Ourisman Honda

Stan Gans is the BEST This is the SECOND tremendous I have had with Stan Gans and Ourisman Honda Bethesda. My SECOND Honda Civic lease and Stan walked me through the proces This is the SECOND tremendous I have had with Stan Gans and Ourisman Honda Bethesda. My SECOND Honda Civic lease and Stan walked me through the process like I was his own family. I cannot possibly overstate how comfortable I felt and how easy the process was. I WILL be back for a third in a few years. Thanks again Stan & Rich!! -Elan Hichenberg More

Positive for Stan Gans Eleven years and 150,000 miles ago, I bought my first Honda CR-V from Stan Gans. Now when I needed a new CR-V, I remembered his knowledge, patience, a Eleven years and 150,000 miles ago, I bought my first Honda CR-V from Stan Gans. Now when I needed a new CR-V, I remembered his knowledge, patience, and fairness, so I asked for him by name. I don’t know much about cars, but I do know a good man, and he again proved to me that I was right to ask for him again. I expect it to be a long time from now, but when I need my next car after this, I’ll ask for Stan. Carl Minkus More

Stan Ganz - Outstanding Service Stan Ganz is the consummate professional. He knows Honda products and helps you to make the right decision on the right car for you and then guides y Stan Ganz is the consummate professional. He knows Honda products and helps you to make the right decision on the right car for you and then guides you through the sales process. I have used Stan over the past years for several car purchases and he is wonderful to work it. I highly recommend Stan for anyone who wants to buy a car. More

Good service , good humor, good price! Stan did everything I asked him to do . I was extremely pleased with his service and follow through ! The car was delivered clean and a very professio Stan did everything I asked him to do . I was extremely pleased with his service and follow through ! The car was delivered clean and a very professional transaction . More

Stan Gans— Exceptional Customer Service Stan is a consummate professional who made the purchase of our 2018 Honda CR-V seamless. I would highly recommend him to others. He made our buying ex Stan is a consummate professional who made the purchase of our 2018 Honda CR-V seamless. I would highly recommend him to others. He made our buying experience a hassle-free one. He was very transparent with us during every stage of the buying process. More

The service department came to my rescue. I was driving down to DC when we realized that my air conditioning wasn't working. I called them from the road and they had me come in the next busine I was driving down to DC when we realized that my air conditioning wasn't working. I called them from the road and they had me come in the next business day. I brought the car in at 730 and after some prodding to get them to look at the car, they had it diagnosed and fixed the same day. The customer service agents were very nice and realized how stressed I was and made it happen. I was able to get my daughter moved into her apartment and get home for the 7 hour drive with air conditioning. Thank you Ourisman More

very rude bolivian guy that thinks that he is american. do not do bussines with this guy , nothing but a crook. did not like the review that was given to him and called to complaint . next time treat peop do not do bussines with this guy , nothing but a crook. did not like the review that was given to him and called to complaint . next time treat people with respect. More

lease equity I wanted to lease a Fit. My previous lease mature so took car back to this dealership since close by. I had low miles 21k only, all service done here, I wanted to lease a Fit. My previous lease mature so took car back to this dealership since close by. I had low miles 21k only, all service done here, and car in excellent condition per HONDA inspection. I kept being told by X to guy I was dealing with “we don’t buy leased cars!” It didn’t matter that car was great and I was repeat lease and third car here. After 40m of xx I left. Any deal on Fit lease would not apply. Long story short, dealer ultimately did buy my prior lease car from HFC , didn’t send it back and sale price for 14,998. Buyoff was 12,300 approx. I got zero. Leased a Fit but issue with a part. Minor but $44 plus labor and parts never took care of it or placing a We Owe order. Sales help did no follow thru to see if parts did order. Thus, same ol after 19 days in new Fit. I had to call myself to see what happened. Still waiting. Bottom line is this dealer won’t give you one dime. Ext time I’ll take this leased car to another dealership vs here for more profit. More

sloppy service, non-professional technicians I had Monday 9 am B1 service for the new accord (12000 miles). I brought car 30 min earlier, and it took 2.5 hrs for this basic service. Moreover, Tec I had Monday 9 am B1 service for the new accord (12000 miles). I brought car 30 min earlier, and it took 2.5 hrs for this basic service. Moreover, Tech damaged tire stem valve and even did not mention that the valve cap got stuck and he could not unscrew it. The latter triggered TPMS low tire pressure warning. I went to NTB and they replaced the stem valve to $37, and I recalibrated TPMS. I do not mentioned that the dumb Tech does not know how to reset the maintenance minder in new accords More

Poor Excuses Made for Multiple Customer Service Issues On April 1st I made an appointment online for a 9:30am appointment on April 7th. Several days before the appointment I called the dealership to confir On April 1st I made an appointment online for a 9:30am appointment on April 7th. Several days before the appointment I called the dealership to confirm my appointment and pricing for the services I'd requested. When I arrived, my car was checked in by the Asst. Service Manager Dan Jennings who took note of the issues I wanted diagnosed. I was given every indication that my car would be seen right away and had chosen to wait at the dealership. At 11am Dan called to inform me that my car was just now being seen and it would take two hours to evaluate my issues (wind shield wipers not working, power locks not working, brake light wouldn't turn off). I reluctantly agreed, frustrated that my car had not already been seen and that I had not been informed of the longer, more expensive diagnostic time evaluation up front before waiting. After not receiving an update two hours later, I finally confronted Dan at his desk at 1:40pm. He said my paperwork was ready and he would review it with me. He then disappeared for another 15 minutes. When he returned he told me that they had only been able to figure out repairs for the windshield wiper and locks but had yet to understand why the brake light would not turn off. When I expressed frustration over the extended wait times he said that there was no point in making an appointment as they were unable to guarantee a car would be seen at the scheduled appointment time but on a rolling drop off basis. He then said that they usually did not do diagnostic work on the weekends, which is why there was an extended wait time, and that I would have been better off dropping the car off on a week day. When I noted that none of these suggestions had been communicated to me when I'd called to confirm my appointment or by him at 9:30am when I checked in he brushed it off like that was just how things were. His behavior was dismissive, hurried and like I was wasting his time and should have known better. My experience with the service at this dealership was very negative and left a very bad impression. I do not plan to return. More