Ourisman Chrysler Jeep Dodge Of Alexandria

AWESOME The staff is very friendly and always goes out of their way to be helpful. Will go back and recommend to others with no hesitation. The staff is very friendly and always goes out of their way to be helpful. Will go back and recommend to others with no hesitation. More

Great, knowledgeable sales rep and good car inventory I recently leased a 2019 Jeep to replace my 2015 Jeep lease. I knew exactly what I wanted and Oursiman had it in stock. We had a great sales represent I recently leased a 2019 Jeep to replace my 2015 Jeep lease. I knew exactly what I wanted and Oursiman had it in stock. We had a great sales representative (Samer) who made the process very easy and quick. We went to another dealership before going to Oursiman and did not have a good experience. We will be going back to Oursiman when my next lease is up. More

Service experience On a scale of 1 -10 with 10 being outstanding, I rate my last visit as a 3. I called prior to my appointment to grease the wheels on reapplying prot On a scale of 1 -10 with 10 being outstanding, I rate my last visit as a 3. I called prior to my appointment to grease the wheels on reapplying protective wax and I was told to visit the sales department to get documents (we owe you form) as a customer, that's not MY job. Service and sales need to communicate, not the consumer. I waited 30 after my appointment to get the document that I had to track down. On this particular visit, you failed the mission More

Caring for an aging low-mileage vehicle Mr. Josue Mena effectively communicated reasons for procedures recommended by his colleagues in the shop, which successfully completed on deadline. A Mr. Josue Mena effectively communicated reasons for procedures recommended by his colleagues in the shop, which successfully completed on deadline. A great service department, perform in the highest Ourisman tradition! More

Just browsing but purchased! We were looking for a minivan, having no prior experience with vans we just wanted to check them out , pricing, sizing etc... we pulled into the lot We were looking for a minivan, having no prior experience with vans we just wanted to check them out , pricing, sizing etc... we pulled into the lot and Mohammad greeted us as soon as we exited our vehicle. He showed us vans and listened to our needs and wants and delivered. Mohammad was very friendly, not pushy and easy to talk to. Everyone at the dealership was friendly. I hope the friendly customer service continues as we will use this location for service and upkeep. More

Outstanding Customer Service Knowledgeable, no high pressure sales, and friendly. I would recommend to anyone looking for a new Jeep or car. Great place to do buisness with Knowledgeable, no high pressure sales, and friendly. I would recommend to anyone looking for a new Jeep or car. Great place to do buisness with. More

Another good visit My visit was good as I expected. My only complaint is the visit before this last visit, I mentioned a concern I had with my fuel door. I was told th My visit was good as I expected. My only complaint is the visit before this last visit, I mentioned a concern I had with my fuel door. I was told this vist it would be taken care of because it was under warranty. Unfortunately it was not taken care of and I have to make another appointment to get the issue resolved. More

Second Jeep from the team Scammer and the entire team was great. Very informative and worked with me to get me the deal I wanted. Always a pleasure to see the crew and get any Scammer and the entire team was great. Very informative and worked with me to get me the deal I wanted. Always a pleasure to see the crew and get anything I may need resolved. More

Easy and convenient Booking an appointment is very easy and my service coordinator was friendly, informative and knowledgeable. Although it was general service and inspec Booking an appointment is very easy and my service coordinator was friendly, informative and knowledgeable. Although it was general service and inspection, there was one other glitch. Howard explained the issue and contacted the parent company to get assistance. He explained everything in clear context which I appreciated. More

Came in for a test drive Left with an awesome car! I knew I wanted a Compass 2018, but I fell in love with the Conpass Trailhawk 2019 in spitfire orange. Left with an awesome car! I knew I wanted a Compass 2018, but I fell in love with the Conpass Trailhawk 2019 in spitfire orange. More