Ourisman Chrysler Dodge Jeep Ram of Woodbridge

I purchased a used dodge here in mid-June 2013 because of the dealerships lifetime warranty claims. This requuires that all manufacturer suggested maintanance be performed by the dealership. I asked for a pr the dealerships lifetime warranty claims. This requuires that all manufacturer suggested maintanance be performed by the dealership. I asked for a price list of up coming maintanance at the time i was buying, and was told to get it from the service department. Of course after it took 8 hours for my car to be reaady no one was in service. I called the next day, was told they had the list but couldn't send it to me. I stopped in the following weekend an was told they didn't have the list, but the next maintanance was due in 4000 miles and would costs $1400. It has now been a month and a half since i purchased the vehicle, no title has arrived, and my emmission stickers haven't arrived yet. I have been calling and get trasnfered to voicemails. I finally got someone last weekend who "had to call me back Monday." That was ten days ago, still no word on my stickers, and of course my current ones expire tomorrow. My overall impression of this dealership is you should get what your promised before you give them your money because once they get it they couldn't care less about their customers. More

Doug Coffman was outstanding. He made me feel important and did everything to make my experience a true success.Doug is a valuable resource. He is a professional with a great attitude and personality. Matt and did everything to make my experience a true success.Doug is a valuable resource. He is a professional with a great attitude and personality. Matt, Darlene, Andre and others completed the deal. Thank You More

Ike made sure we had 2 different Charger RT Max's awaiting us when we arrived. He was very accommodating and low pressure. The finance staff was also very accommodating and through will all possibl awaiting us when we arrived. He was very accommodating and low pressure. The finance staff was also very accommodating and through will all possible options. More

I have to say that I am EXTREMELY unhappy with the customer service and professionalism at this delearship. They seemed very happy to have me call about a vehicle on the website. And they were even ha customer service and professionalism at this delearship. They seemed very happy to have me call about a vehicle on the website. And they were even happier to have me come down the same day and buy the vehicle. After that it has been a nightmare ever since. Between the finance office, the lack of knowledge by the service people, and the vulgarity of language that you hear from salesmen sitting outside on the vehicles they are supposed to be selling, I would never buy nor would I reccommend this dealership to anyone, not even my worst enemy. I even went so far as to let management know my concerns and I have yet to hear back from anyone. If I had to do all over again, I would most certainly have not purchased anything from this dealership. More

Doug was very friendly, helpful and knowledgeable. The caravan is the perfect match for our family. We were pleased with the overall experience with Lustine. caravan is the perfect match for our family. We were pleased with the overall experience with Lustine. More

Initially htis dealership tried very hard to sell me a car that I did not what. The sales person - Thomas Taunton - tried his best to get me the car that my wife and I wanted, but was unable to due to hi car that I did not what. The sales person - Thomas Taunton - tried his best to get me the car that my wife and I wanted, but was unable to due to his next level of management. Once I was able to speak to someone above that level the car purchase went very smoothly. It was truly unfortunate that the middle management forgot about customer service. Once upper management got involved, as I said previously, all went very smoothly. Mt wife and I now have the Chrysler 300 that we originally wanted. More

I would highly recommend visiting Lustine. I dealt with the salesman, Bryan Scrafford. He was extremely polite and had my husband and I feeling relaxed -- well, as relaxed as you can be when you have a 2 y the salesman, Bryan Scrafford. He was extremely polite and had my husband and I feeling relaxed -- well, as relaxed as you can be when you have a 2 year old with you while car shopping. We had been to a previous dealership the day before, but the sales staff didn't listen to any of our concerns and tried to force us into a car we new was too expensive. Bryan listened to exactly what we wanted and quickly found the Grand Cherokee that had all the options we were looking for. He even helped entertain our daughter while we were in the finance office. More

I rated the price as "good" but I think it's more fair to say it's between "good and great". It's always a little nerve racking when a person spends that much money a new vehicle. However, it's more fair to say it's between "good and great". It's always a little nerve racking when a person spends that much money a new vehicle. However, we are very happy with it so far. I also wanted to personally stress just how pleased my wife and I were with Thomas and our overall expereince. We were considering the Grand Caravan and the Town and Country. Thomas actually took each vehicle of comparable models, parked them side-by-side and went through each feature to help us make a more informed decision. We've never had any salesperson go to that much effort and it was of tremendous value in our final decision. My personal thanks to Thomas on a job well done! Thank you! More

Jim Rose was very friendly, compassionate, negotiable, and very knowledgeable in helping me in selecting a vehicle. He appeared to be very honest and sincere. and very knowledgeable in helping me in selecting a vehicle. He appeared to be very honest and sincere. More

A great experience at first has turned into a time consuming nightmare after it was determined there are two broken parts on my brand new vehicle. At this point would not recommend this dealership. consuming nightmare after it was determined there are two broken parts on my brand new vehicle. At this point would not recommend this dealership. More