Ourisman Chrysler Dodge Jeep Ram of Woodbridge

UnReal Dealing with the employees at this dealership has been a nightmare. I went to the lot met up with a very nice and helpful man named Basil - he is seri Dealing with the employees at this dealership has been a nightmare. I went to the lot met up with a very nice and helpful man named Basil - he is seriously the best. I told him the specific Jeep I wanted to test drive and he took me right to it and we left and went on our test drive. After the test drive we go to sit down to discuss buying the car. Basil was good enough to work with, but then he brought in someone else (I'm assuming someone above him to try and get the deal done). This man was not pleasant to work with at all, made me feel as though since I was a woman he was trying to get something over on me. I was also wanting to trade in my car, so we sat and I finally got the deal I wanted and was pleased enough to walk out with the car. My biggest issue with this dealership is their terrible customer service. I had never bought a car before so after I got it home I obviously had questions. I spent over a week trying to contact one of the finance people who had helped me, emailed - called - left messages and none of them were returned. Almost like I was being ignored. It took me forever to finally get a hold of someone who could answer my questions. A few weeks later my temp tags were about to expire, talk about another nightmare. I called the dealership and they suggest I come in to get new temp tags. I show up and I get asked what is taking so long for them to come in (like I would know I don't work there). So they print those off and put new ones on, just to be called the next day saying I should come in and get my tags because they had shown up - no, you can ship them to me. 3 Months Later - I have a chip in my windshield, which I was warned may happen. It has now turned into about a 2 foot crack. As I am a new car owner I wanted to get more information/clarification on the extra warranty and coverage I pay for every month to see if anything I had covered it. I figured while I do my scheduled maintenance they can take a look at the windshield and tell me what needs to be done. It took me an hour to get a hold of someone to schedule the appointment. That young lady informed me I needed to speak to someone in the service department - easy enough right? Absolutely not, she could not get a hold of anyone at the time. I spent the next couple of hours after that trying to get a hold of someone at the service department. Finally I got a hold of someone and he informed me that they do not replace windows there - fair enough. He was not able to give me any information on what I had purchased with my car so I needed to call the sales/finance department. Lets just say I have yet to get a hold of someone in either of those departments. I was not able to get clarification on what it was I had purchased. So we sat through the paperwork I had brought home and tried to figure it out. No help from them what-so-ever. The receptionist even took a message. A day later and still no phone call. More

Horrible Experience This was a horrible buying experience. Prior to purchasing our Jeep, our Sales person and the Sales manager stated that, since we are MD residents pur This was a horrible buying experience. Prior to purchasing our Jeep, our Sales person and the Sales manager stated that, since we are MD residents purchasing from VA, they will assure us that the Jeep would pass inspection, if not they would make any necessary repairs so that we could pass Maryland. Well it didn't pass. A few minor repairs, an alignment and a additional $200,00 bearing issue. We brought the Jeep back for them to look at it. And the sales manager refused to fix the car. He said that he didn't trust our inspection place. And that he was not paying for it. Mind you, this inspection location is highly recommended. I am a business owner and would NEVER talk to a customer the way that he spoke with me. I don't understand how he has that position. After purchasing the car, the sales person won't return my calls. I even suggested meeting in the middle. I would pay half. He wouldn't do that. Jessie was a life save, he saw what happened and at least had his team do the alignment. I still paid the $300.00. I was planing on trading my Ram 1500 in for a 2017. I won't be doing it there. This was the worse business interaction that I have ever experienced. PERIOD!!!!!!!! More

Anything is possible Diana Beltran was the sales person that helped with my transition from a new lease that I didn't want anymore to a Ram 1500 that would work with my bu Diana Beltran was the sales person that helped with my transition from a new lease that I didn't want anymore to a Ram 1500 that would work with my budget. Very kind and considerate, helpful, knowledgeable of not only the market but of what it was I was looking for. Could not have asked for anyone better. And Azmi Sabah in finance was very helpful on that end of the sale. My first truck was a dodge and after 13 years of having Nissan, I remember how much and the reason why I love dodge. Thank you again Diana and Azmi, hope to work with you both again in the future More

