Ourisman Chrysler Dodge Jeep Ram of Woodbridge

Caveat Emptor Never have these two Latin words been more appropriate than when dealing with Lustine Jeep. They use the classic bait and switch with their pricing. Never have these two Latin words been more appropriate than when dealing with Lustine Jeep. They use the classic bait and switch with their pricing. Although they state that "freight and processing fees" will be added to their price, they don't tell you that they double the "destination fee" charged by Jeep ($1,095) and the processing fee is $699. Unless they have Harvard Law Graduates preparing their paperwork, they should call it what it is, extra profit. Their advertised price of $42,229 became $45,400 BEFORE TT&L and any additional dealer installed accessories. I can't believe dealerships like this still exist in 2017. More

Turned down sticker price in Cash Let me start by saying that I offered to pay sticker price in CASH not by check CASH, and do my own taxes and tags, for a 15 year old vehicle with ove Let me start by saying that I offered to pay sticker price in CASH not by check CASH, and do my own taxes and tags, for a 15 year old vehicle with over 100k miles. The used car manager manager wanted more than $2000 over the sticker price. Not only would he not budge on the price, but then he said that they already had someone else who wanted to buy the car. I have bought cars all over the east coast. This is the first dealership to use the "sticker price" as a starting price. More

POOR EXECUTION On 8/7/2017 I traded and purchased a vehicle from your establishment. I provided all required information the 10 day pay off as well as before leavi On 8/7/2017 I traded and purchased a vehicle from your establishment. I provided all required information the 10 day pay off as well as before leaving removed the vehicle in which I traded and added the new vehicle, basic protocol for purchasing a vehicle. It is not 08/29/2017 and the vehicle I traded has not been paid off. I have several Issues with this situation: The fact that it has taken 3 weeks to finalize a deal (please understand when I came to the dealer I had already been conditionally approved) On August 24th I was asked to come in and sign some additional paperwork and if I did not the payoff difference would be adjusted to my loan. When I removed the traded vehicle from my insurance, the company financing the vehicle added on an additional 446.00 because the vehicle was no longer insured, I was able to get this amount removed, however if not paid by the end of the month it is possible that they will add back on the insurance fee to this loan. When this was communicated the suggestion was for me to add the vehicle back to my insurance until the deal has been finalized. (Really) I have a payment coming due on the 1st for the vehicle I have traded. Your establishment called and asked for the payoff through the 28th and payment has still not been received. I was told that the deal was finalized on the 08/28/2017, I am not going to point fingers , however based on my experiences it does not take a bank 3 weeks to process documentation. It turned out that I did not even need to come in and sign anything on the 24th , because the issues was associated with the scanner and my name was not legible. Now as of 08/31/2017 if the check is received by then , I am supposed to come out of my pocket an additional 6.00 dollars in order to close this loan out (please understand I am not tripping over the 6.00, I am however pissed that it has even taken this long, and that I am also facing the possibility of having to make an additional payment so that my credit will not be affected because this did not happen in a timely fashion. I am not sure if this is your standard way of doing business, and me being asked not to worry the other (I am guessing One Main Financial , or maybe the accounting office) is an issue, especially since One Main is now calling me regarding the payment. Please note my salesman Brandon lee was great, this is the only reason why I gave 1 star! More

Horrible Lied saying he was sales manager. Lies and uses dirty tactics to sell. Avoid. Also dealt with Marcel who lied saying the Challenger was a Scat Pack wh Lied saying he was sales manager. Lies and uses dirty tactics to sell. Avoid. Also dealt with Marcel who lied saying the Challenger was a Scat Pack when indeed it was an SXT. Garbage dealer with bad sales. AVOID More

DO NOT GO TO LUSTINE IN WOODBRIDGE What a horrible experience I had, I can't even begin to write. Extremely unprofessional and so much discrimination. Matt actually came to my husba What a horrible experience I had, I can't even begin to write. Extremely unprofessional and so much discrimination. Matt actually came to my husband and I to disrespect us. If you are a salesperson, you need to learn how to negotiate with your customers, and if you think there is no room for negotiating a price, then you can respectfully oblige instead of showing off your bad customer service skills. Really, there was no customer service that man had to offer. No one is forcing you or the corporation to sell off the cars, you can simply say "We will not be able to meet the price offer" instead of so disrespectfully showing people the door. More

Horrible dealership to work with ABSOLUTELY horrible dealership to work with. Very unprofessional employees who lack respect and customer service skills. They refused to give me a pro ABSOLUTELY horrible dealership to work with. Very unprofessional employees who lack respect and customer service skills. They refused to give me a proper quote on paper. Spoke to Brandon Lee who was clueless how to sell a car, he then transferred me to Matt Lepage (General Sales Manager), who needs better training in customer service. Matt then transferred me to Jason Dill, who stated he was the General Manager of Lustine. Mr Dill also refused to provide me a proper quote. Mr Dill also hung up on me for no apparent reason (How is this company in business with leadership like this?). I refuse to come to an agreement over the phone without looking at ALL the numbers on paper, simply because it's a large transaction and I just don't trust dealerships. PLEASE STAY AWAY FROM THIS DEALERSHIP, THEY WILL NOT WORK IN YOUR INTEREST WHATSOEVER. More

