Ourisman Chrysler Jeep Dodge Of Alexandria

Very good first time car buying experience. Was not intending to buy right away but loved the grand Cherokee and how Amr showed my every part of the vehicle first time car buying experience. Was not intending to buy right away but loved the grand Cherokee and how Amr showed my every part of the vehicle More

Great service no pressure Friendly service, didn’t feel pressured. Second vehicle I’ve bought here. Omar and Muna were fantastic. Highly recommend visiting and seeing what they Friendly service, didn’t feel pressured. Second vehicle I’ve bought here. Omar and Muna were fantastic. Highly recommend visiting and seeing what they have. More

Helpful Took their time and took all my concerns into consideration. Showed me all the options available to me with my budget and needs in mind. Took their time and took all my concerns into consideration. Showed me all the options available to me with my budget and needs in mind. More

Exceptional We just stopped by on our way to lunch and were surprised to see that the sales team was very good and had exactly what we saw online. Price was more We just stopped by on our way to lunch and were surprised to see that the sales team was very good and had exactly what we saw online. Price was more than right. We will purchase our next vehicle from Ourisman. Definitely going to recommend this dealership to my friends and people looking for a new vehicle. More

Very easy Found the car I wanted and am happy with my experience overall. Purchased a brand new Jeep Compass at a very competitive price. Can’t express how happ Found the car I wanted and am happy with my experience overall. Purchased a brand new Jeep Compass at a very competitive price. Can’t express how happy i am with it. More

You can’t talk to anyone on the phone No one picks up - you will spend all day trying to talk to someone -kept calling and calling -our on hold - no one picks up-leave voicemails- no one c No one picks up - you will spend all day trying to talk to someone -kept calling and calling -our on hold - no one picks up-leave voicemails- no one calls back - More

Parts after airbags were replaced was not put back correctly First, I was assisted by Howard White who said my car battery was not good.that's why my car was not turning over, so I purchase a 5yr battery $495.00 First, I was assisted by Howard White who said my car battery was not good.that's why my car was not turning over, so I purchase a 5yr battery $495.00. Mr. White was polite. My airbags (4) were replaced but my controls for my windows was logded down in the slot, then my gear parking panel is not secure and then on the drivers side there is a tearing on my seat that was there before. I called and spoke with Mr. White and voiced my concerns about my car and the way I received it back and he said that to come in it's something that can be popped back in. I have to take time off again from work to get the items mentioned above corrected, To me this is unacceptable. Customer service rep was really pleasant. I also thought that something was wrong with ABS system and was told that my sensors was bad, and needed to have them replaced. Good catch. More

Used Minivan Purchase We traded out 2014 T&C w/96k mi. for a 2017 Pacifica w/16k mi. Nice newer ride at a very fair net price. Mr. Diallo was Salesman and was very profes We traded out 2014 T&C w/96k mi. for a 2017 Pacifica w/16k mi. Nice newer ride at a very fair net price. Mr. Diallo was Salesman and was very professional and knowledgeable. Also Discovered a minor problem with undercarriage a few days later and Ourisman replaced part on the spot without charge. More

Accident Repairs The repairs on my Chevy Tahoe were completed in 2 weeks time. The drop off and pick up was quick and easy. After repairs were done, there was a slight The repairs on my Chevy Tahoe were completed in 2 weeks time. The drop off and pick up was quick and easy. After repairs were done, there was a slight adjustment that needed to be done on the door and they fixed it within 5 minutes. I liked that the GEICO Auto Repair Xpress was on site and made the claims process super easy. Highly recommend. More

Dead Battery No appointment. Had dead battery in the AM so had it towed to Ourisman Dodge. Called ahead so got appointment. Inspected car (diagnostics) and repl No appointment. Had dead battery in the AM so had it towed to Ourisman Dodge. Called ahead so got appointment. Inspected car (diagnostics) and replaced battery with new one all in one day. Service complete. More