Worst leasing experience by all standards! Salesperson lied about having the vehicle in stock over the phone, and drove me to another lot to talk me into buying a different trim even when I mad Salesperson lied about having the vehicle in stock over the phone, and drove me to another lot to talk me into buying a different trim even when I made it clear that I was not interested. In fact, I told the salesperson about another dealership that had the exact configuration I was looking for. Anyway, once I got back to his dealership, he suggested he could get the car from the other dealership I told him about with no extra charge. I agreed but the salesperson kept on providing incorrect pricing information. He looked at my credit score and mocked me for trying to lease a car with that score. I was about to leave at that point, so he called his manager. The manager used pressure tactics, and made me sign on a window sticker that was not binding. They held me hostage for six hours and repeatedly refused to disclose if I was legally bound to wait for the car to be brought before signing the agreement since I realized it was not a good deal. The salesperson was offensive, combative, and kept on saying that he was "hangry". Their staff did not care to introduce themselves, brought a dusty car late at night and did not care to clean it up. After six weeks, they called my supervisor at my workplace to inform him that my license plate was ready instead of contacting me directly. In addition, they mailed my license plate to the wrong address causing unnecessary delay and trouble. These are some of the major issues I encountered, and by far the worst car buying experience. They are definitely not getting my business once this lease is over. More

Trading & Buying Overall I think the experience good have been a little bit better. Customer service needs to be just that, I think individuals at this dealership nee Overall I think the experience good have been a little bit better. Customer service needs to be just that, I think individuals at this dealership need to reevaluate the way they approach/interact with a customer as well as utilize the tools given more effectively. A customer shouldn't come in and feel like they weren't listened to when they presented all that they wanted from the beginning. A huge thank you to Anthony for working to try and make this trade-in as seamless as possible. He was enthusiastic from the first time we spoke on the phone and continued to his services until the deal was done. There were a few bumps in the road but those there were completely out of his control. He listened, comprehended, and stayed on point. If you want a professional and courteous Salesman he's your guy! More

worst experience EVER Only one word to describe this dealership...SHADY. I bought a used 2013 vehicle in 2015..I should've realized the first red flag when they are suppo Only one word to describe this dealership...SHADY. I bought a used 2013 vehicle in 2015..I should've realized the first red flag when they are supposed to clean the vehicle after you purchase before you drive off the lot, the car was still dirty. It looked like they didn't even bother to wipe it down. When we first looked at the vehicle, we also voiced concern that the tires looked pretty worn in. The dealer told us "if anything needs to be replaced within 6 months it would have been replaced during reconditioning." They charge you a "reconditioning fee" FYI Not even a month after I purchased the vehicle I had to replace my tires because a chunk came out of the wall. 6 months after purchasing, it was time to get the oil changed. I called on multiple days at multiple times and could never get through to schedule an oil change. I would either get hung up on or would be on hold for over 45 min without getting through to anyone. Lastly, my electronics started going out. I took it to their service department who told me they could not fix it and recommended I take it to the Chevy dealer to get fixed. They fixed the issue but also informed me that there was a block in one of the ducts that caused the wires to become corroded (also informed me it was like this before I purchased it). I attempted to speak with the GM and he does not follow through with what he says he would do (such as call when he says he will). The managers also are no where near on the same page. I spoke with a manager prior to the GM and when I did finally speak with him he had no idea what my complaint was regarding. They have no regard to what customer service is. I purchased through the USAA car buying service because I have always trusted USAA. But heed my warning, look at the reviews even if you're looking at a site you trust. Looking at reviews in the last 4 months appear other people are having the same issues. Take your business elsewhere to a business who actually can fulfill what it means to have good customer service. More

Great buying experience and price Got a great deal on the purchase of two cars. Josh did a good job figuring out what we were looking for and finding the right car. Got a great deal on the purchase of two cars. Josh did a good job figuring out what we were looking for and finding the right car. More