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Ourisman Chrysler Dodge Jeep Ram of Woodbridge
Woodbridge, VA
931 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 931 reviews
June 18, 2018
Was pleased with the service The service was excellent and completed within the time frame estimated. I had a number of questions that I raised as a new car owner which were addre The service was excellent and completed within the time frame estimated. I had a number of questions that I raised as a new car owner which were addressed and answered quickly. More
by George
Employees Worked With
Doug Canty
June 18, 2018
Great service from Bryant Jones .Used dealshio for recall service .Bryant very professional.Had to order a part to finish the work. We followed up with a call to c from Bryant Jones .Used dealshio for recall service .Bryant very professional.Had to order a part to finish the work. We followed up with a call to complete service. Will use the dealshio for service and next jeep purchase. . More
by jpike
Employees Worked With
Bryant Jones
June 16, 2018
My experience with Moe💯 Moe is an Awesome salesmen. He is energetic knowledgeable of the cars he shows you. He gives you options and ensure that what he show you is comparabl Moe is an Awesome salesmen. He is energetic knowledgeable of the cars he shows you. He gives you options and ensure that what he show you is comparable to what your buying powers are. He kept a smile and as you waited. He ensured you was comfortable and offered drinks and snacks. Moe was overall just great! More
by Tashanlg
Employees Worked With
Jammie finance officer, Moe Buraleh, Giles Mulligan
June 12, 2018
Excellent, great customer service Great service, fast and efficient work. Employees very friendly and professional. Doug was patient, kind, professional, knowledgeable and quick to com Great service, fast and efficient work. Employees very friendly and professional. Doug was patient, kind, professional, knowledgeable and quick to complete my needs on getti g service done with vehicle More
by Wooten4
Employees Worked With
Doug Canty
June 08, 2018
Before you get a Jeep get Todd😀 Get Todd when you consider buying a car. Such a good salesman. He is very professional, knowledgeable knowledgeable, and has such a great personality. Get Todd when you consider buying a car. Such a good salesman. He is very professional, knowledgeable knowledgeable, and has such a great personality. He was honest and respectful of my wishes and need throughout the process of buying my Jeep. Thank you Todd😀 More
by Hamid
Employees Worked With
Azmi Sabah, Todd Carlson
June 06, 2018
Oil Change Their service was very fast and great! I would recommend them and their staff is all so nice and friendly. I had my two year old with me and they wher Their service was very fast and great! I would recommend them and their staff is all so nice and friendly. I had my two year old with me and they where all so patient with him running around. Usually I get people staring and me and making me uncomfortable, not this staff. It was great 👍 More
by GiselA
Employees Worked With
Barry Basson
June 04, 2018
Awful Experience Overall We bought a used Town & Country (2015, 25,000 miles) back in Sept/Oct. To begin with, we had the worst experience with getting the finance finalized, We bought a used Town & Country (2015, 25,000 miles) back in Sept/Oct. To begin with, we had the worst experience with getting the finance finalized, having to send and re-send documents to various people at the same location in different departments. I've never experienced this with any previous car purchases of any dealership. We were supposed to have a year's worth of XM radio, but after the three month trial period (that most car purchases come with anyway), it cut off. However we spent so much time already bringing the van in over and over, I just couldn't take bringing it again to get the radio hooked up (as I was told it had to be brought in to extend the XM contract, even free of charge). A month after the purchase, we've already had to get 3 of the 4 tires plugged at least once and had taken it for various ailments (which were "fixed", at least for the time being). While they did everything but the tires (I'm sorry but I felt like even for a used car, the tires should last longer than a month) as "too much time had passed." I get it, that's fine. But while the van was under warranty, we brought it in (the weather was still very mild this winter) because there was no air flow in the rear (we have a rear-facing car seat, so in the harsher temperatures it's vital to have the air in the back). At 35,500 (right out of the bumper to bumper warranty) the air was still not working (the original comment from the dealer was "sometimes it just takes time to 'make it back there.')' We brought it in, they "fixed" it and it was working fine for a little over a week. It stopped working again yesterday so now we have to take it back to have it looked at. It will only be covered if it is the same thing that they fixed previously. I understand policies and even the bandwidth to be able to evaluate/repair cars on the spot over the weekend, but I'm really disappointed we have to take the time off work to bring it back, with two small children. Originally I had planned to purchase a Honda Odyssey, but my husband pointed out the Town & Country and I was impressed. But for less than the year we've had it it has been nothing but headaches and disappointment. My dad said never to trust a used-car purchase, and that the dealer doesn't care what happens once they sell the car, but I'm hopeful he's wrong. More
by mebvagirl
Employees Worked With
Kelly Uzodinma, Doug Canty
May 31, 2018
Azmi is a god There's one big reason why I've purchased multiple vehicles through Lustine over the years, and it is the Finance Manager: Azmi Sabah. This man's face There's one big reason why I've purchased multiple vehicles through Lustine over the years, and it is the Finance Manager: Azmi Sabah. This man's face ought to be shown on Google when you search "excellent customer service" and sort by Images. He is like Leonardo DiCaprio in The Wolf of Wall Street; high energy, determined, and successful. But instead of selling bogus stocks for his own gain like in the movie, Azmi is doing whatever he can to get you the best finance rate possible. You're in good hands when Azmi is taking care of you because he actually cares. He will give you his personal cell number and tell you to not hesitate to give him a ring if you have any problems whatsoever. He's even offered to help me resolve some things that have been hurting my credit score because he noticed them as he was putting in loan offers, believe me when I tell you that this guy is one of Lustine's greatest assets. His attitude and hospitality towards his customers makes you feel like he is their long-time best friend and it's seriously a delight any time you have the opportunity to work with him. More
by tbuckley
Employees Worked With
Azmi Sabah
May 30, 2018
Bad All Arround NEVER use them. 1. Would NOT stop calling even though I told them I had to wait until the VW recall was done. 2. They were late all the time. A NEVER use them. 1. Would NOT stop calling even though I told them I had to wait until the VW recall was done. 2. They were late all the time. Appointments don't matter. 3. Told me I could pay with my bank card. WRONG. Blamed it on me (I had the text). Then wouldn't let me process a wire transfer. When I told them I wanted all my money back, they relented. 4. They put a lean on the title even though I paid in full in cash. 5. They gave the DMV the wrong address. Now I have to deal with the DMV. There are many options in the are. If they all went out of business, travel rather than deal with these clowns. More
by ltscooby
Employees Worked With
Not on list.
May 30, 2018
Worse Service Center Ever! Every time I take my vehicle for service I leave angry due to the length of time it takes and the final cost of service. Every time I take my vehicle for service I leave angry due to the length of time it takes and the final cost of service. More
by Former Costomer
Employees Worked With
Doug Canty
