Ourisman Chrysler Jeep Dodge Of Alexandria

Howard White response I turned in my Grand Cherokee for warranty repair. did not hear from Howard White for several days. I had to call the service center two strait days I turned in my Grand Cherokee for warranty repair. did not hear from Howard White for several days. I had to call the service center two strait days before I got a response from Howard.The parts required for the repair were on order. Would have been nice to have been notified of this earlier. I had to rent a car for a week. More

quick and painless Typically hate the process of buying a car but this dealership and salesman did a great job. It was honest and straight to the point. Typically hate the process of buying a car but this dealership and salesman did a great job. It was honest and straight to the point. More

Service Department is Looking to Steal Your Money I bought a car here a few months ago with a service plan and extended warranty. When I took it for the first service, they said my agreement was only I bought a car here a few months ago with a service plan and extended warranty. When I took it for the first service, they said my agreement was only for major maintenance and made me pay $150. I went back the next day with my paperwork and demanded a refund, which to their credit they granted. . They will also tell you to bring your vehicle in every 3000 miles, even if running synthetics, which need service only 5000-7500 miles. Everything they do is about trying to take advantage of people who do not know very much about cars. Avoid them, they are crooks. I also demanded a refund of my service contract since I will never go back. Again, to their credit, they gave it to me. But it was only because I had all my paperwork, made a second trip, and knew enough to confront their lying service people. More

Howard White in Service is EXCELLENT! Our 2019 Jeep Wrangler Unlimited was delivered with a open recall on the steering damper. With less than 20 miles on this new vehicle, we noted it as Our 2019 Jeep Wrangler Unlimited was delivered with a open recall on the steering damper. With less than 20 miles on this new vehicle, we noted it as being loose and difficult to stay in it’s lane on our first short road trip. I looked up the issue on-line and noted an open recall for the steering damper. I called and the recall specialist set up an appointment for the next business day. The service department, especially Howard, went out of their way to complete the recall and had us back on the road quickly! More

Parts not available Scheduled a service call for a recall on airbags. Dropped off the Jeep an hour later I received a call to pickup the Jeep because they don’t have the Scheduled a service call for a recall on airbags. Dropped off the Jeep an hour later I received a call to pickup the Jeep because they don’t have the parts and have placed an order. More

Boubacar Diallo is the best salesman! I have brought all 3 of my cars from this location and Boubacar is always patient and helpful. I always get the best deal. I will definitely go back I have brought all 3 of my cars from this location and Boubacar is always patient and helpful. I always get the best deal. I will definitely go back when i need another car. More

Bad Situation Turns Out Okay This is my second experience with something going wrong with my car, but this was much worse. However, Lynn at Ourisman is amazing! She talked to me i This is my second experience with something going wrong with my car, but this was much worse. However, Lynn at Ourisman is amazing! She talked to me in language I understood, let me know the challenge of getting these parts but got them quickly anyway, and did not try to hard sell me on any other issues or to buy a new car. I fundamentally dislike talking to car dealerships but Lynn is an absolute gem! Professional, approachable, and knowledgeable. Absolutely first class! I would not go elsewhere. More

The best dealership experience I have ever had. The best car dealership experience ever! This was my third vehicle I purchased from Ourisman Chrysler Jeep Dodge of Alexandria over the past two years The best car dealership experience ever! This was my third vehicle I purchased from Ourisman Chrysler Jeep Dodge of Alexandria over the past two years. Our sales person Mr. Mohammad Koshistani did an excellent job working with us to purchase our vehicle of choice, The sales manager (Bernard Parker) and the finance manager (Ariana Williams) worked after hours to work out a fair price for our 2019 RAM 1500 Rebel. We love it. Thank you Ourisman Alexandria team! David More

Service call for 2011 Jeep Lynne provided excellent customer service even if your dealer rates made me seek a cheaper option. She explained the problem and what it would take to Lynne provided excellent customer service even if your dealer rates made me seek a cheaper option. She explained the problem and what it would take to fix it. More

Happy Buying a car is always stressful but we had a good experience overall. I was able to purchase the Jeep that I wanted at a fair price with great financ Buying a car is always stressful but we had a good experience overall. I was able to purchase the Jeep that I wanted at a fair price with great financing. Thank you, Mohammad and Ibrahim! More