Ourisman Chrysler Dodge Jeep Ram of Woodbridge

MISERABLE EXPERIENCE, HIDES DAMAGE, YOU’VE BEEN WARNED MISERABLE EXPERIENCE, HIDES DAMAGE, YOU’VE BEEN WARNED. STAY AWAY I corresponded several times online regarding a used vehicle with Brandon a manager MISERABLE EXPERIENCE, HIDES DAMAGE, YOU’VE BEEN WARNED. STAY AWAY I corresponded several times online regarding a used vehicle with Brandon a manager. When I arrived I met Brandon who set me up with Ike a salesman. I negotiated with them both regarding the price of the used vehicle which we finally agreed to terms. Once I got home and saw the vehicle in sunlight the following day it was clear the vehicle was repainted, there was clear overspray on the vehicle. Also during inspection the rear diff was brand new, “extremely uncommon for a 2016 car according to the mechanic, he asked if this was disclosed to me.” NOOOO it was not. I was informed this car was mint with a clean Carfax by IKE. I called Brandon the manager immediately with extreme concern the car had been in an accident, his response was “I don’t deal with used cars” and transferred me to someone’s voicemail. Brandon essentially sold me the used car, then he blows me off a few days later, this response blew my mind, worst customer service ever. No business being a manager, a complete joke. I then called IKE whose response was this is your opinion and you don’t have evidence to support it. He hadn’t even seen the car, a MD mechanic went through it and informed me of these concerns and confirmed my other suspicions. I essentially brought the car back to the dealership and showed it to the preowned director Jesse, he saw the evidence and said they would “make it right and fix the paint and the decal that was removed to repaint, yes part of the decal was missing, not sure how this made it on the lot wo any noticing but it did. I should have noticed but missed it too. Before I left Jesse gave me a copy of my initial review on this website and said “we will make this right but I need you to delete this review. Not happening, they clearly hid damage to the vehicle and since the car was not only VA inspected and also Certified there is no way someone didn’t know. Finally got the car back, the overspray on the door was fixed and the decal was fixed. Once again it was corrected half assed. Instead of just detailing the entire car and buffing the entire car they only did the driver side of the car. The overspray on the roof and hood was still there and white scummy water all over the truck from replacing the decal. They didn’t even wash the car or fix all the overspray, which I clearly pointed out. I decided to cut my losses and just pay a professional detailer to fix everything, Lustine doesn’t care about you once they get their money. The absolute worst car buying experience and most unprofessional dealership I’ve ever dealt with, TERRIBLE. Save yourself a miserable experience and go somewhere else. THEY DON’T DISCLOSE DAMAGE IF ITS NOT ON CARFAX, BE CAREFUL!!!! More

Thanks for taking care of me Bought a new truck from Lustine, the exact one I was looking for. They honored the internet price which was a nice surprise given that many dealership Bought a new truck from Lustine, the exact one I was looking for. They honored the internet price which was a nice surprise given that many dealerships do not. Sales Consultant Basil Moye and Sales Manager Brandon Shanahan were top notch in reaching a fair deal with me. Finance Manager Daniel Khan worked diligently in securing the financing - this especially after I returned twice to renegotiate the terms (due to my indecision and general lack of knowledge in the car buying process.) Big kudos to him. Finally, General Manager Matt LePage was also extremely accommodating in helping me to renegotiate the final terms. Again, this all happened after I returned twice due to my indecision on the terms. These guys patiently reworked the financing. Thank you once again. More

Unacceptable, dishonest, and unprofessional I want to start off by saying that normally I am understanding and would not give such a low rating to any company. However, my recent experience at L I want to start off by saying that normally I am understanding and would not give such a low rating to any company. However, my recent experience at Lustine Jeep trying to buy a used 2016 Honda Civic was flat out unacceptable, dishonest, and unprofessional. You would think a car dealership would want to sell a car to a customer and get the ball rolling, but wow I guess not. I want to give Jesse Annis, Pre-Owned Director, a special shout out as he was the Sales Manager that created a terrible experience and disqualified me as a potential customer. The Salesman I worked with was decent, kind, professional from the beginning.However, I will note that the follow up was not there and multiple times I was told I would hear back from him and I did not. Let me remind you guys, I am a young professional and walked in with a navy suit in full dress attire. I was ready to buy a car in cash and enjoyed the Used 2016 Honda Civic EX-T (Vin: 19XFC1F37GE018697) during the test drive, and I only needed to do an inspection in order to make sure I was not buying a lemon. After the test drive on October 11th, I told the Salesman I would be returning the next day to get the car inspected--he agreed and had no objections. The next day, I show up the dealership around 1pm and am told that the car is being looked at by a potential buyer and that there may be a deal in the process, so he would not be able to let me get it inspected. Then my salesman brings out Jesse and introduces himself. From the get go, Jesse started questioning my request for the inspection, asking "why do you need to get it inspected, we have our mechanics do...". I told him flat out I don't trust any dealership and am doing an inspection to make sure there are no hidden problems with the car. After going back and forth he agrees to let me 'take it next door' to the Honda dealership to get it looked at, while the 'other deal' was in process. My salesman assured me that I would be able to show up to Honda, even mentioned Jesse used to work at the Honda Dealership next door. I told him flat out that I will have to take the car to my mechanic (about 30 mins away). I also want to mention that I got advice from a co-worker who was a former Finance Manager at Koons. He assured me an inspection is normal and taking it to a mechanic 30 mins away is not out of the ordinary. Of course, they tried to play games and say, there is someone looking at the car---we can't let you take it. I tried 4 different times to work with their demands and go out of my schedule (even mentioned that I would take off of work). Thank goodness, my salesman had terrible follow up and shout out to Jesse once again--because of they're inability to cooperate and accommodate my needs, I took my business to a local dealership and purchased a used 2016 Civic EX. Not only was the Lustine Jeep Civic overpriced, the model (EX-T) is known to have an oil dilution problem because of the 1.5v liter turbo engine. DO NOT GO TO LUSTINE JEEP unless you want to be lied to and waste your time. Once again, I was ready to throw my money to these people and they were not savvy enough to take me as a serious customer. Anyone is welcome to contact me about recommendations in the DMV area for a used car. I will also make sure to post this review on as many websites as I can --Kelly Blue Book, Car gurus, AutoList, AutoTrader, etc. Hopefully this will wake up their management as the Salesman let me know he's been working 5 years with Jesse - I doubt anything will improve with a Sales Manager that has had these imprudent practices for so long. More

