Ourisman Honda

Great Experience Just purchased a 2016 Honda Pilot. Our salesperson, David Monash and his manager were nice to deal with. David was very patient teaching us all the Just purchased a 2016 Honda Pilot. Our salesperson, David Monash and his manager were nice to deal with. David was very patient teaching us all the bells and whistles of the car. We felt like we got a good deal and are loving the car. All that was missing was the a cappella choir seen on the TV commercials! More

Shady Business! We agreed and shook on a price. I filed out all of the paperwork and then Jose tried to bump up the price $300 claiming the sales associate made a mat We agreed and shook on a price. I filed out all of the paperwork and then Jose tried to bump up the price $300 claiming the sales associate made a mathematical error. Went to another Honda dealer and he said it's a common practice at Ourisman. Buyer beware! More

Bait and Switch! Don't waste your time with these fools. Watch out because Oursiman Honda will pull a bait and switch. Spare yourself and go to a dealer that actually has some morals and cares for customers. Watch out because Oursiman Honda will pull a bait and switch. Spare yourself and go to a dealer that actually has some morals and cares for customers. More

Internet Pricing was refused: bait and switch Bottom line 80 miles, two and a half hours of driving, away from our children and we do not have a new car. Wow. In most states, bait and switch is Bottom line 80 miles, two and a half hours of driving, away from our children and we do not have a new car. Wow. In most states, bait and switch is against the law. Have to check MD. After the salesman sent a competitive quote, along with a follow-up verifying email, I drove 40 miles to make the purchase. After three telephone calls, at no time did the salesman rescind the offer, but sent texts and emails minutes before I arrived informing me of a new higher price. The original offered price was above dealer cost - but no manager was available to approve it. For nearly 40 years of car buying I've only paid cash - and had good experiences - beware of Ourisman Honda. More

BEWARE OF ELROY My car broke down on the beltway and was towed to the nearest car deal which unfortunately was Oursman Honda. We were told by Elory that the car was o My car broke down on the beltway and was towed to the nearest car deal which unfortunately was Oursman Honda. We were told by Elory that the car was out of oil and the engine blew. The cost to replace the engine would be $3,600. Jiffy Lube went to the dealer to inspect the car, since they did the last oil change, and said the oil was not an issue. Suddenly Elroy changed his story and agreed the oil was ok. (Really? A certified mechanic can't check the oil?) 2 weeks had passed and we completely lost trust in Oursman Honda. The situation was so bad that we had the car towed to another dealer. Elroy tried to charge us $350 yet he never ran a diagnostic check or did any work on the car. He could not even figure out how to check the oil! The bottom line is we took the car to another mechanic who corrected the problem for $350. The car needed spark plugs and a coil. How can you explain that Elroy. Oh yeah... Elroy also said how in the world could you take the car to a non-certified Honda deal. Well Elroy, they figured out the problem and were honest... unlike you. More

First Time Car Buying Experience Before coming to the dealership, I was already in communication with Walter Whitford. He does his best in answering all the questions I had. After we Before coming to the dealership, I was already in communication with Walter Whitford. He does his best in answering all the questions I had. After we scheduled an appointment, he was very present throughout the session and provided honest opinion about cars in general. His 25+ years of experience as a salesman gave me confidence in making a decision to purchase the car with this dealership. He even gave me a brief history of the evolution of the Civic model. He did not pressure me into making a decision (I almost walked away because his manager wanted to sell the car at a higher price with additional accessories that I did not ask for, butWalter remained calm). I appreciate Walter's cool attitude and he does make you feel like you're not just another customer to him. Good luck to all car buyers out there, I understand it can be overwhelming. I recommend talking to Walter about helping you making your decision! More

New Buyer Am Vinoth.I just purchased my 2010 Accord EX L -V4 from Ourisman Honda and it was an awesome experience. Okezie Iheme is an excellent salesman. He is Am Vinoth.I just purchased my 2010 Accord EX L -V4 from Ourisman Honda and it was an awesome experience. Okezie Iheme is an excellent salesman. He is very knowledgeable and patient. He answered all my questions. Entire team was professional and pleasant.Am happy with my purchase. I would highly reccomend Ourisman Honda for their quality and pricing More

David Monash is the best! David Monash was a great car advisor. He was thoughtful and helpful during both of my visits to this dealer. He brought calm, asked enough questions a David Monash was a great car advisor. He was thoughtful and helpful during both of my visits to this dealer. He brought calm, asked enough questions and gave me time and space to consider my options. Ultimately, I was able to purchase a Honda CRV because of David Monash. He was very professional and I would highly recommend him to anyone! More

Great and Easy Experience David Monash was a pleasant, low-pressured sales person whose gentle yet persuasive efforts swayed me from merely looking and contemplating a new car David Monash was a pleasant, low-pressured sales person whose gentle yet persuasive efforts swayed me from merely looking and contemplating a new car to actually buying a brand new Honda CRV. He worked with me to find the color and price range I was looking for and made the typically dreaded process of purchasing a new car very simple. This is my second Honda from Ourisman and if in the market again, I would go back! N. Williams More

Warranty, not even worth it at Ourisman My girlfriend leased a Honda in Florida and was in love with the side mirror camera. We recently moved to Maryland in the winter, and there were still My girlfriend leased a Honda in Florida and was in love with the side mirror camera. We recently moved to Maryland in the winter, and there were still no issues. In the summer (Which was far milder than the 120 degree summers the car was used to, the side mirror became fogged and looked as if Vaseline had been smeared across the lens. As it is under lease, and extremely under warranty, less than 15,000 miles in two years we figured that getting it repaired would be a non-issue. Instead it was a nightmare. We left the vehicle and returned an hour later when we were told to come pick it up. They had done nothing with the vehicle. They told us that there was nothing wrong with the camera according to their computer diagnostics. This was when we had to explain that you didn't need a computer to see the problem. They pulled up a newer vehicle and its camera was flawless, so they pulled up a customers vehicle with more miles than my gf's and showed how the "older" cameras "just look that way." Working in the car industry I backed off and let her handle the situation, as I knew that if it was not my car, they would not listen to me. They brought out Gary McDade, a class A jerk. He backed her into a corner and kept telling her that she "felt" it wasn't working. She is a data person, and not a feelings person. When I saw her starting to cry after Gary kept shouting that it was her feelings I lost it on him. I pointed out how it was not feelings it was their terrible product and their terrible warranty that resulted in this situation, not anyone's feelings. He asked me, "How much do you pay on the car." I responded, "Do you REALLY want to go down that road?" He said yes, So I took his card. And here we are today. Don't do business with this store, and don't do service with Gary McDade, he wanted you to know. More