in person as he is on the phone and text. I basically signed and drive. The supporting staff included Miss Ebony Joseph who handed me the keys to my new car and also walked me through some details about my purchase. Again, Ebony kept the same honest and personable vibe Remoe had shown earlier. Last and not least I met Miss Shazia Cheema for all due paperwork. This lady knows her job thoroughly and guides you thru all the financing process and options with such an ease you feel you are dealing with someone you had met years prior. In the meantime my new car was detailed and brought back to me ready to get on the road, for me to enjoy my trip back home with the additional perk of being able to enjoy the most beautiful fall colors on the Atlantic coast. So, the only let down of purchasing a car at Ourisman Honda in Bethesda is that I won't be able to visit my new found friends as I won't be able to service my car there BUT I trust this note will send more local people to Ourisman Honda to experience the best car purchase they would take part of. More

Great salesperson and finance staff We worked with Jose Amaya as our salesperson and Nancy in finance. Both were very professional and helpful throughout the process. Jose was patient We worked with Jose Amaya as our salesperson and Nancy in finance. Both were very professional and helpful throughout the process. Jose was patient in answering our questions and committed to helping us make the purchase without being exceedingly pushy which we really appreciated. We ended up purchasing a new car and the two primary reasons were the price and Jose's service. Although it was late in a long day over Labor Day weekend, and despite some technical difficulties, Nancy was also extremely patient and helpful in answering questions and helping us through the paperwork. Although she offered us additional warranty products, she was not pushy about the sale and this did not detract from the service that she provided. She paid attention to detail and made sure all our paperwork was in order before we left. The reason why we give this dealership an average rating for the overall experience is because we did not have a good experience with the person who completed the middle step of the process. This was presented as a customer service step to review the car, its features, and other information about our new purchase. Instead the person spent 95% of her time with us trying to sell additional accessories and was unable to actually address questions we had about the car beyond showing us the owner's manual. We understand that selling additional, related products is part of the process, but calling it customer service was misleading and made the whole experience frustrating and frankly a waste a time. So, bottom line, definitely call on Jose to see if he can help you with your purchase. You'll be in good hands with him and Nancy. More

Very Good Dealer and Employees I'm from Mississippi bought a 2012 Camaro off the internet talked to Randy and Larry felt like they shot the truth over the phone,They picked me up at I'm from Mississippi bought a 2012 Camaro off the internet talked to Randy and Larry felt like they shot the truth over the phone,They picked me up at airport and the car was great just as they said. I give these guys and all the ones I met their before driving 935 miles back the highest praise. The employees and dealership has a thumbs up from me. I would not think twice about buying from them again. Lamar More

First dealership that would work with us to purchase 2 cars Randy Peeler and Larry Lee did an outstanding job of working with us to purchase two cars. Randy was more than willing to meet our requirements. Upo Randy Peeler and Larry Lee did an outstanding job of working with us to purchase two cars. Randy was more than willing to meet our requirements. Upon arrival to the dealership there was no games or bait and switch tactics used. Our experience has re-instilled our faith in the car buying experience as a positive experience. Thank you! More

Very Professional My wife and I came into the dealership to test drive the 2015 Honda Fit EX (which we bought). Initial impression of the car is very favorable: great q My wife and I came into the dealership to test drive the 2015 Honda Fit EX (which we bought). Initial impression of the car is very favorable: great quality and great value for the money. Kudos to Honda. All of the staff at the dealership we interacted with were helpful. The service provided by our salesperson, Henri Nguema, was a perfect "10". Henry was very professional and knowledgeable about the features of the new Honda Fit. He showed no anxious energy to "close the sale", but rather was a good active listener to our questions and concerns. Even days after the sale, Henry contacted us and made sure to walk us through the setup process for some of the very cool features of the car (e.g., the HondaLink Navigation App). More