Called about a 2008 GMC I called about a 2008 GMC 1500 and was told the vehicle was in stock. I drove from Fredrick Maryland to look at the vehicle. When I arrived, no one co I called about a 2008 GMC 1500 and was told the vehicle was in stock. I drove from Fredrick Maryland to look at the vehicle. When I arrived, no one could help me until I asked for the sales manager. At that time I found out that the vehicle had been sold two days before. The salesman who took my call had my phone number, but could not return my call to let me know that the vehicle had been sold. I would not recommend this dealership. I will make sure that anyone who is going to buy a car or truck, to make sure they don't go to Lustine for anything. More

Regrettable Experience If zero stars were an option I would have selected such. I purchased a 2017 Jeep Cherokee on March 10, 2017, and four months later am still working th If zero stars were an option I would have selected such. I purchased a 2017 Jeep Cherokee on March 10, 2017, and four months later am still working through issues with Lustine Chrysler Dodge Jeep. Sincere regret not having walked out of this dealership prior to purchase. Sales and Finance staff have limited knowledge and quickly become inaccessible once a deal is executed. Management makes claims they want to work with you to address issues, but they too disappear. Instead of the excitement one should normally feel after a new purchase, coupled with the fact it is a Jeep 4x4, exhaustion has transpired. The following have been contacted, after dozens of calls, emails, and in-person visits to the dealership -- and they too have had significant troubles in getting the dealership to honor the contract -- FCA (Corporate), Better Business Bureau, U.S. Consumer Financial Protection Bureau, USAA, and TrueCar. Every opportunity has been afforded by the Dealership to correct missteps and act with integrity. Ultimately, the Dealership has decided it is not worth the time, and clearly demonstrates no care for the customer after a purchase has been made. Despite claims made to TrueCar and the BBB, Lustine has yet to address their "accounting error" in respect to monies still owed from the trade-in payoff. Additionally, USAA questions Lustine's response to why they charged for title/tags/registration and did not renew them -- this after waiting 7 weeks for tags for a new vehicle. FCA Corporate addressed the Dealership's lack of honoring the trial periods for UConnect and SiriusXM, as the dealership claimed they had no control over this. The Dealership has also yet to correct the in-service date of this vehicle for warranty purposes. The vehicle was purchased six months prior, placed in-service, and had the UConnect and SiriusXM trials activated -- with that original purchase having fallen-through -- creating a need to correct the in-service date so I have the full warranty. This dealership has failed on all accounts and has continual negative ratings, yet no one addresses this. Though experiences differ, I would advise to not purchase or service a vehicle here. More

No customer Service We have been waiting 90 days for license plates and registration that was payed for When new Jeep was purchased.Your right your a sorry excuse for a d We have been waiting 90 days for license plates and registration that was payed for When new Jeep was purchased.Your right your a sorry excuse for a dealership praying on military famillies moving across the country. I have contacted everyone from General Manager Jason Dill 3 times by phone and several voice mails left and several with subordinates who said they'd tell him. To finance and title people have sent them and hand delivered information needed 5 different times. Found out their firewall wasn't letting it through by no one called me to let me know I contacttn after 45 days of not hearing anything. Be told many stories but truth is very allusive at this dealership. Now USAA has sent letters because of no title so. Ow pursing it with Chysler, Virginia Attorney General, Better Business, my lawyer and turning it over to military for action. GM Jason Dill acted surprised when I contacted him again like we haven't spoke before guess once you've paid your just a number. Karma coming Jason Dill I' e been contacted by several people from different webpage where I posted my experience saying they would be going elsewhere and thanked me. 😊 I found out many years ago a happy customer tells several friends a Unhappy customer tells Everyone!!!!! More

Waste of time! I'm actually here at the dealer writing this as I continue to wait for my truck. Once again, I had an appointment for service, 40,000 mile and an oil I'm actually here at the dealer writing this as I continue to wait for my truck. Once again, I had an appointment for service, 40,000 mile and an oil change. I specifically asked and the woman who scheduled it said it would be 90 minutes. The appointment time was 8 a.m., I was here promptly at 8 a.m., it is not 11:51 a.m. and I am still here. Every other appointment I've had here has been at least 4 hours. Last check they are still working on it and it will still be a while, but they could provide no timeframe. I can't believe I almost considered a trade in for a new truck here on the lot. With exception to the pre-paid service plan I have on my truck, I will not do any more business with this dealership. I don't know how it can remain in business with so many negative reviews. I will say, Chuck was a nice guy to work with regarding a potential trade in. More