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Battlefield Ford - Service Center

Manassas, VA

4.6
126 Reviews
Call Service Center (703) 594-4390

126 Reviews of Battlefield Ford - Service Center

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October 12, 2024

Service was excellent. Chris was super professional and efficient. Will definitely be going back. Areas are all very clean and comfortable More

by Mikealessi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris from Service
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Oct 14, 2024 -

Ourisman Ford of Manassas responded

We're delighted to hear that Chris provided excellent service and made your visit to Ourisman Ford of Manassas a pleasant one. Thank you for the kind words, and we look forward to welcoming you back!

October 03, 2024

Always clean and great services and staff is great to work with I will always be coming back More

by Roger Herring
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
William Andre
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carlos Moran
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 03, 2024 -

Ourisman Ford of Manassas responded

Roger, thank you for trusting the Ourisman Ford of Manassas team with your service needs! We're grateful for your loyal business and look forward to continuing to serve you in the future!

September 25, 2024

The work requested was done in a timely manner. I can only assume it was expedited as requested. I had no problems. More

by esfleming
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
A female employee took my request. A male employee completed the servicing by giving me the results. It was done in a timely manner.
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Sep 25, 2024 -

Ourisman Ford of Manassas responded

Thank you for sharing your experience! We're glad to hear that the work was completed promptly at Ourisman Ford of Manassas. We appreciate your feedback and look forward to serving you again in the future!

September 22, 2024

Took my car in for a recall and a slow tire leak appointment was at 9AM was back home by 12:30 PM. All work was completed to my satisfaction and fully updated on my Ford App the next day. Thank you More

by mjvw122
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris
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Sep 23, 2024 -

Ourisman Ford of Manassas responded

Thanks for sharing your experience! We're glad to hear that our team at Ourisman Ford of Manassas completed the work efficiently and to your satisfaction. Safe driving ahead!

August 30, 2024

I have bought 2 cars here and the sales and service have been great . They pick My car up and bring it back and I don't miss any work at all. More

by dmawyer1979
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Abraham Khokhar
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 03, 2024 -

Ourisman Ford of Manassas responded

dmawyer1979, we're delighted to hear that you've had such positive experiences with both our sales and service teams at Ourisman Ford of Manassas. Thanks for your continued trust in us!

August 27, 2024

Service writers are always very helpful, this last go round I came in for a leaking tire, and I also suspected the tires were dry rotting Brett Spencer helped me pick out a new set of tires to put on the More

by John Humphrey
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brett Spencer
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Aug 27, 2024 -

John Humphrey responded

Service writers are always very helpful, this last go round I came in for a leaking tire, and I also suspected the tires were dry rotting Brett Spencer helped me pick out a new set of tires to put on the car and they were very helpful and getting that done

Aug 27, 2024 -

Ourisman Ford of Manassas responded

John, thank you for sharing your experience - we're so glad Brett was able to assist you with your new set of tires! Take care and please don't hesitate to reach out if our Ourisman Ford of Manassas team can be of service again in the future!

August 05, 2024

The service department at this location is absolutely amazing. The team is always thorough and knowledgeable. The turnaround time is also amazing More

by spmcgraw33
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Clark
5.0
This rating includes all reviews, with more weight given to recent reviews.
Abraham Khokhar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Elijah Conner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tevion Morake
5.0
This rating includes all reviews, with more weight given to recent reviews.
Greg Wood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carlos Moran
5.0
This rating includes all reviews, with more weight given to recent reviews.
Julio Romano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Francisco Figueroa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Caden Broertjes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ronald Guzman
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 05, 2024 -

Ourisman Ford of Manassas responded

Thank you for the fantastic feedback! We're delighted to hear that our service department at Ourisman Ford of Manassas met your expectations. We appreciate your support and look forward to serving you again!

July 21, 2024

Very timely completion of service recall work , staff was competent and attentive,my first time there, would recommend to others More

by Carauction54
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don’t remember
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Jul 23, 2024 -

Ourisman Ford of Manassas responded

Thank you for choosing Ourisman Ford of Manassas! We're glad to hear our team provided timely and attentive service. We appreciate your recommendation!

July 19, 2024

I leave my 2017 Ford explorer there for 3 days no body contact me for update yet? More

by tuanbui0288
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jeannette Shalaby
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 19, 2024 -

Ourisman Ford of Manassas responded

Tuan, It’s disheartening to hear about these concerns. We want to discuss this further and see how we can assist you better. Please reach out at your convenience. Thank you, Jose Romero - Service Manager - (703) 368-3184

June 26, 2024

Was there for a recall. No upsale on anything which was nice. Would use them again. More

by robchap18
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Giovannie
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Jun 26, 2024 -

Ourisman Ford of Manassas responded

We really appreciate you taking the time to leave Ourisman Ford of Manassas this awesome review, thank you!

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