Ourisman Honda

Got another car from Ourisman I'll tell you guys this, these guys are the real deal for service and creating the experience. My Customer Loyalty for Ourisman has stemmed back as fa I'll tell you guys this, these guys are the real deal for service and creating the experience. My Customer Loyalty for Ourisman has stemmed back as far as 9 Years and I will continue to do so. Yesterday I purchased my 3rd Vehicle from the same group of guys, Diego & Sergio. When I come here even though I am here to do business or service, it's like coming to see friends. I've known these guys for years and I wouldn't have another Honda dealer sell me a vehicle. These guys offer the up most unsurpassed customer service I have yet experienced. The rapport I have built allows for that sense of trust and not feeling apprehensive in any means during the purchase. I'll add one more person to the mix, Shazia who did my Finance part. She was very very nice, I enjoyed signing my purchase away. She had a great happy bubbly demeanor. Thanks Diego, Sergio & Shazia for my 2015 Honda Civic Si. I'll be back in a few years. :) More

2015 Odyssey EX I have been an unconditional fan of Honda cars for the last 28 years, so the determining factor when I buy a new car is service, not the car. When the I have been an unconditional fan of Honda cars for the last 28 years, so the determining factor when I buy a new car is service, not the car. When the time came for me to replace my old Odyssey with a new one, Chris Lin did what he had to do, in a style that suited my own personality, to make me want to stay with Ourisman Honda, even though the competition was willing to continue making counter-offers. More

Purchased 2014 Honda CRV You need to be at this dealership. Ask for Raul Bopp. No kidding, he will treat you like a king. The guy is excellent and knowledgeable of the trade. You need to be at this dealership. Ask for Raul Bopp. No kidding, he will treat you like a king. The guy is excellent and knowledgeable of the trade. His customer service is superb. I was dazed how effectively he handled may purchased transaction of New Honda 2014 CRV even at odd hour of the day (8:00 pm). Please give this guy a raise, he deserves it. More

Go to Ray Turner! As someone who has been in the marker to buy a car for a while, I'm glad I waited to purchase my baby. I've only been wary of salesmen and didn't have As someone who has been in the marker to buy a car for a while, I'm glad I waited to purchase my baby. I've only been wary of salesmen and didn't have a great experience at another dealer. However, I met my dealer fairy, Ray Turner. He let my indecisive self take my time and gave me options without being pushy or rushed. Ray listened to my needs and gave me some options. My husband and I were truly impressed by his outstanding customer service. Even after I purchased my vehicle, he followed up to make sure that I was happy with my new ride. Kudos to him! On another note, I left Ray walking on air but wasn't too happy when I left the finance department afterward. Unlike working with Ray, I felt pressured into getting options that I did not need which made my awesome experience go down hill. More

Positive car-buying experience I purchased a Honda Fit at Ourisman Honda and am very satisfied with my experience. My car hunt was not a particularly fun process, other dealerships I purchased a Honda Fit at Ourisman Honda and am very satisfied with my experience. My car hunt was not a particularly fun process, other dealerships were kind of scummy and vague about pricing - throwing in all these "incentives" that after closer consideration I no longer qualified for. As a female buyer, I often felt that I was not taken seriously or was constantly being upsold for features that I didn't even want. This Ourisman dealership was very professional and clear about full out-the-door pricing from the beginning. I did not feel pressured to upgrade and look at models that were beyond my ideal budget or necessary features. I did a good bit of research and was not able to match the Ourisman price. The actual purchasing process was very easy and professional. I'd definitely recommend this place for future car-buyers - if you are interested in Hondas or even if you are interested in competitor vehicles (I didn't think Honda was within my $ range at first)- it's worth a visit. More

In the service department, Mr. Luis Campos is the expert! I have been tat Ourisman Honda in Bethesda a number of times. Mr. Campos was always courteous efficient and professional. He answered all of my questi I have been tat Ourisman Honda in Bethesda a number of times. Mr. Campos was always courteous efficient and professional. He answered all of my questions. Give the kid a raise! More

car purchase After getting in touch amby phone and by email with Ray, my husband and I drove from Virginia to pick up Honda Odyssey. when we got there, the dealer After getting in touch amby phone and by email with Ray, my husband and I drove from Virginia to pick up Honda Odyssey. when we got there, the dealer didn't want to honor the price that we discussed saying that this paricular car has some extras. I was very upset that this was not previously discussed with me. Waist of our time! I would rather pay $200 more and do business with honest people. More

