Ourisman Chrysler Jeep Dodge Of Alexandria

Very Satisfied. The show room was very nice. We were greeted with a smile and by a sales person who really seemed to know his stuff. The buying process was relatively The show room was very nice. We were greeted with a smile and by a sales person who really seemed to know his stuff. The buying process was relatively painless. The finance team worked with us to find the lender that worked best for us and showed us all of the options for service contracts, gap insurance etc. Overall I would buy from them again. More

Engine light came on ignition coil bad I had a wonderful gentleman assist me, his name was Willy. From the very start he was very respectful and professional and he went above and beyond to I had a wonderful gentleman assist me, his name was Willy. From the very start he was very respectful and professional and he went above and beyond to help me. I called my extended warranty and they would not authorize a rental car until vehicle was diagnosed, Willy said he would be able to get it looked at tomorrow, but when I told him what insurance company said he immediately talked with one of his mechanics and as soon as was off of lunch he looked at my car! I was stuck waiting for answer in order to get a rental car, so Willy found out couple hours later and called me at rental office. He said what the problem was and that he would fix it that day! I just waited and left same day with my car! That was AWESOME! He took care of me and I am new to Virginia and I will always go back to Willy because he knows what customer service means in this day and age not much customer service left. So I had to pay out of pocket for some of the things wrong with car, but Willy made it as painless as possible. When do you go to dealer and pay out of pocket and smile about it. See Willy and you will know what I mean! Thank you so much Willy! More

Bad service in the body shop Dropped my car off for repairs and my car does not drive the same! I keep getting told someone will call be back but after a week and a half I have no Dropped my car off for repairs and my car does not drive the same! I keep getting told someone will call be back but after a week and a half I have not gotten a response yet! More

Transmission issue and Recall I brought my Jeep Cherokee in to this dealership, I was attended by Lynn, she was very professional, straightforward and caring. I left my vehicle the I brought my Jeep Cherokee in to this dealership, I was attended by Lynn, she was very professional, straightforward and caring. I left my vehicle there for a few days and when I was called back I was happy to receive my vehicle in very good condition, problem fixed and thankfully my price was reduced. I was very happy to receive the vehicle in that condition and to be treated well. More

I'm good with them. I've been going here for the past four years for standard services. They have been sufficient in major repairs, especially those covered under warrant I've been going here for the past four years for standard services. They have been sufficient in major repairs, especially those covered under warranty. The buyer experience was outstanding as well. In an out in about 90 minutes (very rare for a car dealership although it helps to know what you already wanted too). More

Just awful business service members don’t know cars After repeatedly takin my 2014 Jeep Cherokee through service it repeatedly came out needing more work. Service team inexperienced and they damaged my After repeatedly takin my 2014 Jeep Cherokee through service it repeatedly came out needing more work. Service team inexperienced and they damaged my vehicle and tried to cover it up. If you want a proper diagnosis you must go elsewhere. After eeqeatedly bring it in for diagnosis they finally give me an answer once the car is basically totaled. I plan on filing a small claim because the service is definitely corrupt and they don’t know cars. If you can make an appointment same day you would think it’s convenient but it’s because the service is so subpar they can get you car back with very lazy diagnosis. I have paperwork to show the service center is unknowledgeable and like to damage customers cars, try to cover it up and charge you an arm and a leg to fix it. I plan on filing a small claim because I’m sure they are doing this to others people. More

SERVICE NOT WHAT I NEEDED Diagnosis needed. Was not provided extensive recommendation for parts needed. Engine mounts broken, but which ones? Less than 50,000 miles- why not Diagnosis needed. Was not provided extensive recommendation for parts needed. Engine mounts broken, but which ones? Less than 50,000 miles- why not covered? Radio station changed (WHY). More

Good buyer experience This was an easy purchase. Martin made it easy for us to choose the right truck. As usual the wait to get to sign the paperwork always seems to take This was an easy purchase. Martin made it easy for us to choose the right truck. As usual the wait to get to sign the paperwork always seems to take too long. Once we got to the back Ibrahim was fantastic he worked out the best deal he could get for me. This was a good purchasing experience. More

Regular Service Tim was very responsive and professional. Work was completed on time and as explained. They were able to fit me in on the same day I called. Good job Tim was very responsive and professional. Work was completed on time and as explained. They were able to fit me in on the same day I called. Good job More

Trade in Great, smooth experience trading in a 2015 Dodge Dart with a 2019 Jeep Compass, thanks to Mr. Mohammad Kohistani. I greatly appreciate your help and k Great, smooth experience trading in a 2015 Dodge Dart with a 2019 Jeep Compass, thanks to Mr. Mohammad Kohistani. I greatly appreciate your help and kindness! More