Ourisman Fairfax Toyota

INTRODUCTION TO OURISMAN FAIRFAX TOYOTA I recently purchased a used 2008 Toyota RAV4 from CARMAX and it was time for the first service. I did not receive an inspection report or a maintenanc I recently purchased a used 2008 Toyota RAV4 from CARMAX and it was time for the first service. I did not receive an inspection report or a maintenance inspection that they performed on the car when they serviced it before the sale. I called Ourisman Service and was greeted by Mustafa Toghral who informed me that he did have the car history in the Toyota database. I brought the car in for service at 0900 and was greeted promptly and the car was taken in for their inspection. About 45 minutes after arrival in their comfortable waiting area Mustafa came in and took me to the maintenance technician servicing the car and showed me the recommended repairs and preventive maintenance actions needed. I authorized the repairs and service and was given a ride home. I was told the repairs would take additional time and I would get a call when it was ready. There was an error on my phone number so I called to learn the status. The car was ready and i came to pick it up. i was told that I could apply for a no interest credit card for six months that was approved on line. More

Good place to do business From my salesperson, Ghalib Ismael, to the three managers I met during my three visits, the general manager, and the financial managers, everyone cont From my salesperson, Ghalib Ismael, to the three managers I met during my three visits, the general manager, and the financial managers, everyone contributed to my very positive experience as a car buyer. The car I bought is my first Toyota, and I can only hope that the people I will meet when I bring my car in for service will be of the same caliber as the ones I met in the sales department. More

Outstanding service center Very customer-oriented. They don't treat you like a number or like an idiot who knows nothing about his own vehicle, as I've unfortunately had the ex Very customer-oriented. They don't treat you like a number or like an idiot who knows nothing about his own vehicle, as I've unfortunately had the experience of before at other dealerships. Service is top-notch, pricing is on-par with dealership service, and communication is excellent. I gladly will return for service on all our Toyotas and would recommend to anyone else. My only wish is that this dealership offered a loaner service for vehicle service extending past 5 days or a week. I recommend Mustafa as a service rep--he's excellent and will make sure you are happy with how it works out. More

Painless and Fast I visited Ourisman for the 20K maintenance on my RAV4. From the greeting to the checkout, the entire experience was easy and the staff courteous and p I visited Ourisman for the 20K maintenance on my RAV4. From the greeting to the checkout, the entire experience was easy and the staff courteous and professional. More

Very quick and efficient, more than I expected. I needed the service to be finished by a certain time and it was done well before my requested time. Service technician was friendly and professional I needed the service to be finished by a certain time and it was done well before my requested time. Service technician was friendly and professional. More

45,000 Service Simon didn't try to sell me something I didn't need. They finished sooner than the estimate. Great doughnuts and cofee/hot chocolate/tea. Simon didn't try to sell me something I didn't need. They finished sooner than the estimate. Great doughnuts and cofee/hot chocolate/tea. More

Had the right car. Bargaining was reasonable. Everyone is pleasant and helpful. Waiting area is very nice and wait times were reasonable. We've bought 2 other cars at Fairfax Toyota. Both cars Everyone is pleasant and helpful. Waiting area is very nice and wait times were reasonable. We've bought 2 other cars at Fairfax Toyota. Both cars have been great. More

Questions answered, required services done Auto dealers are competitive, and are judged mostly by their service quality and helpful attitude. Those are the reasons I keep going back to Ourisma Auto dealers are competitive, and are judged mostly by their service quality and helpful attitude. Those are the reasons I keep going back to Ourisman Fairfax Toyota. More

130,000 mile service and frame check I went into Ourisman for my 130,000 mile service on my 2006 Toyota Tacoma. During the service and Toyota's very thorough safety inspection, Trevor, I went into Ourisman for my 130,000 mile service on my 2006 Toyota Tacoma. During the service and Toyota's very thorough safety inspection, Trevor, their very capable Technician noticed unsatisfactory frame rust while performing a frame recall inspection and informed me that the frame would have to be replaced. They escorted me to the shop and showed me the rust damage. I am very thankful that Toyota is doing this recall, and that Trevor and Service Manager Michael provide such thorough and efficient work. The really great news is that Toyota will be performing this work on a service recall. Thank you Trevor, Michael and Toyota for your proactive attention to detail. Sincerely, Bill S. More

Brilliant service as always. Maurice Allan and his service guys and gals have kept our many Toyota vehicles over the last 20 years running like clockwork. Great gob and very frien Maurice Allan and his service guys and gals have kept our many Toyota vehicles over the last 20 years running like clockwork. Great gob and very friendly. More