Ourisman Chrysler Jeep Dodge Of Alexandria

Grand Cherokee Purchase I worked with Robert J recently before purchasing Jeep Grand Cherokee. He was very informative, friendly, and extremely patient as I changed my mind I worked with Robert J recently before purchasing Jeep Grand Cherokee. He was very informative, friendly, and extremely patient as I changed my mind several times. At no point did I ever feel pressured or like I was making a decision out of haste. The woman that assisted with the paperwork side of the transaction was also very kind, informative and helpful. I would recommend this dealership and Robert J specifically to anyone I know looking to make a purchase. More

Unhappy Called and talk to a representative on a recall on my Dodge 2009 Journey. The representative stated they had the parts she set up my appointment got t Called and talk to a representative on a recall on my Dodge 2009 Journey. The representative stated they had the parts she set up my appointment got to orsmond set there for 2 hours just to find out that they did not have the parts and now I have to go back. The service guy that helped me was very helpful very understanding I was misinformed that if the job was more than 2 hours that I would get a loaner service gentleman told me that they don't do loners I can rent a car Very unhappy More

Good servixe Except the fact that the shop is quite expensive which is why it lost a point, the series ice was great. I came for a quick oil change and steering fl Except the fact that the shop is quite expensive which is why it lost a point, the series ice was great. I came for a quick oil change and steering fluid add, but I ended up with a diagnostic fee for power steering pump issue. Which is fine. But they try to have me change the whole part when I know the pump is fine. Even if it needs replacing, the price for the part and labor came out to be almost 3k. I know I have a mopar car and if I go directly through mopar parts, I can get the part for 75% less. I checked. So I dont know why this place is extra expensive, which might make me go else where. But I love their service and their product. More

First Time Buyer My experience will already be unforgettable as this was my first time buying a car, but Samer and Gary both were very knowledgeable, considerate, pati My experience will already be unforgettable as this was my first time buying a car, but Samer and Gary both were very knowledgeable, considerate, patient and helpful from beginning to end. I’m very indecisive, but there was no pressure during my multiple trips to the dealership to view their inventory and ensure that I was making the right decision for me. By going to Ourisman Chrysler Jeep Dodge of Alexandria, I met great people that didn’t just help me purchase a great vehicle, but also expressed their care with their available services to take care of it moving forward! It feels great to be in good hands, and I can’t wait to see them again! Thank you guys so much! JJ More

Great Service Great experience with the service team from Ourisman Chrysler Jeep Dodge Of Alexandria, Thank you so much, I will come back for the next service Great experience with the service team from Ourisman Chrysler Jeep Dodge Of Alexandria, Thank you so much, I will come back for the next service More

bought jl unlimited rubicon great salesperson and gm (Mohammed and Gary). concluded trade-in and sale of new vehicle in approx. 2 hours. worked hard to accommodate busy schedul great salesperson and gm (Mohammed and Gary). concluded trade-in and sale of new vehicle in approx. 2 hours. worked hard to accommodate busy schedule. More

It was good Our experience was great, they were very helpful and nice. We are happy with our purchase. Thank you to our sales person Thank you so much Res Our experience was great, they were very helpful and nice. We are happy with our purchase. Thank you to our sales person Thank you so much Respectfully, KM More

Outstanding Customer Experience Andy and his team provided an outstanding customer experience with an immediate follow up on my inquiry to build a new Jeep. We had the pricing and or Andy and his team provided an outstanding customer experience with an immediate follow up on my inquiry to build a new Jeep. We had the pricing and order in place within an hour. Andy made weekly calls to inform me on the build process and the delivery. My Jeep was delivered in record time! More

Battery issue solved. Service time quite reasonable. Professional and well done on this visit. Battery replaced on Subaru that was purchased used at end of May (of course, one could wonder why battery ha Professional and well done on this visit. Battery replaced on Subaru that was purchased used at end of May (of course, one could wonder why battery had to be replaced...what was condition of the battery when I purchased the car?) More

Very helpful. I came in for an oil change. I have a 2017 Dodge Ram truck, 2016 Jeep Cherokee Trailhawk, and my newest -2018 Cherokee Latitude. We have always rece I came in for an oil change. I have a 2017 Dodge Ram truck, 2016 Jeep Cherokee Trailhawk, and my newest -2018 Cherokee Latitude. We have always received free oil changes. The truck was given two oil changes, and my Trailhawk was given four oil changes. So, with the newest Jeep, I assumed that I would also receive a free oil change. The young lady at the service desk, I'm sorry but I cannot remember her name. She asked me if I had a coupon, and I said no. I explained that it is a new vehicle, and that I've always received at least the first oil change "free". She said no worries, she would take care of it. When my vehicle was ready, the gentleman explained that they no longer give "free" oil changes. I explained to him, what I explained to the young lady at the service desk. He said that he would check this out, and get back with me. He then returned to say that everything is set. "No charge". I was happy to hear that, but in the future, I think your customers should be given this info upon purchasing a new vehicle. Or possibly something sent in the mail to new vehicle purchased customers. Especially, for those like myself, who have purchased several new vehicles with your dealership. Overall, we love the dealership, and service department. This is why we keep coming back. Thank you. More