Battlefield Ford - Service Center

Outrageous Labor Costs with no details Gigantic rip off. I brought my car in with a coupon for a $40 oil change, with the works. When my car was picked up, the invoice was for over $1,000 m Gigantic rip off. I brought my car in with a coupon for a $40 oil change, with the works. When my car was picked up, the invoice was for over $1,000 more than that. Almost $800 was labor alone. The invoice had little or no details on why the labor costs were so outrageous (changing a battery?). This is definitely the last Ford I will ever purchase. Every time service is done at this location, other items are "found" in order to inflate the bill. You would think that I would have learned not to get service done here since this is not the first negative experience I had here. I wish I could give less than 1 star. More

Service is VERY expensive I had my F150 service’s here to fix a broken electric seat on the drivers side. I already knew what the issue was because I had something stuck under I had my F150 service’s here to fix a broken electric seat on the drivers side. I already knew what the issue was because I had something stuck under the seat when I moved the seat forward and it caused a few wires to get spliced. I told the service rep the issue and the technician looked at it. Well, when I got a quote for $1600 to replace it, I declined. Here is the worst part.... They charged me $134 to diagnose the problem!! Do NOT have your vehicle serviced here!! More

The worst customer service I have ever seen. I had a recall on my 2015 Escape and decided to take it to Battlefield Ford to have the recall and regular maintenance work completed. Purchased a new I had a recall on my 2015 Escape and decided to take it to Battlefield Ford to have the recall and regular maintenance work completed. Purchased a new Explorer from them a few years back and at that time, I would have given them five stars. I do not know what has happened to the dealership in the last few years, but I will never use their service department and based on that will not purchase a vehicle from them, Scheduled to drop the car off on the way to work early in the morning. Once I got there I could not find where the service drop off was. The address for the service department is listed but you have no way to know how to drop the vehicle off. Found out later it is in the back. No signage. No big deal. I left the vehicle at the Battlefield Quick Lane and called the service department later that morning. All good. I was told it would be ready by 4:00. I called back at 3:00 asking the status and they said it will be ready to go. Anyone who knows what Rt 28 is like in the afternoon knows that you avoid it if you have no reason to be on it. I added an additional 45 minutes to my one hour commute to pick up the vehicle. When I arrived they said the vehicle was not ready - waiting for the safety inspection - and I needed to come back the next day. This was after I was promised it would be ready twice earlier that day. I made the pilgrimage down 28 the next day to pick it up. Barely made it before closing. They had lost the coupon I had given them and would not honor that I had given it to them even though it was for only $10.00 off wiper blades. I ate it. I got the car and noticed on the way home that they had broken mt automatic seat positioning and lock when doing the recall on the door latches. I called the next day and told them of this and was told just to bring it back in. No apologies for having to take another couple of hours out of my day to do this. I dropped it off the next business day with a typed note that I would be by to pick it up at 3:30 that day. Called in the morning to confirm and they said no problem. Called back a little before 3:00 and was told they have not looked at it yet. They said they would have it later that afternoon. When I said I was promised 3:30 they just blew me off. I showed up a little before five and the person behind the desk literally pushed the paperwork and keys to me when I said I was here to pick up my vehicle. No apology for the extra time needed to fix their mistake nor even a have a good day. I asked for the Manager and was told they had gone home and he could not give me the service Managers full name nor did he know any of the Managers at Battlefield Ford. Bottom line is to stay away from this dealership. More

Rip Off. Needed a rear view mirror clued back on. Dave quoted the price of $140.00 . I've had a mirror clued back on 3 other times in 25 years. Twice free. and Needed a rear view mirror clued back on. Dave quoted the price of $140.00 . I've had a mirror clued back on 3 other times in 25 years. Twice free. and this last time $ 8.00 dollars. Same car. How could someone even say that with a straight face????? $140.00. Seriously ? Absolutely no trust here. Very disappointed !!!!! More

How Truck Buying Should Be! I was in the market for a 2016, F150, Regular Cab, FX4, V8, 3.73 Rear Axle, 301A Group. If you think this specific truck is easy to find, try finding I was in the market for a 2016, F150, Regular Cab, FX4, V8, 3.73 Rear Axle, 301A Group. If you think this specific truck is easy to find, try finding one. I had been to 5 Ford dealers in NVA and was told the same thing every time: "If you don't see it on our lot, then we can't help you." That was until I went to Battlefield Ford and met Cleo. She is the "go-to" person if you want expertise, great service, no pressure, and an excellent buying experience. She was very patient and spent a lot of time helping me find the exact truck I wanted. Once Cleo located the truck, she coordinated a seamless dealer exchange and I took delivery within 2 days. I've referred two friends to Cleo and their experience has been the same as mine. Now if I get the same level of service from the service department when it's time to service my truck, then I will truly know that I hit the jackpot. More

Great Experience I had my 20,000 mile inspection today, and I was VERY pleased with the patience and help I received when dropping off my vehicle. The service advisor, I had my 20,000 mile inspection today, and I was VERY pleased with the patience and help I received when dropping off my vehicle. The service advisor, Michael Brech, was a fantastic and patient representative. He made my experience 10 times easier, effective, and reassuring. I am happy about the physical service done on my car as well and feel confident that Ford did what they said they would do. Thank you Mr. Brech and thank you Ford. More

No resolution to my a/c issue then warranty runs out I took my 2010 Escape Hybrid in to Battlefield three times because the air conditioning is not working correctly. Also the front left tire makes a sq I took my 2010 Escape Hybrid in to Battlefield three times because the air conditioning is not working correctly. Also the front left tire makes a squeak sound when I turn left. After the third time I took it to Falls Church where they also did not fix either problem. Both claim they can find nothing wrong, but my car pool passengers know it doesn't work right, and my MPG which is normally at 36 in the summer is only at 33. Then I hit 100,000 miles and I am out of warranty. I will not be getting another Ford. Mark W. More

Excellent Experience! Had a great experience here! The customer service here is awesome! Megan was so friendly and great to work with! I will definitely be back for future Had a great experience here! The customer service here is awesome! Megan was so friendly and great to work with! I will definitely be back for future services! More

Excellent Customer Experience. Toby you Rock!! My inspection expired in October and I didn't have time to get it done, before I went on vacation at the end of the month. I got out of work early on My inspection expired in October and I didn't have time to get it done, before I went on vacation at the end of the month. I got out of work early on Monday November 3, 2014 in order to get my car inspected. Come to find out there wasn't an inspection technician there on Mondays. I panicked and went back to may car trying to figure out what on earth I was going to do. Not to mention there was a police officer parked a few yards from me and I didn't want to get a ticket for expired tags. I was so flustered and angry that I had to find another place to get an inspection and I know idea where to go, where I'm new to the area. Then the service manager, Toby Bragg, came out to my car and knocked on my window. I explained my dilemma and she told me to go to the Battlefield Ford Dealership, on Mathis Ave. She even called that location, to let them know I was on my way. I was able to get my inspection done less then 30 minutes and I went back to tell Toby that I was so glad she was able to help me out. I've been a customer at Battlefield Quicklanes for over 2 & 1/2 years and Toby has always been so helpful and pleasant to do business with. Keep up the phenomenal work Toby! More