Battlefield Ford - Service Center

I purchased a new 2021 Ford Ranger from this dealership as an out of state buyer; it was delivered to my residence. Contrary to the same model vehicle I test drove, my ranger was experiencing unusual trans as an out of state buyer; it was delivered to my residence. Contrary to the same model vehicle I test drove, my ranger was experiencing unusual transmission behavior including vibration at low rpms, frequent gear hunting, and hesitation when attempting to accelerate. As stated in the manual, I figured I would give the transmission time to smooth out during the "adaptive learning"; 10,000 miles later and no change. Every dealership near me was booked months out for service but when I called this one back, they said I could come the following week. I take off of work and drive about two hours to their service center only to be lectured by the desk advisor and tech about the transmission. Without even trying to reset the software or diagnose the issue, I was told that "just because I don't like it, doesn't mean there is something wrong". I have driven many vehicles and have gotten feedback from other owners and I know this is not normal transmission behavior. At this point, I am both dissatisfied with my purchase, and with the service I have received from Ford and now want to sell it unfortunately, being that they have refused to fix it. More

I was greeted by Emily when I brought my Ford in for emissions testing. I didn't have an appt.-- I was a 'walk in'. After checking me in, Emily began walking with me and I stopped to use the ladies room emissions testing. I didn't have an appt.-- I was a 'walk in'. After checking me in, Emily began walking with me and I stopped to use the ladies room. I was very pleasantly surprised to find a modern bathroom. It looked like it had just been renovated. It was SPOTLESS! Afterwards, I walked around to the waiting room which was also fresh and orderly. The dealership provided fresh coffee and bottled water, while I waited. Emily also sent me a text message which allowed me to communicate with her during my visit. I was back on the road within 40 minutes! Just an awesome experience! More

Good service and reasonable prices for quality work along with good communication while services are being done with good communication while services are being done More

Service good. Would have given a five if they had rotated my tires. They usually rotated the tires without me telling them to do so. Would have given a five if they had rotated my tires. They usually rotated the tires without me telling them to do so. More

polite and friendly people clean and tidy shop professional work ethic quality workmanship and comparable pricing professional work ethic quality workmanship and comparable pricing More

Great experience the staff is friendly and helpful! I will only bring my vehicles to Ourisman Ford of manassas. I will only bring my vehicles to Ourisman Ford of manassas. More

I took my Explorer to have it serviced, the works and tire balance. My service advisor Brett took care of everything, promptly and while ensuring I was completely satisfied with the service. tire balance. My service advisor Brett took care of everything, promptly and while ensuring I was completely satisfied with the service. More

Quick turn around of vehicle for yearly service and warranty repairs. Informed of status and needed repairs. warranty repairs. Informed of status and needed repairs. More

Went in for “the works” at 1130 hours. There was some kind of mixup and I didn’t get out until around 1330 hours. The staff was nice and professional. The waiting area was clean and the There was some kind of mixup and I didn’t get out until around 1330 hours. The staff was nice and professional. The waiting area was clean and they had free wifi More

Ford service department was fantastic in helping find the problem with my car. Very Happy! problem with my car. Very Happy! More