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Battlefield Ford - Service Center

Manassas, VA

4.5
129 Reviews
Call Service Center (703) 594-4390

129 Reviews of Battlefield Ford - Service Center

Sort by
July 21, 2024

Very timely completion of service recall work , staff was competent and attentive,my first time there, would recommend to others More

by Carauction54
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don’t remember
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Jul 23, 2024 -

Ourisman Ford of Manassas responded

Thank you for choosing Ourisman Ford of Manassas! We're glad to hear our team provided timely and attentive service. We appreciate your recommendation!

July 19, 2024

I leave my 2017 Ford explorer there for 3 days no body contact me for update yet? More

by tuanbui0288
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jeannette Shalaby
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 19, 2024 -

Ourisman Ford of Manassas responded

Tuan, It’s disheartening to hear about these concerns. We want to discuss this further and see how we can assist you better. Please reach out at your convenience. Thank you, Jose Romero - Service Manager - (703) 368-3184

June 26, 2024

Was there for a recall. No upsale on anything which was nice. Would use them again. More

by robchap18
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Giovannie
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Jun 26, 2024 -

Ourisman Ford of Manassas responded

We really appreciate you taking the time to leave Ourisman Ford of Manassas this awesome review, thank you!

May 29, 2024

Always prompt, keep ypu informed during wait times, always helpful, even if I stop in for something little. More

by dcgirldebbie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex
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May 29, 2024 -

Ourisman Ford of Manassas responded

We appreciate your feedback! It's great to know our team at Ourisman Ford of Manassas keeps you informed and provides helpful service, no matter the request. Thanks for choosing us!

May 06, 2024

Have had great experience at this dealer along with with the service dept always had great service More

by paulgaravaglia49
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brett
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May 06, 2024 -

Ourisman Ford of Manassas responded

Paul, thank you for trusting the Ourisman Ford of Manassas team with your automotive needs! We appreciate your continued support and look forward to seeing you again next time!

April 24, 2024

Brett and the service team from Ourisman did an excellent job and got our vehicle back to us the same day. More

by pushkinsghost1980
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brett
Report | Print
Apr 24, 2024 -

Ourisman Ford of Manassas responded

We're glad to know Brett and the team were able to provide you with excellent service at Ourisman Ford of Manassas. Thanks for sharing your positive experience!

April 23, 2024

My opinion Ourisman servers is excellent. I love is my favorite dealer?Ok 👍🇺🇸 customer service the best More

by Wmontes90
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tamara
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Apr 23, 2024 -

Ourisman Ford of Manassas responded

We're delighted to be your favorite dealer and that you've found our service excellent at Ourisman Ford of Manassas. Thanks for the thumbs up, we appreciate it!

April 11, 2024

The service department has been convenient and friendly when getting routine service suggested by the manufacturer. More

by GoodSam
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Brett, Service Department
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Apr 23, 2024 -

Ourisman Ford of Manassas responded

Hi GoodSam! We're glad to know that you've found our service department at Ourisman Ford of Manassas convenient and friendly. We appreciate your feedback!

April 03, 2024

They had appointments quickly got my truck in early and was able to finish the service quickly and got me on my way in a very short period of time More

by Daveaglass44
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zain Shah
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Apr 03, 2024 -

Ourisman Ford of Manassas responded

We're glad to know that you had a swift and efficient service experience at Ourisman Ford of Manassas. We always aim for quick turnarounds so our customers can get back on the road as soon as possible. Thanks for sharing your feedback!

March 21, 2024

They were very helpful, called me with questions prior to service starting. Only downside was we had to call them to see if it was complete near the end of the day. More

by Ricklisa818
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Not sales…service. “Christian” was only name I got
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Mar 21, 2024 -

Ourisman Ford of Manassas responded

We appreciate your feedback and are glad to know our team at Ourisman Ford of Manassas was helpful. We'll work on improving communication about service completion times in the future. Thanks for bringing this to our attention!

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