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Ourisman Fairfax Toyota

Fairfax, VA

4.8
947 Reviews

10287 Fairfax Boulevard

Fairfax, VA

22030

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947 Reviews of Ourisman Fairfax Toyota

March 19, 2012

Since our first visit to Ourisman over a year ago, we have had excellent service, and once we met Debbie, we call her directly to schedule all of our service needs. Debbie is a great communicator who ex More

by jenashton
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Debbie Stack
March 19, 2012

I have been a customer at Ourisman Toyota of Fairfax for 30 years. I have always been extremely satisfied with their customer service and friendliness. I have two older Toyota Camrys and they are always o More

by sphillips2
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Debbie Stack
December 15, 2011

I purchased my Camry in 2001 and have been very happy with the automobile and the service. I've been bringing my car to them ever since and working with the same person. They are very professional and More

by crittersmom
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Maurice Allen
September 02, 2011

Took my 2010 sequoia in because of an issue with the electrical.outlets. My wife called at 5pm, we were given a 7pm appointment time. I was running late and called. Bobby, a service department employee More

by Yazen1965
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
2
August 01, 2011

The service technician made a mistake while replacing the new cabin filter and dropped debris into Pan of the cabin fan. The Advisor Pettaway tried to hide technician mistake returned the vehicle as fixed. W More

by Bargo
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
No
Employees Worked With
Brian Pettaway
Aug 02, 2011 -

Ourisman Fairfax Toyota responded

We are truly sorry that you had such a poor experience with our Service Department. Dealing with car maintenance issues is incredibly stressful, and feeling like the work was not done properly is even worse. At Ourisman, customer service is one of our top priorities, and we want to make this situation right with you. Please give our director of service and parts, Ken Gilbert, a call at 703-359-2955 to discuss the repairs and hopefully find a resolution.

More
July 18, 2011

We are new in town and needed to get our vehicle in for routine maintenance - a vehicle that has NEVER had a single problem. Low and behold, we were informed by Ourisman that in addition to the routine mai More

by tbbukowski
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Mike in Service
Jul 27, 2011 -

Ourisman Fairfax Toyota responded

First, we truly apologize that you had such a frustrating experience at our Service Center. Second, customer service is one of our top priorities. Please contact our director of services and parts, Ken Gilbert, at 703-359-2955. We want to make this situation right for you.

June 30, 2011

Did not have my car so they want to sell me another car for the same price, which I did not agree, older and more mileage and smaller in size and engine and even another brand. sorry no deal More

by AimanFAmin
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
2 sales people
August 27, 2010

Took my vehicle in for service in the evening. Got a call from the dealer that it was done and would be ready for pick up at 8 a.m. the next day. At 9 a.m., I was told that it was not done because it s More

by mwilds
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Jeff
June 01, 2010

I don't typically take the time to write a review about anything but I had a very positive experience tonight. My husband and I bought a new Toyota Sienna. We spent several days price shopping in the pap More

by kellyngu
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris Woods, Fahim Kakar
April 12, 2010

VERY VERY BAD customer service. Robert (don't know his last name) was very rude to me. I made an appointment for my car because they didn't put my undercarriage cover back on the last time I had an oil ch More

by alemap
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Robert