Ourisman Honda

Very Professional My wife and I came into the dealership to test drive the 2015 Honda Fit EX (which we bought). Initial impression of the car is very favorable: great q My wife and I came into the dealership to test drive the 2015 Honda Fit EX (which we bought). Initial impression of the car is very favorable: great quality and great value for the money. Kudos to Honda. All of the staff at the dealership we interacted with were helpful. The service provided by our salesperson, Henri Nguema, was a perfect "10". Henry was very professional and knowledgeable about the features of the new Honda Fit. He showed no anxious energy to "close the sale", but rather was a good active listener to our questions and concerns. Even days after the sale, Henry contacted us and made sure to walk us through the setup process for some of the very cool features of the car (e.g., the HondaLink Navigation App). More

Shady Pricing My Honda Fit A/C was acting up. After reading a lot online and trying to diagnose the problem myself with the help of Advance Auto Parts I decided I My Honda Fit A/C was acting up. After reading a lot online and trying to diagnose the problem myself with the help of Advance Auto Parts I decided I needed to bring it in. They called and quoted me 159 for the A/C recharge. I gave them the go ahead to perform that service. I came in to pay and had a 25% off coupon on my phone. They first started by saying well, we already gave you 15% off. Well, that is not 25% off so please honor my coupon. Then they claimed I needed the coupon printed out and not on my phone, even though the fine print says nothing of the sort. So they made me think they were giving me a deal by honoring it anyway and printing it out for me. So after this discount my total was $179. Well, wait?!? Hold the phone! How in the world is my final price $20 more than I was quoted after you took off 25%? So back to discussion I went. I ended up paying $151 which I am not entirely happy about, seeing as that is not 25% off of the quoted $159, but at least it wasn't the original $190 they tried to charge me! Don't make me feel like you are doing something special and breaking the rules for me when I am going by YOUR quotes and YOUR coupons. I expect to pay the price quoted and have you actually honor your coupons! The service reps who helped me were very friendly, but kept stressing what a good deal I was getting because of how much this 'normally' costs. I do not care how much it 'normally' costs, I care about the price YOU QUOTED ME! More

Excellent Customer Service Gerald was an excellent salesman who gave me a lot of useful information on my new car! I truly enjoyed working with him, Robert, and Sunasia (my exp Gerald was an excellent salesman who gave me a lot of useful information on my new car! I truly enjoyed working with him, Robert, and Sunasia (my experience was so good that I had to include all the names of the people who helped me that day)! I don't think I would have gotten better service elsewhere. They all explained my purchase clearly, were very knowledgeable, and extremely friendly. I have already referred one of my friends to Gerald and I will refer others! Thank you for an excellent purchasing experience! More

Great Experience I loathe car buying, or at I did until last night. Richard Sears is rare among car salesmen. He's low-key, informed and charming. He actually was I loathe car buying, or at I did until last night. Richard Sears is rare among car salesmen. He's low-key, informed and charming. He actually was focused on getting us the car we wanted at the price we could pay, then really worked on a fair deal for our trade-in. My husband and I both believe that he got us the best deal he possibly could. On a busy day, and even after hours, he gave us his full attention and addressed all our concerns. After the deal was closed, he passed us along to Sunasia Bledsoe who was also engaging and informative. Next, it was time for the "dreaded finance manager" -- always the worst part of the car buying experience, even when your credit is great (ours is). Much to our surprise, we met Shazia Cheema, the Business Manager -- a delightful young woman who had us laughing as we signed the papers! As I said above, a great experience. Love our new Accord EX-L! More

Great salesman Just got my 2nd car using Ray as a salesman - he is very honest, caring, hard-working and a very pleasant person to work with. I would highly recomme Just got my 2nd car using Ray as a salesman - he is very honest, caring, hard-working and a very pleasant person to work with. I would highly recommend using him. More

My car buying experience at Oursiman Honda of Bethesda Md I visit Oursiman website 3/9/2014 I got a confirm price. On 3/11/2014 I visit the dealership. With in three minutes after I introduce myself I was q I visit Oursiman website 3/9/2014 I got a confirm price. On 3/11/2014 I visit the dealership. With in three minutes after I introduce myself I was quickly introduce to Mr. Clint Rivas. We had a brief conversation, follow by a quick over view of Oursiman. from there he escorted me to the vehicle that I came to see. When I saw this 2011 Honda pilot I was petty happy that it looked so nice. From there I took the Pilot for a road test with Mr. Rivas. After returning from the road test I had one concern that I spoke with Mr. Rivas about he agreed to take care of it . I made another offer which was accepted. The service manager Mr. David Blackwell immediately took the 2011 pilot in the shop and repaired my concern. If you are looking for a quality vehicle for a good/great price Isuggest you visit Oursiman Honda of Bethesda Md. I'm sure that all the salesman are good, but I had my experience with Mr. Rivas I highly recommend him. I am now a proud owner of a 2011 Honda Pilot EX/L thanks Mr. Rivas. More

