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Battlefield Ford - Service Center

Manassas, VA

4.6
117 Reviews

117 Reviews of Battlefield Ford - Service Center

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December 27, 2023

Good service, just takes longer than most for oil changes while you wait with a reservation. More

by Hdinch
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nome
Jan 02, 2024 -

Ourisman Ford of Manassas responded

Hi H Dinch! Thank you for sharing your feedback with us. We appreciate your kind words about our service and are delighted to hear that you had a positive experience overall. We understand that the wait time for oil changes can be a concern, and we apologize for any inconvenience this may have caused at Ourisman Ford of Manassas!

December 19, 2023

This was the best service I think I have ever had I was really in a bind and the service manager got me in on a Saturday morning took care of my problems and got me back on the road. My hats off to Glen Ha More

by colwellcompany
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Glen Hartman
Dec 20, 2023 -

Ourisman Ford of Manassas responded

We're delighted to know that our service manager, Glen, was able to assist you promptly and efficiently at Ourisman Ford of Manassas. Your kind words mean a lot! We look forward to serving your future needs.

December 16, 2023

Zain did an excellent job in scheduling and completing outstanding recalls and service on my F150. He kept me informed during the process and completed the service within an hour. More

by dpindblu
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zain
Dec 18, 2023 -

Ourisman Ford of Manassas responded

We're glad to know that Zain was able to provide you with excellent service for your F-150 at Ourisman Ford of Manassas. Keeping our customers informed and completing services promptly is always a priority! Thanks for the review!

December 07, 2023

Poor customer service…hard to get an accurate answer when someone does answer the phone More

by JLo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Brett
Dec 11, 2023 -

Ourisman Ford of Manassas responded

I would be grateful for the chance to speak with you directly and see what I can do to improve your experience. If you're willing to talk this through, please give me a call at your earliest convenience. Thank you for your feedback, Chris Legg - Marketing Manager - (571) 778-6088

November 24, 2023

I have had my F-150 serviced at Ourisman Ford on multiple occasions. The staff is friendly, the work done in a timely manner and they have not tried to upsell me on service I did not need. Josh is always ple More

by wercap
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh in service
Nov 24, 2023 -

Ourisman Ford of Manassas responded

We're glad to know you've had positive service experiences with Josh and our team at Ourisman Ford of Manassas. We appreciate your continued support and look forward to seeing you for future visits! Safe travels in your Ford F-150!

November 14, 2023

Matthew in service was excellent, courteous and professional. He listened to the problem, used eye contact while communicating, and took care of the problem. He answered all my questions I had. More

by sabrid2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew
Nov 15, 2023 -

Ourisman Ford of Manassas responded

Thank you for the 5-star rating! We're delighted to know that Matthew provided excellent service and was able to address all your concerns at Ourisman Ford of Manassas. We look forward to serving you again! Safe travels!

November 10, 2023

All staff were courteous and friendly. Josh Curtiss in Service handled my recall issue in a professional , knowledgeable manner . He was extremely helpful and courteous. Josh is a definite More

by cjoseph1211joe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service- Josh Curfiss
Nov 10, 2023 -

Ourisman Ford of Manassas responded

We're glad to know that Josh and the rest of our team at Ourisman Ford of Manassas provided you with a friendly, professional service experience. We appreciate your kind words and look forward to assisting you again in the future!

November 04, 2023

Glen is one of the best and he is doing his work very friendly and very nice guy More

by Vistapoolplastering
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Glen
Nov 06, 2023 -

Ourisman Ford of Manassas responded

Thank you for the kind feedback - Glen will be so happy to hear it! We appreciate your business and look forward to your next visit with us here at Ourisman Ford of Manassas!

October 26, 2023

Came in to get an inspection. Was met by Josh who quickly assessed my need. He informed me of an approximate waiting time and collected me after . More

by crewethom
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joshua
Oct 27, 2023 -

Ourisman Ford of Manassas responded

We're glad to know that Josh was able to assist you promptly and efficiently at Ourisman Ford of Manassas. Thanks for choosing us for your inspection needs!

October 18, 2023

Customer service was wonderful and courteous, they resolved the issue quickly with out any hassle or run around service 😊 More

by DRW
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh Curtiss
Oct 18, 2023 -

Ourisman Ford of Manassas responded

We're glad to know you had a wonderful experience with our team at Ourisman Ford of Manassas! We always aim for efficient and hassle-free service. Thanks for the positive feedback!

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