Shady Pricing My Honda Fit A/C was acting up. After reading a lot online and trying to diagnose the problem myself with the help of Advance Auto Parts I decided I My Honda Fit A/C was acting up. After reading a lot online and trying to diagnose the problem myself with the help of Advance Auto Parts I decided I needed to bring it in. They called and quoted me 159 for the A/C recharge. I gave them the go ahead to perform that service. I came in to pay and had a 25% off coupon on my phone. They first started by saying well, we already gave you 15% off. Well, that is not 25% off so please honor my coupon. Then they claimed I needed the coupon printed out and not on my phone, even though the fine print says nothing of the sort. So they made me think they were giving me a deal by honoring it anyway and printing it out for me. So after this discount my total was $179. Well, wait?!? Hold the phone! How in the world is my final price $20 more than I was quoted after you took off 25%? So back to discussion I went. I ended up paying $151 which I am not entirely happy about, seeing as that is not 25% off of the quoted $159, but at least it wasn't the original $190 they tried to charge me! Don't make me feel like you are doing something special and breaking the rules for me when I am going by YOUR quotes and YOUR coupons. I expect to pay the price quoted and have you actually honor your coupons! The service reps who helped me were very friendly, but kept stressing what a good deal I was getting because of how much this 'normally' costs. I do not care how much it 'normally' costs, I care about the price YOU QUOTED ME! More

Excellent Customer Service Gerald was an excellent salesman who gave me a lot of useful information on my new car! I truly enjoyed working with him, Robert, and Sunasia (my exp Gerald was an excellent salesman who gave me a lot of useful information on my new car! I truly enjoyed working with him, Robert, and Sunasia (my experience was so good that I had to include all the names of the people who helped me that day)! I don't think I would have gotten better service elsewhere. They all explained my purchase clearly, were very knowledgeable, and extremely friendly. I have already referred one of my friends to Gerald and I will refer others! Thank you for an excellent purchasing experience! More

Great Experience I loathe car buying, or at I did until last night. Richard Sears is rare among car salesmen. He's low-key, informed and charming. He actually was I loathe car buying, or at I did until last night. Richard Sears is rare among car salesmen. He's low-key, informed and charming. He actually was focused on getting us the car we wanted at the price we could pay, then really worked on a fair deal for our trade-in. My husband and I both believe that he got us the best deal he possibly could. On a busy day, and even after hours, he gave us his full attention and addressed all our concerns. After the deal was closed, he passed us along to Sunasia Bledsoe who was also engaging and informative. Next, it was time for the "dreaded finance manager" -- always the worst part of the car buying experience, even when your credit is great (ours is). Much to our surprise, we met Shazia Cheema, the Business Manager -- a delightful young woman who had us laughing as we signed the papers! As I said above, a great experience. Love our new Accord EX-L! More

Great salesman Just got my 2nd car using Ray as a salesman - he is very honest, caring, hard-working and a very pleasant person to work with. I would highly recomme Just got my 2nd car using Ray as a salesman - he is very honest, caring, hard-working and a very pleasant person to work with. I would highly recommend using him. More

My car buying experience at Oursiman Honda of Bethesda Md I visit Oursiman website 3/9/2014 I got a confirm price. On 3/11/2014 I visit the dealership. With in three minutes after I introduce myself I was q I visit Oursiman website 3/9/2014 I got a confirm price. On 3/11/2014 I visit the dealership. With in three minutes after I introduce myself I was quickly introduce to Mr. Clint Rivas. We had a brief conversation, follow by a quick over view of Oursiman. from there he escorted me to the vehicle that I came to see. When I saw this 2011 Honda pilot I was petty happy that it looked so nice. From there I took the Pilot for a road test with Mr. Rivas. After returning from the road test I had one concern that I spoke with Mr. Rivas about he agreed to take care of it . I made another offer which was accepted. The service manager Mr. David Blackwell immediately took the 2011 pilot in the shop and repaired my concern. If you are looking for a quality vehicle for a good/great price Isuggest you visit Oursiman Honda of Bethesda Md. I'm sure that all the salesman are good, but I had my experience with Mr. Rivas I highly recommend him. I am now a proud owner of a 2011 Honda Pilot EX/L thanks Mr. Rivas. More