Ourisman Chrysler Dodge Jeep Ram of Woodbridge

Horrible horrible customer service!! The most disorganized unprofessional shop I have ever been to. I regret buying my 2015 Jeep Wrangler. The service department does not communicate and The most disorganized unprofessional shop I have ever been to. I regret buying my 2015 Jeep Wrangler. The service department does not communicate and has not shown that they appreciate me as a customer. Actually left voice mail for Bert Lustine with no return call. DO NOT PURCHASE FROM LUSTINE!!!! More

Did not meet my expectations...such poor service I bought a brand new car from Lustine 3 months ago and I had to take it into service a couple weeks ago due to my a/c suddenly not working. After a te I bought a brand new car from Lustine 3 months ago and I had to take it into service a couple weeks ago due to my a/c suddenly not working. After a technician took a look at it, he found that the problem was a small hole in my a/c condenser that was most likely caused by a small rock. My service advisor informed me that it would cost $1000 to fix as my warranty and the additional warranties I had purchased for the car would not cover it. He also stated it would be labeled a collision...on a brand new car!?! I spoke to their service manager who promised to get me a solution, but I never heard back from him. In fact, he asked me to write a review for another service advisor if he promised to help. What kind of bargaining technique was he trying on me? I contacted Chrysler directly and they too were no help. So now i'm stuck with a crappy car that was made with cheap material and overpriced. I of course shouldn't have expected so much from an "average" dealership. I would not recommend anyone to spend their money here. More

Great Service!! Thank you Herb and team! We were really happy with our recent purchase. Herb and the ladies who work with him are outstanding. They really went out of their way to help us get We were really happy with our recent purchase. Herb and the ladies who work with him are outstanding. They really went out of their way to help us get a good car. I would highly recommend this dealer. The staff is very helpful and friendly. Thank you Herb!! Jesse was very nice and helpful as well. More

Most Dishonest Dealership Ever - Avoid at All Cost I wished that I had done my homework and read all the reviews before deciding to purchase with Lustine Jeep of Woodbridge. I started my search on the I wished that I had done my homework and read all the reviews before deciding to purchase with Lustine Jeep of Woodbridge. I started my search on the True Car Value website. Three local dealers came up. I decided on Lustine because they had the best price for the features I was looking for. I had used True Car when purchasing past vehicles from Toyota and was always completely satisfied. I went there with a guaranteed price for three different Jeep Trailhawks. I didn't end up buying the primary vehicle that I went there to see because I didn't like the color. I ended up buying the one I test drove, which was on the list of three no-haggle price quotes. The sales guy said they had the quickest purchase experience around and promised to get us in and out quickly. That they did. People were in and out there was loud music and after the fact I realized it was all designed to disorient and confuse the purchaser. I bought the pre-paid maintenance and under carriage protectant. When I went to the finance office to sign the paperwork, the price was a little higher than I expected. Believing this was due to the extras I purchased, I signed and went home. Only after I got home and started the online registration did I realize they overcharged me by about $3K. I called them right back and made an appointment for the very next day. I met with the finance guy who tried to explain away the difference but he wasn't doing a good job, so I asked him to walk me down the page adding and subtracting as we went. He too came up with about a $3K difference. He left to talk to a sales mgr. When he came back, he said that it was recorded right in the system and that he just added wrong. I had him run the numbers again and he still couldn't get the numbers to come out right. This went on a few more times until he brought the general sales manager in who lied and said that they had raised their prices and the online system just hadn't caught up yet.... Then why all the different answers to my questions?... I ended up canceling the pre-paid maintenance and removed the dealer sticker and plate frames from my car. I will not step foot in the place again and highly encourage all to avoid this place at all cost. They are the most dishonest dealership that I've ever encountered, and that is saying something. More

Bait and Switch Me and my wife test drove a used truck. We followed up the next day after deciding to go through with trying to purchase the truck. We called and talk Me and my wife test drove a used truck. We followed up the next day after deciding to go through with trying to purchase the truck. We called and talked to our salesman and told him what we were looking to keep our monthly payments at. We were told after filling out the online app that the price could be reached (or was possible). We drove to the dealership because we were told that we could work the "Numbers" once we get to the dealership. We looked over the truck again and proceeded to trade our car in. We got a good trade-in value for the car after negotiating. We went through the whole buying process, except for talking to the finance department. The truck was taken away to get washed and gas put in it, they gave us the truck keys and everything. Me and my wife thought that they reached our requested payment amount, how WRONG we were about that. Remember, we have been at this dealership for 3+ hours and assumed the numbers were good. We sat down with the finance guy who was good and was very honest with us. He hadn't looked at any numbers at all he wasn't aware of the payments we wanted. He was shocked when we told him how much we wanted our payments to be. He said there is no way we could get that monthly payment amount. I know numbers are what they are, so I don't fault the finance guy. I felt we were lured into the dealership. After the trade-in value was done, we should have talked to the finances guy. We wasted an entire Sunday afternoon. The communications at the dealership was awful. More

Dexter, the shuttle driver, was the best. Dexter, the shuttle driver, was great. He was very pleasant and full of great advice as was my Service Advisor, Ken Moore. I will return for service t Dexter, the shuttle driver, was great. He was very pleasant and full of great advice as was my Service Advisor, Ken Moore. I will return for service to my 2014 Wrangler. More

Most unorganized dealership So I called to get a recall that dodge had sent me a flyer about and it took five days to get in for service on my van. Then after five days of waitin So I called to get a recall that dodge had sent me a flyer about and it took five days to get in for service on my van. Then after five days of waiting and $75.00 for a baby sitter so we could take it in the middle of the day since that was the only time I was offered. I take my vehicle in and they took my van and said it will be about 1.5 hours. 2 hours of waiting in their waiting room they call us over and tell us that they don't even have the part to do the work needed to fix our van and they won't have it for a month. How can a dealership not know what parts they have, does Lustine not keep an inventory because I'm pretty sure that a standard thing at every business in the world. When I ask for an explanation all I got was we just don't have it, we don't have it. I don't find this to be valid explanation. needless to say I do not intended to return to Lustine in the future for service or to purchase a vehicle. More

Wow ! One of the best service departments around. Lustine always gets the job done, would recommend this dealership to anyone who needs service on their car One of the best service departments around. Lustine always gets the job done, would recommend this dealership to anyone who needs service on their car. More

Great Service Lustine Chrysler Dodge Jeep did a great job working on my car. It was very quick process, they had me out of there in no time. Lustine Chrysler Dodge Jeep did a great job working on my car. It was very quick process, they had me out of there in no time. More

Lustine Jeep Brought my car in and they fix it within the same day. Great guys who know what they are doing. Would recommend this dealership to anyone. Brought my car in and they fix it within the same day. Great guys who know what they are doing. Would recommend this dealership to anyone. More