Ourisman Chrysler Dodge Jeep Ram of Woodbridge
Woodbridge, VA
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Recent service Doug in service was very knowledgeable and helpful with the service of my vehicle. I felt he went above and beyond to ensure i was taken care of in a Doug in service was very knowledgeable and helpful with the service of my vehicle. I felt he went above and beyond to ensure i was taken care of in a timely manner. More
Rude and unresponsive on what should have been the easiest deal of the day. I called about a specific vehicle (I provided the stock number), all I asked for was the botto on what should have been the easiest deal of the day. I called about a specific vehicle (I provided the stock number), all I asked for was the bottom line price, and lease payment of the vehicle. I told them exactly what to assume regarding out of pocket costs and any difference in trade value of my current vehicle. Despite this, the discussion kept coming back to “what payment are you trying to get to” which wasn’t a factor for me…just give me a number. I was assured I would get a call back and would have to call them back hours later, still with no answers. Finally after 8 hours the salesman called me back with a monthly payment but no back-up information regarding what made up the cost. Additionally, their trade in offer was below the low end wholesale (and KBB Instant Offer). I fully understand estimating a trade over the phone is difficult, all they had to do was provide the back-up data I asked for and we could have worked through the rest of the deal. Rather than that, the salesman got mad, said there was nothing left to talk about and hung up. I called and left a voicemail for the GM with no return call. The next day, one of the sales managers called me, apologized and said he would get me the numbers within 30 minutes…I never heard back from him. Rather than deal with dealership who clearly doesn’t respect potential customers I called Thompson Jeep in Baltimore, had a price in 20 minutes and drove the extra miles to close the deal. More
WORST EXPERIENCE EVER I am a long time Dodge owner and have dealt with multiple Dodge dealership and would not go back there if my head was on fire and I needed a glass o I am a long time Dodge owner and have dealt with multiple Dodge dealership and would not go back there if my head was on fire and I needed a glass of water. I went in for service on my Ram truck and as soon as I spoke to the service rep he started trying to sett me things. I explained I had a recall on the truck and had a couple issues. We have had an issue with the rear breaks not engaging causing all stopping to come from the front breaks and a low RPM issue with a front wheel like a wheel bearing is going bad. He brought up services which were not covered by my bumper to bumper warranty and assured me they would be below the computer generated price. (WRONG) he tried to sell me tires and wanted to rotate my tires (with a $300 dollar service to rotate my tires) then he came to me and wanted to flush my entire brake system (my expense) After the recall issues were done and they lubricated my calipers, ($220) I got the xxxx out of there. So I got a couple recall items fixed and spent $220 and neither of my problems were fixed. Service was a ripoff from the minute I walked in. More
Great customer service I wanted to write an outstanding review for Mr.Bryan he works at service department. He was a great person with great personality. I used to drove Mer I wanted to write an outstanding review for Mr.Bryan he works at service department. He was a great person with great personality. I used to drove Mercedes Benz and their service was great so Bryan reminded me a lot for a second I thought I was in Mercedes Benz service shop. I think Bryan he deserves a better position in the dealership. I cannot express in words How grateful I’m thank you so much Bryan More
Excellence "I am glad to have visited lustine Chrysler Dodge Jeep and ram dealership. Mrs. Brittany kawada was a pleasure. Very much well spoken, and attentive. "I am glad to have visited lustine Chrysler Dodge Jeep and ram dealership. Mrs. Brittany kawada was a pleasure. Very much well spoken, and attentive. This would definitely be my choice of dealerships. A recommendation to a friend is absolutely in hand. " More
Happy & extremely greatfull My dealings with David Layton has been nothing but overjoy with his professionalism. I am a proud owner of a Jeep Compass. Thank you, David. My dealings with David Layton has been nothing but overjoy with his professionalism. I am a proud owner of a Jeep Compass. Thank you, David. More
Getting better My experience with the service department customer service and information on suggested service has been horrible. My wife and I seriously considered My experience with the service department customer service and information on suggested service has been horrible. My wife and I seriously considered not buying anymore cars from this dealer but we really like and respect Azmi in finance. He is the only reason we stay with Lustine. This trip to the service department was to patch a tire and take care of a recall. Doug did an amazing job relaying all pertinent information and taking care of the vehicle. More
Hadley Blue Rocks Hadley Blue is man and very professional. Mr. Blue was very knowledgeable about Jeep product line. Mr. Blue made me feel like I was the most custom Hadley Blue is man and very professional. Mr. Blue was very knowledgeable about Jeep product line. Mr. Blue made me feel like I was the most customer in the world. More
Great service with Doug Canty Doug was fabulous. He was able to identify the issue and get new part ordered. Difficult issue made easy by Doug. Well done! I recommend everyone ask Doug was fabulous. He was able to identify the issue and get new part ordered. Difficult issue made easy by Doug. Well done! I recommend everyone ask for Doug. More
best service person im so sad that the rating stars are only 5. because the guy i met today BARRY BASSON he deserve more than 5 stsars. just a small problem with this d im so sad that the rating stars are only 5. because the guy i met today BARRY BASSON he deserve more than 5 stsars. just a small problem with this dealership if u go for car service u have to find a person by urself nobody comes to u and ask. you have to say hello helloo get me take me, im here for car service please get me please. More