Ourisman Chrysler Jeep Dodge Of Alexandria

Service was prompt and courteous, Service was to replace a broken mirror. It was done quickly and looks great. I can’t remember the service gentleman’s name, but he was polite and ef Service was to replace a broken mirror. It was done quickly and looks great. I can’t remember the service gentleman’s name, but he was polite and efficient. My car got in and out in less than the estimated time. More

New Jeep Very friendly and knowledgeable of the Jeep brand, very open and transparent on the numbers, I had been to another dealership where we couldn’t reach Very friendly and knowledgeable of the Jeep brand, very open and transparent on the numbers, I had been to another dealership where we couldn’t reach a deal and in 24 hours we walked into your dealership and left with a car off the showroom floor. Very pleased More

Fast and courteous service. Bernard from sales helped me figure out if my 2019 Ram had a recall. He worked with the the service department and me to get me the right information Bernard from sales helped me figure out if my 2019 Ram had a recall. He worked with the the service department and me to get me the right information so I could work around my schedule to get the truck in for service. Once the truck was there it took less than an hour to complete. More

Service hello Notification of needed services was great, multiple reminders email, text and phone-great, wait time-great, assume mechanical service-great (no issues Notification of needed services was great, multiple reminders email, text and phone-great, wait time-great, assume mechanical service-great (no issues thus far). However could not give a full 5-star rating because on this and the only other service visit , both intake/customer service techs were "snippy", almost my presence was an irritant or interruption to something more important. Different agents, different days,times which unfortunately comes across as acceptable as the company culture . If not linked by contract for service would probably changed service centers. More

Great service From start to finish great service Dustin in service was great. I enjoyed the get it done approach No nonsense or issues. Did not have to call or From start to finish great service Dustin in service was great. I enjoyed the get it done approach No nonsense or issues. Did not have to call or contact Dustin, he kept me informed. Thank you More

Great ! Everything was great ! Staff was helpful and very nice ! When I walked in samer was a close friend and wanted to help me buy a car right away ! He hel Everything was great ! Staff was helpful and very nice ! When I walked in samer was a close friend and wanted to help me buy a car right away ! He helped me through the whole process and made it really easily to understand the different types of models of jeeps . More

Poor communication Tim, I am not pleased with your customer service. After being told my car would be ready on Saturday, I had to call to find out that wasn't true and w Tim, I am not pleased with your customer service. After being told my car would be ready on Saturday, I had to call to find out that wasn't true and would not be ready until Monday. I asked that you call me, being the manager and never received a call from you. Instead, my advisor called to let me know he was not working on Saturday but the part to my car wasn't in anyway and the car would be ready Monday. If I had known that when he called me Friday to let me know what repairs my car needed, I would've just brought my car back on Monday instead of being left without a car the entire weekend. Plus, I never got your call to address my issue. More

2001 Didge Durango After my car was originally worked on, there were some issues. I contacted Ourisman and they fixed them all, at reduced cost, and gave me a rental ca After my car was originally worked on, there were some issues. I contacted Ourisman and they fixed them all, at reduced cost, and gave me a rental car for the duration, free of charge. I could not be more satisfied with their customer service! More

Overall positive experience The scheduling and check-in process for my oil change was easy and quick. The oil change is pricey but I also asked to have a couple of other function The scheduling and check-in process for my oil change was easy and quick. The oil change is pricey but I also asked to have a couple of other functions checked. They could improve the efficiency of picking up customers at the nearby metro station (it took three calls to finally get picked up). More

SERVICE The required service was completed expeditiously. Howard White, the service rep fully explained everything that was required to be completed and prov The required service was completed expeditiously. Howard White, the service rep fully explained everything that was required to be completed and provided information for our next appointment. Outstanding experience. More