Ourisman Fairfax Toyota

Excellent & Professional! Thank you for a pleasant experience! I brought my daughter & son-in-law’s 2017 Highlander for its 10,000 mile service. I especially appreciated the Thank you for a pleasant experience! I brought my daughter & son-in-law’s 2017 Highlander for its 10,000 mile service. I especially appreciated the courtesy shuttle. More

Always a good experience The entire process - from drop off to pick up - is quick and seamless. The entire team is great to work with, and I won’t take my vehicle anywhere els The entire process - from drop off to pick up - is quick and seamless. The entire team is great to work with, and I won’t take my vehicle anywhere else. More

Great Service Dane was great, when my car had more challenges than expected, he made sure to keep me informed on the process and make sure that everything was 100% Dane was great, when my car had more challenges than expected, he made sure to keep me informed on the process and make sure that everything was 100% in the end. More

Outstanding!!! Five stars!!! Both employees Simon & Carroll I specifically mentioned for their outstanding customer service, efficiency,effectiveness, knowledge, pleasant personal Both employees Simon & Carroll I specifically mentioned for their outstanding customer service, efficiency,effectiveness, knowledge, pleasant personalities, and overall helpfulness. They should be immediately promoted, and given a bonus and a raise. Thanks for everything. It is because of employees like them that my spouse and I have purchased eight (8) Toyotas from your dealership in the past a 15 years!!! Also, kudos to Tyaye and C.L. Watkins,at the sales center. DrJMelvin-Martin,Esq. More

Enjoyable Everyone was straight full with us. Are car was ready when we arrived and the paint protection was added very rapidly. They were also very fun. Everyone was straight full with us. Are car was ready when we arrived and the paint protection was added very rapidly. They were also very fun. More

INTRODUCTION TO OURISMAN FAIRFAX TOYOTA I recently purchased a used 2008 Toyota RAV4 from CARMAX and it was time for the first service. I did not receive an inspection report or a maintenanc I recently purchased a used 2008 Toyota RAV4 from CARMAX and it was time for the first service. I did not receive an inspection report or a maintenance inspection that they performed on the car when they serviced it before the sale. I called Ourisman Service and was greeted by Mustafa Toghral who informed me that he did have the car history in the Toyota database. I brought the car in for service at 0900 and was greeted promptly and the car was taken in for their inspection. About 45 minutes after arrival in their comfortable waiting area Mustafa came in and took me to the maintenance technician servicing the car and showed me the recommended repairs and preventive maintenance actions needed. I authorized the repairs and service and was given a ride home. I was told the repairs would take additional time and I would get a call when it was ready. There was an error on my phone number so I called to learn the status. The car was ready and i came to pick it up. i was told that I could apply for a no interest credit card for six months that was approved on line. More

Good place to do business From my salesperson, Ghalib Ismael, to the three managers I met during my three visits, the general manager, and the financial managers, everyone cont From my salesperson, Ghalib Ismael, to the three managers I met during my three visits, the general manager, and the financial managers, everyone contributed to my very positive experience as a car buyer. The car I bought is my first Toyota, and I can only hope that the people I will meet when I bring my car in for service will be of the same caliber as the ones I met in the sales department. More

Outstanding service center Very customer-oriented. They don't treat you like a number or like an idiot who knows nothing about his own vehicle, as I've unfortunately had the ex Very customer-oriented. They don't treat you like a number or like an idiot who knows nothing about his own vehicle, as I've unfortunately had the experience of before at other dealerships. Service is top-notch, pricing is on-par with dealership service, and communication is excellent. I gladly will return for service on all our Toyotas and would recommend to anyone else. My only wish is that this dealership offered a loaner service for vehicle service extending past 5 days or a week. I recommend Mustafa as a service rep--he's excellent and will make sure you are happy with how it works out. More

Painless and Fast I visited Ourisman for the 20K maintenance on my RAV4. From the greeting to the checkout, the entire experience was easy and the staff courteous and p I visited Ourisman for the 20K maintenance on my RAV4. From the greeting to the checkout, the entire experience was easy and the staff courteous and professional. More

Very quick and efficient, more than I expected. I needed the service to be finished by a certain time and it was done well before my requested time. Service technician was friendly and professional I needed the service to be finished by a certain time and it was done well before my requested time. Service technician was friendly and professional. More