Great customer service Always professional, and good with explaining what was done and all recommendations. The waiting area is clean, snack machines and beverages are av Always professional, and good with explaining what was done and all recommendations. The waiting area is clean, snack machines and beverages are available. The keep you updated on the progress of your vehicle. More

Hannah service advisor is top-notch! Made an appointment the day before service and was able to have my headlights replaced with in stock parts. Hannah was very knowledgeable about my Je Made an appointment the day before service and was able to have my headlights replaced with in stock parts. Hannah was very knowledgeable about my Jeep! More

Stole your money If you are looking for somebody stole your money, you are in the right place, we went to buy a car and pay cash, the seller said we would have a lot o If you are looking for somebody stole your money, you are in the right place, we went to buy a car and pay cash, the seller said we would have a lot of benefit if we pay only $10 k, we did it! at the end of the day we have a loan with the 25% rate at the bank because we never used credit, that means we are going to pay the double price of the car, included all the warranties they sold us. Thieves!!!! More

Love my 2019 Jeep Wrangler Rubicon! Great dealership! Going in to buy any vehicle can be so stressful and daunting. To be completely honest before walking into the dealership I was a little intimidated as Going in to buy any vehicle can be so stressful and daunting. To be completely honest before walking into the dealership I was a little intimidated as this was my first big purchase as well as my first Jeep. That all changed when I met my salesman, Josh. From the moment I got to test drive my 2019 Jeep Wrangler Rubicon everyone at Lustine Jeep had my back. Josh educated me on all the features this truck offered, explained the differences between different trim options and let me know all of the benefits of buying a brand New Jeep! Kibebe who was assigned as my concierge was very helpful in showing me all of the extended warranties that were available and which ones would be beneficial to my lifestyle and what I would be using the truck for. Sham in finance was AWESOME, he worked his magic to get my payment to where I felt comfortable and explained how each warranty would impact my payment ever so slightly and how it was worth it to have the added protection for not much more per month. Rex the controller at the dealership runs an amazing operation! Rex was very present on the dealership floor, interacting with customers and ensuring that every customer leaves his dealership happy and satisfied! I can’t say enough great things about my buying experience. I can honestly say that Lustine Chrysler Dodge Jeep Ram has made a loyal, lifelong customer out of me! More

Some Bumps, but Satisfied by the End My wife and I came here to look at a particular car that we had seen online. We liked it and were talking numbers quickly. Herb was pleasant and persi My wife and I came here to look at a particular car that we had seen online. We liked it and were talking numbers quickly. Herb was pleasant and persistent to follow up with any questions or concerns that we had during the process. He even made sure that we would get a fair shot at appropriate financing after being blindsided by what was being offered to us initially. Dan was great to work with in the finance department. He got us a stellar rate and helped us get appropriate protection for our car without pressuring us to buy a package that didn't fit our needs. More

BUYERS BEWARE! DONT BUY FROM THIS DEALERSHIP! BUYERS BEWARE! DONT PURCHASE A VEHICLE FROM THIS LOCATION!! THE LUSTINE VIP PRICE OR PRICE ON THE INTERNET WILL NOT BE HONORED!!! BUYERS BEWARE! DONT PURCHASE A VEHICLE FROM THIS LOCATION!! THE LUSTINE VIP PRICE OR PRICE ON THE INTERNET WILL NOT BE HONORED!!! Just bought a new vehicle from this location and when I tell you nothing about this purchase felt right. If I could have barfed at the table I would have. The tricks and add ons they try to throw at you will leave a normal persons head spinning. Please be warned WALK OUT if the price is not right, please shop around. The internet Lustine is not the price you will receive, unless you are military. So if you can’t get the price you see on the internet just leave. Not worth the hassle. Love my new vehicle but they really got me and these people have NO REMORSE all about the dollar!! More

Service Great customer service. Always happy with more service. I don't like that I have a minimum word requirement in this survey I makes me not want to do i Great customer service. Always happy with more service. I don't like that I have a minimum word requirement in this survey I makes me not want to do it. More