Ourisman Chrysler Jeep Dodge Of Alexandria

Bought a used car for my kids here, very straightforward and low key. Got exactly what I was looking for, and didn't spend half of my day doing so. Highly recommend this dealership. and low key. Got exactly what I was looking for, and didn't spend half of my day doing so. Highly recommend this dealership. More

Perfect job on repairs to my Jeep. Bryan Robinson was extremely help keeping me informed of my options and progress...personable and friendly. He did a better job of keeping me in the loop than my own i extremely help keeping me informed of my options and progress...personable and friendly. He did a better job of keeping me in the loop than my own insurance company. They are my dealer of choice now and in the future More

As much as I dislike having to go to any dealership for anything, this last trip was the worst. So I took my Jeep into the Ourisman CJD of Alexandria for service. First off, they do not offer a loaner car anything, this last trip was the worst. So I took my Jeep into the Ourisman CJD of Alexandria for service. First off, they do not offer a loaner car or have rental car services. They do have a courtesy ride service, but only within what I'm guessing is a 5 mile radius as it cost me $30.00 one way, 6.2 miles to get home and the same to return once my car was ready. Then, the service technician said that they would conduct a courtesy inspection which would include fluid check and top off and tire pressure check and inflate if needed. Neither of which happened as all 4 tires displayed a different psi for each tire and fluids were not stopped off. After watching my car sit in the service exit line for 15+ minutes, I finally asked a guy if it was ready to which he replied "yup, it's been ready". As far the worked performed, from what I could see it appears they simply spliced the wires and taped them back together with electrical tape, not installed new wiring harness and connector as I was initially told they would. I am greatly disappointed and upset with them as should Chrysler, Jeep and Dodge should be for having their name associated with this dealership and their lack of quality service! More

Sales is great. Service Department is mortifying. In 2018 I attempted to use the service department when I purchased my Renegade. I transferred to Tysons. I just purchased a 2021 Cherokee in December. Trying I attempted to use the service department when I purchased my Renegade. I transferred to Tysons. I just purchased a 2021 Cherokee in December. Trying it again and again the service department sucks. More

I just recently purchased a 2020 Jeep Renegade High Altitude from here on 11/19/20 after coming across it on cars.com. I submitted the trade-in form and Ms. Algeda was quick (under 5 minutes) with rea Altitude from here on 11/19/20 after coming across it on cars.com. I submitted the trade-in form and Ms. Algeda was quick (under 5 minutes) with reaching out to me about it. I made an appointment to come in the same evening around 6:30. From there, I was set up with Jada who facilitated my test drive of the Jeep I wanted and went over all the features. She was the highlight of my first "brand new" car buying experience as she was very friendly, personable, and did not come off as the stereotypical car salesman attempting to pressure you into something or get over on you. As a social worker, I value rapport building; it truly goes a long way. I traded in my car and was financed through my own credit union (NFCU), without issue. She has even reached out afterwards to ask if I had any questions or concerns. The only reason I won't give 5 stars is because I did feel like I was a bit pressured to get their extended warranty packages (Not by Jada). The gentleman just began explaining to me what the warranties were and how much they cost... I had to ask, specifically, 2-3 times if this was "mandatory" before I got a straight answer that it was not, but was something recommended. To me, that is stereotypical car salesman fast talk and behavior; it definitely felt like a finesse, and I didn't really like that. Overall, my experience was positive. I'm glad I did not pay for the extended warranty as I've read bad reviews about the service and work quality of the repair shop there. I'd buy there again. I recommend that you ask for Jada! More

Terrible service! Returned my Jeep with parts removed. Would not accept their own oil change coupon. Cheats and liars! Even offered me a refund then refused to give it to me. Would not accept their own oil change coupon. Cheats and liars! Even offered me a refund then refused to give it to me. More

It has been over a month and Ourisman hasn’t paid off my trade-in. I am very unsatisfied. I purchased a 2020 wrangler. I was told my trade would be paid off in approx 15 days. It has been almost a month and trade-in. I am very unsatisfied. I purchased a 2020 wrangler. I was told my trade would be paid off in approx 15 days. It has been almost a month and the trade-in has not been paid off. It is very unsettling when you have to continue paying a loan on a car you no longer own. I have had a very bad experience. More