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Battlefield Ford - Service Center

Manassas, VA

4.6
117 Reviews

117 Reviews of Battlefield Ford - Service Center

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September 24, 2022

I purchased a new 2021 Ford Ranger from this dealership as an out of state buyer; it was delivered to my residence. Contrary to the same model vehicle I test drove, my ranger was experiencing unusual trans More

by abell1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Brett, David Ledgere
Sep 26, 2022 -

Ourisman Ford of Manassas responded

Thank you for reaching out. I'm sorry to hear you're not satisfied with your vehicle and would like the opportunity to discuss this situation with you in greater detail. If you have a moment, would you please contact me directly? Thanks again, Chris Legg - Marketing Manager - (571) 778-6088

Sep 26, 2022 -

abell1 responded

I appreciate you reaching out, is there a time that is most convenient for you? Thank you -Anthony

September 10, 2022

I was greeted by Emily when I brought my Ford in for emissions testing. I didn't have an appt.-- I was a 'walk in'. After checking me in, Emily began walking with me and I stopped to use the ladies room More

by Hybrid17
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Emily
Sep 12, 2022 -

Ourisman Ford of Manassas responded

Thank you for taking the time to share your review. We're so happy that Emily worked hard to cater to your needs. We appreciate you as a customer and hope you share your experience with friends and family! -Ourisman Ford of Manassas

August 17, 2022

Good service and reasonable prices for quality work along with good communication while services are being done More

by Jamesmcpepin
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brett and Tamara
Aug 18, 2022 -

Ourisman Ford of Manassas responded

We appreciate you taking the time to leave Ourisman Ford of Manassas this review, James! We hope you continue to visit our team and look forward to more five-star experiences in the future!

July 26, 2022

Service good. Would have given a five if they had rotated my tires. They usually rotated the tires without me telling them to do so. More

by bmartin4238
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brett is all I know.
Jul 28, 2022 -

Ourisman Ford of Manassas responded

Thank you for the review. We apologize that the tire rotation was overlooked and will make sure this feedback is passed along to the team. Take care and thanks again for your business!

July 12, 2022

polite and friendly people clean and tidy shop professional work ethic quality workmanship and comparable pricing More

by fdsilver@aol.com
Recommend Dealer
Yes
Employees Worked With
Brett
Jul 13, 2022 -

Ourisman Ford of Manassas responded

Thank you for the fantastic feedback! We appreciate you visiting us here at Ourisman Ford of Manassas and hope to see you again next time!

May 21, 2022

Great experience the staff is friendly and helpful! I will only bring my vehicles to Ourisman Ford of manassas. More

by 1023nbborg
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Emily, Nick
May 24, 2022 -

Ourisman Ford of Manassas responded

We're so honored to be your go-to automotive resource and appreciate the awesome five-star review! We look forward to assisting you again at Ourisman Ford of Manassas! Thank you!

May 18, 2022

I took my Explorer to have it serviced, the works and tire balance. My service advisor Brett took care of everything, promptly and while ensuring I was completely satisfied with the service. More

by comnav
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brett
May 19, 2022 -

Ourisman Ford of Manassas responded

Thank you for choosing Ourisman Ford of Manassas! We're so happy that Brett stepped up and worked on all of your vehicle issues! We look forward to seeing you back!

April 28, 2022

Quick turn around of vehicle for yearly service and warranty repairs. Informed of status and needed repairs. More

by Lance1590
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Josh I believe
Apr 29, 2022 -

Ourisman Ford of Manassas responded

Thank you for trusting the Ourisman Ford of Manassas team with your vehicle! We appreciate your positive feedback and look forward to seeing you again in the future!

April 23, 2022

Went in for “the works” at 1130 hours. There was some kind of mixup and I didn’t get out until around 1330 hours. The staff was nice and professional. The waiting area was clean and the More

by traftonparr
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ink
Apr 25, 2022 -

Ourisman Ford of Manassas responded

Thank you for taking the time to share your honest feedback! We appreciate your business and hope to provide you with a 5-star service next time! -Ourisman Ford of Manassas

March 03, 2022

Ford service department was fantastic in helping find the problem with my car. Very Happy! More

by velvetblue63
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Beaver
Apr 18, 2022 -

Ourisman Ford of Manassas responded

We're happy to hear this! Thank you so much for coming to our Ourisman Ford of Manassas service department for your help. We're here to assist you with any future needs!

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