The difference at Ourisman Honda is made by its employees! The difference at Ourisman Honda is made by its employees and their teamwork! First off, I am a resident of Central Florida and was looking for a The difference at Ourisman Honda is made by its employees and their teamwork! First off, I am a resident of Central Florida and was looking for a certain car make and model. Frustrated with my local online searches on Auto Trader I opened my search to find vehicles at any distance within the continental USA. I found the best choice at Ourisman Honda and so I sent a chat request and met Mr. Remoe Doherty online. I have never purchased a car short of a 100 miles radius ever, but this vehicle was just hitting high notes all over the map. It was a one time opportunity. Remoe accommodated every single request for extra photos sent to my email, he communicated beautifully by phone, text and email. He was crystal clear about loan terms and interest rates...and worked with me to get the best possible deal for this vehicle...acknowledging that I was 900 miles away and maybe not serious about closing a deal. Throughout the long distance negotiation I felt more confident in Remoe's skills as a people person and also that Ourisman Honda is committed to sell a quality product and to fulfill customer satisfaction to a 100%. Well, I saw myself taking a flight from MCO (Orlando) to BWI (Maryland) the next day. Remoe volunteered to pick me up and was prompt and so much fun to meet in person. Remoe is truly a delight to work with in person as he is on the phone and text. I basically signed and drive. The supporting staff included Miss Ebony Joseph who handed me the keys to my new car and also walked me through some details about my purchase. Again, Ebony kept the same honest and personable vibe Remoe had shown earlier. Last and not least I met Miss Shazia Cheema for all due paperwork. This lady knows her job thoroughly and guides you thru all the financing process and options with such an ease you feel you are dealing with someone you had met years prior. In the meantime my new car was detailed and brought back to me ready to get on the road, for me to enjoy my trip back home with the additional perk of being able to enjoy the most beautiful fall colors on the Atlantic coast. So, the only let down of purchasing a car at Ourisman Honda in Bethesda is that I won't be able to visit my new found friends as I won't be able to service my car there BUT I trust this note will send more local people to Ourisman Honda to experience the best car purchase they would take part of. More

Great salesperson and finance staff We worked with Jose Amaya as our salesperson and Nancy in finance. Both were very professional and helpful throughout the process. Jose was patient We worked with Jose Amaya as our salesperson and Nancy in finance. Both were very professional and helpful throughout the process. Jose was patient in answering our questions and committed to helping us make the purchase without being exceedingly pushy which we really appreciated. We ended up purchasing a new car and the two primary reasons were the price and Jose's service. Although it was late in a long day over Labor Day weekend, and despite some technical difficulties, Nancy was also extremely patient and helpful in answering questions and helping us through the paperwork. Although she offered us additional warranty products, she was not pushy about the sale and this did not detract from the service that she provided. She paid attention to detail and made sure all our paperwork was in order before we left. The reason why we give this dealership an average rating for the overall experience is because we did not have a good experience with the person who completed the middle step of the process. This was presented as a customer service step to review the car, its features, and other information about our new purchase. Instead the person spent 95% of her time with us trying to sell additional accessories and was unable to actually address questions we had about the car beyond showing us the owner's manual. We understand that selling additional, related products is part of the process, but calling it customer service was misleading and made the whole experience frustrating and frankly a waste a time. So, bottom line, definitely call on Jose to see if he can help you with your purchase. You'll be in good hands with him and Nancy. More

Very Good Dealer and Employees I'm from Mississippi bought a 2012 Camaro off the internet talked to Randy and Larry felt like they shot the truth over the phone,They picked me up at I'm from Mississippi bought a 2012 Camaro off the internet talked to Randy and Larry felt like they shot the truth over the phone,They picked me up at airport and the car was great just as they said. I give these guys and all the ones I met their before driving 935 miles back the highest praise. The employees and dealership has a thumbs up from me. I would not think twice about buying from them again. Lamar More