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Battlefield Ford - Service Center

Manassas, VA

4.6
121 Reviews

121 Reviews of Battlefield Ford - Service Center

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January 17, 2024

They provided good service. They took care of my concerns. It was a positive environment. More

by tantran22000
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Beaver Ho
Jan 18, 2024 -

Ourisman Ford of Manassas responded

Thank you for visiting Ourisman Ford of Manassas! We're happy to hear our team provided you with an excellent experience and we hope to see you again in the future. Take care!

January 12, 2024

Excellent customer service and follow up. Will return when necessary. Thank you for the follow up More

by sstookey83
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh
Jan 12, 2024 -

Ourisman Ford of Manassas responded

Thank you for the five-star review and kind words about our service team at Ourisman Ford of Manassas! We'll see you next time!

January 04, 2024

Great customer service with fast service I will definitely come back with all my cars More

by Eric C
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ronald Guzman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 04, 2024 -

Ourisman Ford of Manassas responded

Eric, thanks so much for giving our Ourisman Ford of Manassas team the opportunity to earn your business! We appreciate your kind review and look forward to seeing you next time!

December 30, 2023

Commercial Service Advisor was knowledgeable and friendly. Maintenance and repair work was excellent. Scheduling was easy and estimated time to complete work was very close. More

by WTM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Glenn Hartman- Commercial Service
Jan 03, 2024 -

Ourisman Ford of Manassas responded

Hi WTM! We're glad to know that you had a positive experience with our service advisor and found the scheduling process easy at Ourisman Ford of Manassas. We appreciate your feedback about our maintenance work!

December 27, 2023

Good service, just takes longer than most for oil changes while you wait with a reservation. More

by Hdinch
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nome
Jan 02, 2024 -

Ourisman Ford of Manassas responded

Hi H Dinch! Thank you for sharing your feedback with us. We appreciate your kind words about our service and are delighted to hear that you had a positive experience overall. We understand that the wait time for oil changes can be a concern, and we apologize for any inconvenience this may have caused at Ourisman Ford of Manassas!

December 19, 2023

This was the best service I think I have ever had I was really in a bind and the service manager got me in on a Saturday morning took care of my problems and got me back on the road. My hats off to Glen Ha More

by colwellcompany
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Glen Hartman
Dec 20, 2023 -

Ourisman Ford of Manassas responded

We're delighted to know that our service manager, Glen, was able to assist you promptly and efficiently at Ourisman Ford of Manassas. Your kind words mean a lot! We look forward to serving your future needs.

December 16, 2023

Zain did an excellent job in scheduling and completing outstanding recalls and service on my F150. He kept me informed during the process and completed the service within an hour. More

by dpindblu
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zain
Dec 18, 2023 -

Ourisman Ford of Manassas responded

We're glad to know that Zain was able to provide you with excellent service for your F-150 at Ourisman Ford of Manassas. Keeping our customers informed and completing services promptly is always a priority! Thanks for the review!

December 07, 2023

Poor customer service…hard to get an accurate answer when someone does answer the phone More

by JLo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Brett
Dec 11, 2023 -

Ourisman Ford of Manassas responded

I would be grateful for the chance to speak with you directly and see what I can do to improve your experience. If you're willing to talk this through, please give me a call at your earliest convenience. Thank you for your feedback, Chris Legg - Marketing Manager - (571) 778-6088

November 24, 2023

I have had my F-150 serviced at Ourisman Ford on multiple occasions. The staff is friendly, the work done in a timely manner and they have not tried to upsell me on service I did not need. Josh is always ple More

by wercap
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh in service
Nov 24, 2023 -

Ourisman Ford of Manassas responded

We're glad to know you've had positive service experiences with Josh and our team at Ourisman Ford of Manassas. We appreciate your continued support and look forward to seeing you for future visits! Safe travels in your Ford F-150!

November 14, 2023

Matthew in service was excellent, courteous and professional. He listened to the problem, used eye contact while communicating, and took care of the problem. He answered all my questions I had. More

by sabrid2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew
Nov 15, 2023 -

Ourisman Ford of Manassas responded

Thank you for the 5-star rating! We're delighted to know that Matthew provided excellent service and was able to address all your concerns at Ourisman Ford of Manassas. We look forward to serving you again! Safe travels!

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