Ourisman Honda

Poor Excuses Made for Multiple Customer Service Issues On April 1st I made an appointment online for a 9:30am appointment on April 7th. Several days before the appointment I called the dealership to confir On April 1st I made an appointment online for a 9:30am appointment on April 7th. Several days before the appointment I called the dealership to confirm my appointment and pricing for the services I'd requested. When I arrived, my car was checked in by the Asst. Service Manager Dan Jennings who took note of the issues I wanted diagnosed. I was given every indication that my car would be seen right away and had chosen to wait at the dealership. At 11am Dan called to inform me that my car was just now being seen and it would take two hours to evaluate my issues (wind shield wipers not working, power locks not working, brake light wouldn't turn off). I reluctantly agreed, frustrated that my car had not already been seen and that I had not been informed of the longer, more expensive diagnostic time evaluation up front before waiting. After not receiving an update two hours later, I finally confronted Dan at his desk at 1:40pm. He said my paperwork was ready and he would review it with me. He then disappeared for another 15 minutes. When he returned he told me that they had only been able to figure out repairs for the windshield wiper and locks but had yet to understand why the brake light would not turn off. When I expressed frustration over the extended wait times he said that there was no point in making an appointment as they were unable to guarantee a car would be seen at the scheduled appointment time but on a rolling drop off basis. He then said that they usually did not do diagnostic work on the weekends, which is why there was an extended wait time, and that I would have been better off dropping the car off on a week day. When I noted that none of these suggestions had been communicated to me when I'd called to confirm my appointment or by him at 9:30am when I checked in he brushed it off like that was just how things were. His behavior was dismissive, hurried and like I was wasting his time and should have known better. My experience with the service at this dealership was very negative and left a very bad impression. I do not plan to return. More

Walter provided excellent service Walter was professional, friendly and thorough, and basically sold us on the CR-V. However, although we wanted to reward Walter's professionalism, we Walter was professional, friendly and thorough, and basically sold us on the CR-V. However, although we wanted to reward Walter's professionalism, we ended up purchasing the vehicle from a different dealership that offered a better service package and had a better service rating. More

great dealer highly recommended i had very good experience working with shazia she was very friendly and easy person to work with she helped buy a new Honda oddesy 2018.i would highl i had very good experience working with shazia she was very friendly and easy person to work with she helped buy a new Honda oddesy 2018.i would highly recommended her. More

Worst experience at a car dealership period My wife and I considered purchasing a Honda Odyssey here. This was by far the worst dealership experience we have received in our history of buying c My wife and I considered purchasing a Honda Odyssey here. This was by far the worst dealership experience we have received in our history of buying cars. After walking in and saying today wasn't going to be the day we would buy, the dealer tried to employ all of the worst tactics you hear about in horror experiences: the pressure, the fact that we needed to buy within the next hour (put a deposit down) or the deal would go away, and then being told how the car business is done and how the sales manager has 15 years of experience doing this to customers were all aggravating factors. With so many spectacular options out there to buy, I would never say that anyone (even locals) should waste their time or money here. More

AC A great buying experience I never had such a wonderful experience buying a car than when I went to this dealership. Apart from finding a beautiful 2017 Honda Civic, it was a gr I never had such a wonderful experience buying a car than when I went to this dealership. Apart from finding a beautiful 2017 Honda Civic, it was a great experience to have dealt with people who are very welcoming, knowledgeable, and understand the customer. I searched the internet for a reasonable price and less than 24 hours I got a call from Ray Turner, who was so willing to help me out. When I got to the dealership, Ray introduced me to Deyber Mendez, who made all the difference—he showed me all the Honda Civic that I might be interested in and was very patient in my haggling for a good price and walked me through all the initial paper work. He also familiarized me with the car’s new features. Deyber’s knowledge of his job exacts a customer’s confidence and trust, not only in him, but also to the car he is selling. I could detail all other things that Deyber did, but the space won’t be enough. To sum it up—Deyber is the MAN. I also had a very pleasant experience with Sunicia, the nice lady who explained to me all the add ons that could make my car last long and enjoy it to the fullest. I couldn’t have a very pleasant experience after an awful car accident. Not to be left out is Mr. Omar—he’s so cool. The last leg of this experience was the payment and financing—Mr. Anthony Oman, the Business Manager, couldn’t be more helpful. More

