Ourisman Chrysler Jeep Dodge Of Alexandria

Go elsewhere The dealership was under staffed, I was ridiculously rushed by the salesman who showed me next to nothing on the vehicle. He was borderline disrespec The dealership was under staffed, I was ridiculously rushed by the salesman who showed me next to nothing on the vehicle. He was borderline disrespectful and wasted my time negotiating a price. Then I had to wait about an hour before being able to close the deal with the finance guy. I would not recommend this dealership to anybody. More

Satisfied Amr was patient as we selected the right vehicle and went back and forth with management on the price. I would work with him again. Amr was patient as we selected the right vehicle and went back and forth with management on the price. I would work with him again. More

Wheels and tires Purchased wheels and tires from Jose in parts and had Rafael in service mount and balance the tires. They took care of everything as quick as you coul Purchased wheels and tires from Jose in parts and had Rafael in service mount and balance the tires. They took care of everything as quick as you could ask for, great job guys! More

Shoe sales men Reps ALWAYS suggest something other than you came for. They are like shoe sales men! Bring out everything your size and hope you will take an addition Reps ALWAYS suggest something other than you came for. They are like shoe sales men! Bring out everything your size and hope you will take an additional pair! I was at Ourisman Bowie two weeks prior - they suggested I WATCH my front brake pads. I couldn't get an appointment with Bowie location - so tried Alexandria location for the suggested work. Rep came back saying I needed rotors resurfaced, blah, blah blah! I just had enitre brake work done less than year ago! Shoe sales men!! More

Run! Find a different dealership The service department is lacking any level of professionalism or knowledge. Even after dealing with “management” I was more frustrated than initially The service department is lacking any level of professionalism or knowledge. Even after dealing with “management” I was more frustrated than initially. Take your business elsewhere. More

A Dishonor to the Jeep Brand The second time attempting a Jeep repair at this location proved to be just as much of a mistake and waste of both money and time as the first. Both o The second time attempting a Jeep repair at this location proved to be just as much of a mistake and waste of both money and time as the first. Both of my experiences at Ourisman Chrysler Jeep Dodge Ram of Alexandria were start-to-finish disasters marked by service advisers and administrative personnel who displayed lack of product knowledge, poor communication, rude conduct, and, worst of all, complete apathy. I first visited for an extremely basic repair that required little more than ordering and affixing a few cheap foreign plastic parts that had fallen off of the original Wrangler soft top. However, even this minor issue ultimately required me to return to the service center multiple times because no apparent repair was actually performed on the vehicle the first time. To be clear, the service adviser notified me to return to the service center to retrieve the car even though no work had been performed. The process of repeatedly returning to the dealership was costly, time consuming, and frustrating. The service adviser's lack of communication and clarity about repair time expectations worsened an already lamentable experience. The most recent visit involved only a quick examination of the vehicle to determine the source of a heavy exhaust fume odor. Perhaps the worst aspect of this visit was the service adviser's intentional neglect to make explicitly clear in our conversation that the service center would charge me $174 regardless of whether the Jeep required repair. Had this policy been explicitly stated, I would never have agreed to let the dealership service center rip me off in place of a local auto shop offering the same evaluation faster and for free. In fact, the evaluation I received from a local auto repair location in Arlington yielded almost identical results in ten percent of the time, only it did not cost me, and the employees provided highly detailed descriptions of their methods and findings. Additionally, the Ourisman service representative Rafael Ramirez attempted to charge full retail price for the replacement radiator for a grand total of over $1500 with installation. A local auto repair service representative was able to find the same price for a factory price of approximately $300 for a total of only $600 with installation. Both the Ourisman cashier and service center leader expressed nothing more than apathetic and evasive replies when presented with questions about the service and charges. To the Ourisman staff: You are a world-class disappointment, and your dismal rating serves as only a glimpse into your devious personalities and damage to the Jeep brand. Jeep leadership would be so disheartened if they witnessed your operation. I wish you only the worst throughout the duration of your exorbitantly priced yet extremely valueless operation. More

Great experience and excellent service they treated us with professionalism and they were very friendly I love my car and don’t think I will driver something else an and excellent service they treated us with professionalism and they were very friendly I love my car and don’t think I will driver something else any time soon More

We had a great experience buying a car Our sale representative Samer was very attentive and got me a car from another location the next day. My car has light interior and exterior just as I Our sale representative Samer was very attentive and got me a car from another location the next day. My car has light interior and exterior just as I requested, so I’m very happy and satisfied. Summer made our experience easy and I did not feel any pressure from him to buy something that I do not exactly like (like other sales man would do). He really took his time and leasten to my needs and did his research. Very friendly and pleasant experience More

I love my Jeep Compass! We were able to receive the best price and exactly what we needed for our new Jeep Compass sport. Thank you for making this a seamless experience and We were able to receive the best price and exactly what we needed for our new Jeep Compass sport. Thank you for making this a seamless experience and exhibiting top notch customer service! More

Great experience at Ourisman Service Center Rafa is the best service advisor you guys have! He’s always so personable and welcoming! The service he provided was so fast and on point! Rafa is the best service advisor you guys have! He’s always so personable and welcoming! The service he provided was so fast and on point! More