Ourisman Chrysler Dodge Jeep Ram of Woodbridge

I had a great service experience at Lustine Dodge in Woodbridge. Fantastic, friendly service and a great value overall, Mr. Shahzad Islam and the technician (Charles---don't know his last name) were ef Woodbridge. Fantastic, friendly service and a great value overall, Mr. Shahzad Islam and the technician (Charles---don't know his last name) were efficient and well versed; they new their job. Overall---well done. More

Shahzad turned a very frustrating time into a manageable one. When you come in for scheduled maintenance and get hit with $2,000 in repairs and over 6 hours in the shop your never happy. However Shahzad kep one. When you come in for scheduled maintenance and get hit with $2,000 in repairs and over 6 hours in the shop your never happy. However Shahzad kept me well informed and helped me price out and work out a manageable solution. Even when I was leaving I noticed that the shop had warped one of my hub caps Shahzad worked on a solution for me. He looked for the mechanic and could not locate him. He took a picture of it/ took my information and said he would speak with his manager get a new one ordered and schedule a time for me to come in to get it resolved. I am 20 years old so $2,000 is an astronomical expense for me but Shahzad kept me as happy as possible and did everything in his power to keep me happy. He is the definition of what customer service should be. More

My recent visit to Lustine was for service on our Dodge Grand Caravan; that day I had taken the Caravan to a service/inspection station for its annual inspection, to be followed by an oil change in prepara Grand Caravan; that day I had taken the Caravan to a service/inspection station for its annual inspection, to be followed by an oil change in preparation for an upcoming road trip. The station failed the vehicle because the 3rd brake light was out; I asked for the cost to replace the bulb inorder to complete and pass the inspection. The gave me an exhorbant price to replace a mere bulb, and they didn't even have the part available, which means I would have to leave my vehicle with them. I was more than angry and felt like I was being ripped off. I called my husband and he told me to call Lustine for pricing to replace the bulb. I called Lustine, spoke with Shahzad, got a price about 80% less than what the service station wanted to charge and he said he would take care of it right away. I left there and went immediately to Lustine. Shahzad greeted me at the door, got the vehicle in and I told him since I was there, could he take care of the oil change and get the vehicle ready for a road trip. His answer, no problem. The service techs did their thing; discovered another minor issue, informed me of it, laid out my options and price, to which I had them go ahead and take care of that issue as well. I was extremely pleased with the service and care that the Lustine personnel afforded to myself and my vehicle and felt extremely comfortable and satisfied with this service experience. We have been Lustine Dodge customers for at least 8 years and will continue to be part of the Lustine family; just two weeks ago we bought our daughter her first car from Lustimne Toyota! More

Took good care of my vehicle. Very responsive. When an issue came up, Shahzad was very responsive. I have gone to Lustine for many years. issue came up, Shahzad was very responsive. I have gone to Lustine for many years. More

Although I purchased my vehicle at another dealer, I will only ever trust Vickie at Lustine for my service! I can always count on her to be friendly, professional, and honest. Vickie always takes the time to only ever trust Vickie at Lustine for my service! I can always count on her to be friendly, professional, and honest. Vickie always takes the time to tell me exactly what is going on with my car, what I need, and most importantly WHY it is needed. She always takes good care of her customers and makes any necessary arrangements to make a service visit as smooth as possible, all with a smile on her face. I would highly recommend Vickie at Lustine for any Dodge owner, or frankly, anyone with a vehicle. More

I recently bought a 2012 Chrysler Town & Country. I bought it in early March 2012. I took it in for service because I had various concerns over the performance of the vehicle. Vicki Koons was my servic bought it in early March 2012. I took it in for service because I had various concerns over the performance of the vehicle. Vicki Koons was my service writer. She patiently listened to my concerns and wrote down the information that I was concerned about and scheduled my appointment. WhenI took my vehicle in for the appointment, Vicki had the transmission specialist go for a test drive with me. I felt comfortable with him and he quickly diagnosed the problem. He identified that "in city" driving needed to be done without the economy mode on. The economy mode changed the shifting pattern with stop and go driving. It is designed for highway travel. Vicki called me when the vehicle was completed being reviewed for all my concerns. While Vicki may not have "fixed" all the problems personally, I felt like she over saw the processing of my vehilcle. My vehicle worked better than when I drove it off the lot. Vickis' listening to my concerns and putting them in writing to the mechanics in their language led to the success of my being completely satisfied with the service. I have been driving for over 50 years and feel this dealership has one of the best service writers I have ever dealt with. I didn't feel like an "old foggy" being pacified. Vicki was truely concerned over my worries and made me feel like someone cared. More

Donnie is my go to guy when i am at lustine...he put me in my charger with a great deal and no hassle. Donnie is a cool and respectful sales consultant that i always tell people his name when they are in t in my charger with a great deal and no hassle. Donnie is a cool and respectful sales consultant that i always tell people his name when they are in the market for a new chrysler, dodge or jeep vehicle. I would recommend Donnie for your next purchase and Lustine needs to hire more professionals like Donnie. He is an asset to your dealership and very down to earth. My next car will be bought through Donnie for sure. More

Would like to thank Herb for getting me in my new 2012 Dodge Charger. He definitely worked relentlessly to get me in the car I wanted at a great price. After shopping around for quite a while, decided t Dodge Charger. He definitely worked relentlessly to get me in the car I wanted at a great price. After shopping around for quite a while, decided to come pay him a visit and he got me the exact car I was looking for. Even lent me out a loaner until my car was ready and he was definitely very friendly and reassuring through out the whole process. Have been to alot of dealerships and dealt with all sorts of different people, but Herb's friendly nature and willingness to keep searching and working to help me find exactly what I was looking for stood out. Would recommend seeing Herb to get you in the car you want, he will definitely make it happen. More

Shopped on line. Selected one vehicle from numerous dealers. Asked for the e-quote price. Got loads of feedback from other dealers looking for more info on what I was willing to spend in lieu of prov dealers. Asked for the e-quote price. Got loads of feedback from other dealers looking for more info on what I was willing to spend in lieu of providing an e-quote price as requested. Continued shopping on line and found a vehicle I couldn't live without. Contacted the dealer to verify availability before driving up. Herb Williams verified the stock number as in stock and available for delivery. He instructed me to print out the coupon and bring it with me. Quick test drive verified functionality. Kept expecting to run into some form of deal breaker, but the deal went down smoothly. I drove out with the vehicle I just had to have. Later, when I had to explain the financials to my wife, I had a question concerning the totals and called Herb at an unreasonable hour for clarification. Herb helped to clarify my error. More importantly, he invited me to sit back down and re-work the numbers hours after the deal. I found this dealership to be honest and forth right. Everyone there was friendly and accommodating. Genuinely pleasant hassle free car buying experience. Thanks Herb you are the best. More

Maxi is by far the best sale person. I have brought new cars before but Maxi was a pleasure. Maxi go out of his way and makes you feel you have known him forever.Thanks Maxi cars before but Maxi was a pleasure. Maxi go out of his way and makes you feel you have known him forever.Thanks Maxi More