New Car Needed Work I bought a new car at Ourisman Honda. The car needed repairs. I went back to the dealership. They suggested I must have liked it the way it was since I bought a new car at Ourisman Honda. The car needed repairs. I went back to the dealership. They suggested I must have liked it the way it was since I bought it. Then they offered to do the repairs but said there were no promises they could fix it. I also saw bait and switch tactics. The car I originally inquired about was "at the other garage." They have a parking garage rather than a car lot because of the urban location. After negotiating a price I was told the price is only for the vehicles at at this garage even though the other cars, same model and options, had the same sticker price within $100. Now I know why. They steered me to the second quality defective inventory. I never returned for the "no promises" repairs because, based on my experience with them thus far, I wasn't sure what kind of stunt they'd pull on me next. I would have dropped the car off for repairs the next day if they had simply told me in the first place "we'll take care of it". Instead it was a bunch of hedging, buck passing, and extraneous remarks such as the guy who approached me from left field and said "some of them are like that depending where they're made." I guess he was dealership staff but he wasn't in uniform and didn't identify himself. The dealership responded to this review via private message in this website. They said they want to address any concerns in the best way possible. I received another e-mail from the dealership apologizing for my unsatisfactory experience and offering to do their best to make repairs. Since the repairs involve body work the car would be sent out to an independent shop. I asked for the name of the body shop. They wouldn't tell me. More

Very positive car buying experience My husband and I were buying a car for our college-aged daughter to use. We never have owned a Honda before but the 2017 CRV got great reviews, so we My husband and I were buying a car for our college-aged daughter to use. We never have owned a Honda before but the 2017 CRV got great reviews, so we decided to check it out. We rode up on our bikes, and David Monash was right there to greet us and help us look at various CRVs. David was good at listening to what we wanted and why, and showed us several CRVs, including some 2016 models that were lower in price but had most of the things we wanted in a car. David was very straightforward about what was or was not possible for pricing, and was willing to work with us to find the exact color combination and 2017 model we ultimately decided on. David is very focused on the customer, is very professional, friendly and made the process a pleasant one. We would not hesitate to work with him again. And so far, we love the new car! More

Great people, great service I can't say enough good things about Deyber Mendez, who recently helped me lease a 2017 Honda Civic. Deyber was deeply knowledgeable, impeccably polit I can't say enough good things about Deyber Mendez, who recently helped me lease a 2017 Honda Civic. Deyber was deeply knowledgeable, impeccably polite, and totally professional as we explored the different options. He helped me secure a down payment and monthly payment that fit within our budget. I would urge people to seek him out if they're ever buying or leasing a car from this location. More

Find another Honda dealer, this one WON'T take care of you Service department is unresponsive and unwilling to help a customer while their car is under repairs for warranty issues. No loaner cars and constantl Service department is unresponsive and unwilling to help a customer while their car is under repairs for warranty issues. No loaner cars and constantly hearing different explanations from all employees. Tried to pick up my car and noticed a dent, which clearly was from when they were working on the car because the dent was going out like it was pushed from the inside of the car. Impossible to work with, steer clear if you care at all about your car or money! More

History of great service continues! I have purchased four cars from this dealership, the first one back in the '90s, three of them used and one brand new. I have always received excelle I have purchased four cars from this dealership, the first one back in the '90s, three of them used and one brand new. I have always received excellent customer service from both the sales and the service staff. Stan Gans and Erick Alvarez worked together seamlessly with me on the purchase of a new Accord EX-L. They were both personable, not pushy in the least, and clearly wanted me to get a deal with which I would be happy. I have worked with Mr. Gans (a very senior member of the sales staff) before, so I expected and received kind, excellent service from him. Mr. Alvarez is a fairly new member of the sales team. He is very earnest and brings a fresh enthusiasm to his work with customers. I enjoyed working with both these gentlemen. In addition, Anthony Oman is the manager with whom I did all the final paper work. He was very pleasant and clear in explaining the contract and my options for warranties. I felt no pressure from him to purchase any add-ons that were not of interest to me. I recommend this team without reservation...they are a good and trust-worthy group! More