Great Experience. I just bought 2014 pilot ex-l from Jose last Sunday. He was very friendly and helpful during whole process. He tried hard to make a deal I wanted. I h I just bought 2014 pilot ex-l from Jose last Sunday. He was very friendly and helpful during whole process. He tried hard to make a deal I wanted. I highly recommended him for anyone out there who is planning to buy a Honda. There was one thing I would like to change, if I am a owner of dealer ship. I was not impressed how they presented the car for the first look. Every car was covered with good amount of dust. (There were 2 on going construction areas right next dealer). If I were fully awake (I was struggling from hangover), I would walk away. Use the cover or something if you guys can. My total score is 5 stars out of 5. Jose rocks! More

2 for 2! We had our first experience with Ourisman Honda back in 2009. With a baby due in a couple weeks, we were frantically searching for a new car. Enter We had our first experience with Ourisman Honda back in 2009. With a baby due in a couple weeks, we were frantically searching for a new car. Enter Robert Ku and Ourisman Honda. The experience couldn't have been smoother or easier, seriously. Being full term, I did not want to be spending hours negotiating price. Their prices were VERY reasonable and the customer service was wonderful. We happily drove away with our brand new Pilot that day. Since then, my sister in law AND uncle have purchased their cars from Ourisman. Just this past week, we decided to bite the bullet and find another car. Well, sure enough we headed to Ourisman. This time, we were helped by Loc Truong. Thank goodness for knowledgeable, professional and understanding people!!! He was able to help us out and get us a car in very little time. And when you have 2 small kids with you, time is of the essence! We recommend this dealership to our family and friends and will continue going back to Ourisman for sure! More

Excellent After wasting 3 hours at Herson's Honda in Rockville (STAY AWAY) I called this dealer and immediately got a manager, Sergio, on the phone. They had th After wasting 3 hours at Herson's Honda in Rockville (STAY AWAY) I called this dealer and immediately got a manager, Sergio, on the phone. They had the exact car I was looking for. I told him I'm running late, have plans, this other dealership screwed up big time... does he have the car and can he help me. He called me back less than 10 minutes later with his hands on the actual car, held it for me and sent it through the car wash while I was driving over. I told him the price I had negotiated with other dealers, he said he would match it. I showed up still a little furious from my morning at Herson's. Everyone at Bethesda Oursiman did their best to my friendly and accommodating. They got me through the paperwork and everything in lightning speed... well, lightning for a car dealership. I had already run my numbers, done my research, and knew I didn't want any extras. I was polite to the two people who need to sell you on those things. I held my ground and they didn't press me to hard, and we continued with the paperwork. Don't think I've ever been at a dealer who didn't try to explain 200 times why I NEED to buy their extras. After a few "No, this is why not" we moved on. I feel the interest rate could have been a little better. It took them a few back-and-forths to meet the interest rate USAA approved us for. Honestly, we should have just punched a few buttons on our phone and taken the USAA loan at the same price, but I don't feel bad about our transaction with Honda. We got 3.25% at 72 months taking out a loan for just over 20k. (Would have been 0.9% at 60 months but we needed to keep our monthly low. The wife and I both have 800-ish credit scores) Overall, we were in and out in a little over an hour. It will be a toss up to see if we come back here or go to Criswell Germantown when it comes time to buy a minivan for our children. We had great experiences with both, it will come down to who offers us the best price. Would not hesitate to buy from them again. More

Satisfied customer thanks to Edwin Walker My experience with Ourisman Honda Bethesda was excellent thanks to Edwin Walker who was our salesperson. Edwin was very knowledgeable and very helpful My experience with Ourisman Honda Bethesda was excellent thanks to Edwin Walker who was our salesperson. Edwin was very knowledgeable and very helpful! I will definitely recommend people to Ourisman, thanks to him and his manager Sergio Laguna. I had some issues at first but Edwin and Sergio resolved them. I would recommend Ourismans Honda of Bethesda to anyone looking for a great deal and even better service. More