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Ourisman Chrysler Dodge Jeep RAM
Clarksville, MD
1,093 Reviews
At Ourisman Chrysler Dodge Jeep Ram of Clarksville we're driving Maryland, DC and Virginia home with our amazing specials, great service and huge inventory. We serve the entire DMV with new Chrysler Dodge Jeep Ram sales, Certified Used Chrysler Dodge Jeep Ram and Used Car Sales. We recommend you come to our Clarksville Chrysler Dodge Jeep Ram Dealership today to save money on a new or used car.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday 12:00 PM - 5:00 PM
Service
Monday 6:00 AM - 7:00 PM
Tuesday 6:00 AM - 7:00 PM
Wednesday 6:00 AM - 7:00 PM
Thursday 6:00 AM - 7:00 PM
Friday 6:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 6:00 AM - 7:00 PM
Tuesday 6:00 AM - 7:00 PM
Wednesday 6:00 AM - 7:00 PM
Thursday 6:00 AM - 7:00 PM
Friday 6:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
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Showing 1,093 reviews
December 19, 2024
Let me start by saying that the ONLY reason I did not purchase from this dealership is because of my horrific customer service experience. Experienced racial profiling, deceptive business practices, a purchase from this dealership is because of my horrific customer service experience. Experienced racial profiling, deceptive business practices, and a lack of professionalism. Before arriving, I asked the salesman for information about the car and was constantly met with questions about financing prior to even being shown the car. I asked the salesman for a video/pictures of the car and was sent a weird selfie video that again addressed financing and showed less than 2 seconds of the exterior of the car. Upon arrival, I was not greeted with the enthusiasm of a car salesman, but given a lackluster hello and pushed off to a rookie salesman (TAYO). The salesman persisted to ask me questions about financing/credit reports before a test drive and proceeded to wrongfully assume that I would need a co-signer or that my friend (who drove me to the dealership) would be someone on the financing request with me. During the test drive, the salesman did a less than average job of describing any of the features that matter; but did notify me of the benefits of the sunroof being that I could smoke marijuana with a cool view and notified me of the ways weed could be enjoyed in the vehicle (I don't smoke). After the test drive: We discussed pricing that was almost $4k above listed price (listed at $24k and by the time we got to pricing the cost was just north of $27.5k). Then, after about 2 days of negotiations, the manager sends me a proposal for $26k. I agree to the price and proceed with retrieving down payment money. The manager said they won't honor the price agreed upon ($26k) without financing through their dealership!!!! That was not listed on their proposal or agreed upon on my end. It is a slimey move by management and an aggressive form of deception by a dealer that lacks integrity for their work. Manager Jason Kerr is rude, unprofessional, and deserves to be addressed (UHC) for his pompous attitude and pretentious demeanor that oozes out in his work and how he deals with customers. More
by KJ
November 07, 2024
This is the second vehicle I have bought from Ourisman Chrysler. They are very responsive and the GM, who sold me my last car 8 years ago, remembered me and made sure I was well taken care of. The sales Chrysler. They are very responsive and the GM, who sold me my last car 8 years ago, remembered me and made sure I was well taken care of. The salesman, Vincenzo, worked tirelessly to find exactly what I wanted. More
by marthvader
Employees Worked With
Other Employees :
Vincenzo Magaldi, Bruce ? in finance …both 5 stars
October 31, 2024
Very professional and delivered when promised. Great experience! I will highly recommend if someone asks me Great experience! I will highly recommend if someone asks me More
by Kevinpwynne
Employees Worked With
October 26, 2024
Erick and T’Andra were wonderful! ! I had the most professional experience! Everything was exactly like promised. I LOVE my new car and will visit them again ! I had the most professional experience! Everything was exactly like promised. I LOVE my new car and will visit them again More
by Kywilliams1964
Employees Worked With
T’Andra Mackall and Erick Douglass
October 23, 2024
Interactions with Tim were really easy for buying a new car. He had to looked around for the particular car and extras we wanted and made me feel comfortable and confident that he would find the car I want car. He had to looked around for the particular car and extras we wanted and made me feel comfortable and confident that he would find the car I wanted. He was always upfront with me and I appreciated that. Bottom line is the transaction over many days was pleasant and I got the car I wanted. More
by wjohagan
Employees Worked With
October 21, 2024
Megan provided outstanding service! She was very professional and nice! She also made sure to make me aware of all of the options I had to service my vehicle. She took care of all off m She was very professional and nice! She also made sure to make me aware of all of the options I had to service my vehicle. She took care of all off my concerns! She was very communicative and made sure that I was informed throughout the process and afterwards! I will definitely make sure to visit again and I will surely ask for Megan to be my service representative! More
by rcee28
Employees Worked With
Megan Scott
October 21, 2024
Needed some extended warranty work and a new Jeep dealer since Service Manager brother-in-law had retired. Part needed to be ordered, but came in quickly and Steve Ritter helped get the repair done while w since Service Manager brother-in-law had retired. Part needed to be ordered, but came in quickly and Steve Ritter helped get the repair done while we were out of town. Happy with the experience. Minor complaints: 1) No loaner vehicles available (and only to buyers from them), and 2) after driving home, found they’d caused a reset of the dashboard settings (possibly factory defaults?), and it was difficult getting back to our displays (mileage, MPG, etc.). To my wife, that was as bad as after an oil change finding the provider had not reset the Oil Change warnings. More
by Rocketman
Employees Worked With
October 03, 2024
Bought a new jeep wrangler rubicon the purchase experience was excellent, they were able to find the exact one that we wanted and I would highly recommend these guys. experience was excellent, they were able to find the exact one that we wanted and I would highly recommend these guys. More
by RobWalker83
Employees Worked With
Tim Brickner sales 5 stars
