Ourisman Honda

Excellent Service Manager My 2018 Honda Accord LX had some dashboard lights come on and I took it to Ourisman Honda, Bethesda and was assigned Alhagi Al Samateh. He was so pati My 2018 Honda Accord LX had some dashboard lights come on and I took it to Ourisman Honda, Bethesda and was assigned Alhagi Al Samateh. He was so patient, polite and really helpful. I had already taken the car to another honda dealer but they could not fix it. Alhagi assured me that they will do everything possible to fix my car for me. The issues were complicated and could not be fixed on the same day so he arranged for a rental car for me and had a shuttle pick me up to the rental company and kept calling me everyday to update me on my car because they had to import some parts to fix the car. Finally my car was fixed and it was excellent. They had fine tuned everything. I returned the rental car and he had a shuttle pick me up to ourisman place for my car and guess what, I didn't pay a dime. I had it all covered by my warranty. Alhagi Al Samateh was really helpful and facilitated the whole process and deserves more than 5 stars from me More

Stan Gans is the BEST This is the SECOND tremendous I have had with Stan Gans and Ourisman Honda Bethesda. My SECOND Honda Civic lease and Stan walked me through the proces This is the SECOND tremendous I have had with Stan Gans and Ourisman Honda Bethesda. My SECOND Honda Civic lease and Stan walked me through the process like I was his own family. I cannot possibly overstate how comfortable I felt and how easy the process was. I WILL be back for a third in a few years. Thanks again Stan & Rich!! -Elan Hichenberg More

Positive for Stan Gans Eleven years and 150,000 miles ago, I bought my first Honda CR-V from Stan Gans. Now when I needed a new CR-V, I remembered his knowledge, patience, a Eleven years and 150,000 miles ago, I bought my first Honda CR-V from Stan Gans. Now when I needed a new CR-V, I remembered his knowledge, patience, and fairness, so I asked for him by name. I don’t know much about cars, but I do know a good man, and he again proved to me that I was right to ask for him again. I expect it to be a long time from now, but when I need my next car after this, I’ll ask for Stan. Carl Minkus More

Stan Ganz - Outstanding Service Stan Ganz is the consummate professional. He knows Honda products and helps you to make the right decision on the right car for you and then guides y Stan Ganz is the consummate professional. He knows Honda products and helps you to make the right decision on the right car for you and then guides you through the sales process. I have used Stan over the past years for several car purchases and he is wonderful to work it. I highly recommend Stan for anyone who wants to buy a car. More

Good service , good humor, good price! Stan did everything I asked him to do . I was extremely pleased with his service and follow through ! The car was delivered clean and a very professio Stan did everything I asked him to do . I was extremely pleased with his service and follow through ! The car was delivered clean and a very professional transaction . More

Stan Gans— Exceptional Customer Service Stan is a consummate professional who made the purchase of our 2018 Honda CR-V seamless. I would highly recommend him to others. He made our buying ex Stan is a consummate professional who made the purchase of our 2018 Honda CR-V seamless. I would highly recommend him to others. He made our buying experience a hassle-free one. He was very transparent with us during every stage of the buying process. More

The service department came to my rescue. I was driving down to DC when we realized that my air conditioning wasn't working. I called them from the road and they had me come in the next busine I was driving down to DC when we realized that my air conditioning wasn't working. I called them from the road and they had me come in the next business day. I brought the car in at 730 and after some prodding to get them to look at the car, they had it diagnosed and fixed the same day. The customer service agents were very nice and realized how stressed I was and made it happen. I was able to get my daughter moved into her apartment and get home for the 7 hour drive with air conditioning. Thank you Ourisman More

very rude bolivian guy that thinks that he is american. do not do bussines with this guy , nothing but a crook. did not like the review that was given to him and called to complaint . next time treat peop do not do bussines with this guy , nothing but a crook. did not like the review that was given to him and called to complaint . next time treat people with respect. More

lease equity I wanted to lease a Fit. My previous lease mature so took car back to this dealership since close by. I had low miles 21k only, all service done here, I wanted to lease a Fit. My previous lease mature so took car back to this dealership since close by. I had low miles 21k only, all service done here, and car in excellent condition per HONDA inspection. I kept being told by X to guy I was dealing with “we don’t buy leased cars!” It didn’t matter that car was great and I was repeat lease and third car here. After 40m of xx I left. Any deal on Fit lease would not apply. Long story short, dealer ultimately did buy my prior lease car from HFC , didn’t send it back and sale price for 14,998. Buyoff was 12,300 approx. I got zero. Leased a Fit but issue with a part. Minor but $44 plus labor and parts never took care of it or placing a We Owe order. Sales help did no follow thru to see if parts did order. Thus, same ol after 19 days in new Fit. I had to call myself to see what happened. Still waiting. Bottom line is this dealer won’t give you one dime. Ext time I’ll take this leased car to another dealership vs here for more profit. More

sloppy service, non-professional technicians I had Monday 9 am B1 service for the new accord (12000 miles). I brought car 30 min earlier, and it took 2.5 hrs for this basic service. Moreover, Tec I had Monday 9 am B1 service for the new accord (12000 miles). I brought car 30 min earlier, and it took 2.5 hrs for this basic service. Moreover, Tech damaged tire stem valve and even did not mention that the valve cap got stuck and he could not unscrew it. The latter triggered TPMS low tire pressure warning. I went to NTB and they replaced the stem valve to $37, and I recalibrated TPMS. I do not mentioned that the dumb Tech does not know how to reset the maintenance minder in new accords More