Ourisman Chrysler Dodge Jeep Ram of Woodbridge

Fixed right! Joey and Peter took great care of my jeep, knowleabke and prompt. I will continue to use Lustine! Keep up the great work, the great thing is I have a Joey and Peter took great care of my jeep, knowleabke and prompt. I will continue to use Lustine! Keep up the great work, the great thing is I have a Honda that I will be getting services as well! More

Excellent Recently I came back to Lustine Dodge because of a trade-in offer I saw while turning in my old Dodge ram in for needed serVice. Upon deciding to loo Recently I came back to Lustine Dodge because of a trade-in offer I saw while turning in my old Dodge ram in for needed serVice. Upon deciding to look further in their vehicle up grade program, I was introduced immediately to Mr. Basil who greeted me with a big smile and Pleasant friendly demeanor. We got right to the point and started looking at 2015 Dodge Rams . He took me to a storage lot with a multitude of choices. I decided on the one the I liked and made a deal with positive equity on the trade-in. Mr. Basil is very knowledgeable and extremely customer friendly. He even called me when I didn't transferred my EZpass and other personal sentimental items from my old truck and extended himself to hold them for me until I got back from a business trip. He made sure I got them back. For a hassle free and friendly sales experience one couldn't get any better sales professional and definitely should ask for Mr. Basil. He makes auickly makes things happen..... I really got a great deal. More

Integrity We had reached a point were we had agreed to the trade in value for my 2 cars and the price for a Mustang. Even though it took almost 2hrs I was very We had reached a point were we had agreed to the trade in value for my 2 cars and the price for a Mustang. Even though it took almost 2hrs I was very happy they had worked out a deal. But after we had shook hands they wrote up the invoice and added $995 recondition fee on top of the $599 processing fee. Obviously the deal wasn't good enough for them. The point is not the price, I have no problem with there pricing (very competitive) it is the fact that instead of just saying we cant give you that price they pull a move by adding $995 to processing. Upset, I went up to the manager and told him that was a sly move, he said good luck finding someone else to give you that price for your cars. More

low advertised price changes do not recommend going here. i live 200 miles away,saw a ad for a jeep wrangler for 19 k.i called and talked to used car manager and asked why was it do not recommend going here. i live 200 miles away,saw a ad for a jeep wrangler for 19 k.i called and talked to used car manager and asked why was it 4k less than other places,he said thats how they price things so i went to enterprise to rent a car to go buy it.i call ed about 4 times to ask about jeep and was told its nice just come get it,like i was 10 minutes away.i am at car rental place and call one last time for them not to sell and total price.i was told 19 k for jeep processing fee and taxes and tags and a recondition fee of 15 hundred dollars,i said what is that for never heard of such a rip off.was told thats how we sell cars .i told them forget it and called back to talk to general manager he said that certifies the car for 100k miles,said chrsler has a 7 year 100k mile warranty from factory.he said if i like the jeep what difference does price matter,its only 17 dollars more a month.if i would not have called and ask final price i would have drove 6 hrs for a 15hundred and on.i came home and read reviews and glad i did most all were not good at all.please be careful there are other places that are honest More

Dishonest and Unprofessional This dealership has lost a customer for life and I will be sure they do not gain other consumers money. They have been nothing but unprofessional and This dealership has lost a customer for life and I will be sure they do not gain other consumers money. They have been nothing but unprofessional and rude and have actually lied and delivered my 2015 Jeep Wrangler back to me without performing the work they were paid to do. I have requested several times to speak with the owner of the organization and even sent him an email. He never responded. More

Magic Mike I recently came back to Lustine Jeep because of a trade-in offer I was sent in the mail . Upon arriving at the Dealership, I was immediately greeted b I recently came back to Lustine Jeep because of a trade-in offer I was sent in the mail . Upon arriving at the Dealership, I was immediately greeted by Mr. Michael Ballard. Mike greeted us with a big smile and asked if we needed any help. We got right to the point and started looking at 2015 jeep wranglers . He took us to a storage lot with a multitude of choices. We decided on the one the we liked and made a deal with positive equity on the trade-in. Mike is very knowledgeable and user friendly. He even called me a week after we bought the vehicle to make sure we were getting our promised after sale services. For a hassle free sales experience ask for Mike Ballard. He's makes magic happen..... We really got a great deal. More

Be smart Be careful and smart, the lustine discount online doesn't actually come off MSRP, and when they try to make the deal, they don't show you what goes in Be careful and smart, the lustine discount online doesn't actually come off MSRP, and when they try to make the deal, they don't show you what goes into the cost. They'll start really high and make you think coming down is a good deal. Just double check eberything. Great deal on the trade in and the customer service and ease get an A+! Just do your research. More

Our review will be updated vary soon At this time we are working with one of there team members to resolve an issue we were having . I will give our review after everything is worked out At this time we are working with one of there team members to resolve an issue we were having . I will give our review after everything is worked out so far there has been good progress working with them . Vary willing to correct any issues you may have . We will give an updated review vary soon . More

The Unsung Hero Of Lustine Jeep I came to the dealership to get my new alarm and wheel locks installed. I was told I would be waiting most of the day for my vehicle. What made this e I came to the dealership to get my new alarm and wheel locks installed. I was told I would be waiting most of the day for my vehicle. What made this experience tolerable was Dexter. He shuttled me to Denny's to get breakfast; he gave me his personal cell # to call him back when I was done. After picking me up, Dexter listened to my frustration with the service process. He gave me another perspective on how the service actually works. He was very empathetic. I left his shuttle feeling better about my service experience. It's people like Dexter that make Lustine Jeep a Great Dealership. More

Excellent experience This is the second time I've worked with Mr. Joey Mollica in the service dept. He always seems to have a hundred things going on, but he always greets This is the second time I've worked with Mr. Joey Mollica in the service dept. He always seems to have a hundred things going on, but he always greets me by name and asks about the family. I don't now how he does it, but that's a touch that's not found in a lot of businesses anymore. He is very knowledgeable and, most of all, honest! I haven't had to have any major work done (yet), but his maintenance recommendations are always logical. Thank you to Joey and Peter for making a great service team! More