Ourisman Chrysler Jeep Dodge Of Alexandria
Alexandria, VA
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Emissions leak was fixed in February with engine light coming on. Engine light came on again and was serviced. The engine light has since come on again and I will ha was fixed in February with engine light coming on. Engine light came on again and was serviced. The engine light has since come on again and I will have to return for a third time. More
Poor customer service This was the poorest excuse of customer service I have ever seen. To hang up the phone on a customer is not acceptable. I wouldn’t recommend this deal This was the poorest excuse of customer service I have ever seen. To hang up the phone on a customer is not acceptable. I wouldn’t recommend this dealership to anyone. More
I always bring my car to Dodge Everyone I've dealt with, have been outstanding. They look out for all the time. Even when I come in acting a fool :) Thank you to all the workers, fr Everyone I've dealt with, have been outstanding. They look out for all the time. Even when I come in acting a fool :) Thank you to all the workers, from the service department to the show room floor. More
Great Service with a smile Mohammad was great, He really made my experience a good one. This is my second time in 2 years buying a car from this dealearship and again I'm very Mohammad was great, He really made my experience a good one. This is my second time in 2 years buying a car from this dealearship and again I'm very satisfied. More
It was very good Thank you guys for the service you provided to me it was professional After my long experience with Chrysler dealership guys you are the number one Thank you guys for the service you provided to me it was professional After my long experience with Chrysler dealership guys you are the number one And thank you again and happy new year More
Great Buying Experience! This vehicle buying experience was tough for me because manufacturers don't produce exactly what I was looking for. However, Tony King did a great jo This vehicle buying experience was tough for me because manufacturers don't produce exactly what I was looking for. However, Tony King did a great job helping me out as I shopped and educated myself on the various options available. He was very patient with me as I changed directions several times. Tony didn't play any of car salesman games that we all hate. He was professional throughout and was always polite and respectful. When I finally decided on a Wrangler Sport, Tony showed me exactly what I asked for and never tried to make me deviate from what I wanted. The actual buying experience was really easy. I've purchased several vehicles in my life. Most of the experiences felt like I was in a fight, and I left with mixed emotions because the experience was so confrontational. At Ourisman, there weren't any dramatic dealership antics, just straightforward negotiations. In the end, I feel like a got a really good deal and left the dealership feeling really positive. More
Routine service First time there service was nice, a bit of a long wait for oil change and tire rotation, but will return for next service appt. First time there service was nice, a bit of a long wait for oil change and tire rotation, but will return for next service appt. More
Best Prices Awesome crew! If you ever need a top of the line sales man go see Bouba! I told him what I wanted and an estimated budget and he pulled all the string Awesome crew! If you ever need a top of the line sales man go see Bouba! I told him what I wanted and an estimated budget and he pulled all the strings to meet my expectations! More
Worst experience thus far I purchased my car from this dealership and have had several repairs done here but the customer service rep I had time around was by far the worst. Sh I purchased my car from this dealership and have had several repairs done here but the customer service rep I had time around was by far the worst. She was short, did not try to work with me after I expressed I may not get service and when I asked to speak with the technician that worked on my vehicle she would not get him. Instead, she responded “ I may be a female but I can tell you a few things” as if her gender mattered, when what I wanted was to speak with the person that worked with my car hands on not the person that wrote down the note. I loved coming to this service center and Ive always had a good experience but this time around, I am not impressed. Smh More
Great buying experience The staff was friendly and ready to make a deal. I was pleasantly surprise by the "no pressure" sales approach. I was in and out with the truck I want The staff was friendly and ready to make a deal. I was pleasantly surprise by the "no pressure" sales approach. I was in and out with the truck I wanted in just a couple hours. More