Ourisman Chrysler Dodge Jeep Ram of Woodbridge

Worst dealer EVER! They did well until I bought the vehicle. After, the oil changes took 3-4 hours and they lied about the bumper to bumper extended warranty. The warra They did well until I bought the vehicle. After, the oil changes took 3-4 hours and they lied about the bumper to bumper extended warranty. The warranty company told me they (Lustine) "misrepresented the warranty". More

Great Experience Marcel is the best! We purchased 2 cars during the month of February and it we had the best experience ever. I highly recommend this dealership and in Marcel is the best! We purchased 2 cars during the month of February and it we had the best experience ever. I highly recommend this dealership and in particular Marcel. He is the man! Super sweet, friendly, and understanding. At no point during our transaction did I feel pressured into anything. Had I been, I wouldn't be writing this review. My husband and I had all the time in the world to make our own decisions and Marcel was right there, patiently waiting. If you're looking for a new vehicle and you stop by Lustine, make sure to ask for Marcel! Cheers! More

Deception and torment are the way of business here Beware of this dealership !!! They have an F rating with the BBB and there is a good reason for it. They sell their cars by convincing you to come i Beware of this dealership !!! They have an F rating with the BBB and there is a good reason for it. They sell their cars by convincing you to come into their dealership and then they won't let you leave until you turn over your keys and sign the papers for a new one. They try to tell you that you are getting a good deal and that is why their showroom is so ugly and basic. But don't believe them, they are selling cars left and right and most of the people that buy from them are not happy about their experience. I bought a new car from them and was sold a car "similar" to the one that they sent the window sticker for. They got me into the dealership and then sold me a different car that was priced higher and was missing features that I wanted. My fault for trusting these people, but I want to warn everyone else who might go there to be very cautious and pay attention to everything that they are trying to say to you. The follow-up at this dealership is non-existent. Once you leave, they could care less about you. More

Service or Lack of.. It has taken me almost a year to get a recall problem taken care of. Even getting an appointment is close to impossible. I finally made an appointme It has taken me almost a year to get a recall problem taken care of. Even getting an appointment is close to impossible. I finally made an appointment and I left my car at 3:15 yesteray afternoon with a request that I needed it back this afternoon. When I was finally able to get hold of my service rep at 5:50 pm, she said that the technicians had all gone home and not only had they not found the problem I took it in for, but the recall was not done as well. Last time I took my Grand Caravan in for the recall and oil change, they had me sit for over 2 1/2 hours before telling me they did not even have the part I needed for the recall. Once I get my car back from them I will never go there for service again and I will NEVER buy a Dodge again. They are shorthanded and could not care less about customer service. I've put in serveral calls to the head of the Lustine Dealership and he is always unavailable and has never returned a phone call. I guess the service is about as attentive as the leadership is! More

Salesman Dealing with the lower level sales guys was a great experience, but one level up to the "sales managers" or product/accessory folks added to the stre Dealing with the lower level sales guys was a great experience, but one level up to the "sales managers" or product/accessory folks added to the stress of buying a car. Salesman Robert Baza was outstanding throughout the process and if the interface would have stopped there my rating for the dealership would have been higher. Have experienced buying cars in the South, mid-West and West Coast from Toyota, Volkswagon to GM and I can honestly say they were pleasant buying experiences compared to Lustine. Too much time spent haggling with the leadership chain over pricing, paperwork, and dealing with multiple people on the same topics. They were not very efficient and some seemed down right untrustworthy. Thought I would give them a try over Safford Dodge in Fredericksburg as past history proved them inflexible for lowering the prices. With all this said would still go with Lustine over any in the area, but if you can go to another state such as North Carolina might be worth it in the long run on price and the overall vehicle purchasing experience. I am looking forward to working with Lustine's service personnel as I already have had positive experiences with several techs and service managers. More

Sales experience was excellent Sales experience was very informative - no high pressure sales tactics. Lots of options were presented. very courteous. Everyone in dealership worke Sales experience was very informative - no high pressure sales tactics. Lots of options were presented. very courteous. Everyone in dealership worked well together and put customer first! More