Ourisman Chrysler Dodge Jeep Ram of Woodbridge

Antonio Ferrari was very helpful and professional. He answered all of my questions that I needed answered to fullest and made sure I got the best deal I could on a new charger. answered all of my questions that I needed answered to fullest and made sure I got the best deal I could on a new charger. More

Antonio was really helpful, I got the truck I wanted for the right price, he is got a lot of knowledge of the product he is selling and explained to me de pros and cons. I would really recomend this dealer the right price, he is got a lot of knowledge of the product he is selling and explained to me de pros and cons. I would really recomend this dealer!!! More

My experience with this dealership was very bad My experience in the past with Mr. Nino Sita and this dealership was very bad and dissatisfying. I pray never to experience such sales services and ne My experience in the past with Mr. Nino Sita and this dealership was very bad and dissatisfying. I pray never to experience such sales services and never to refer anyone to that dealership. More

I can't say enough good things about my experience of buying a new Jeep Gladiator at Lustine Dodge/Jeep/Ram. Ron "Boston" was great with sales aspects, Sham in finance is a rock star with getting me a ra buying a new Jeep Gladiator at Lustine Dodge/Jeep/Ram. Ron "Boston" was great with sales aspects, Sham in finance is a rock star with getting me a rate I can afford. Matt (GM?) Was very generous with working out the final sales price. There are too many great people to name everyone. All I can say is, if you need or want a new vehicle... go see this team! More

These guys are so friendly. AMAZING SERVICE!! Mr. Ferrari is very knowledgeable of the products and takes great his time to explain all car features. is very knowledgeable of the products and takes great his time to explain all car features. More

Amazing! Antonio and Dabid were fantastic at being supportive, providing detail and doing there best to offer me the best deal possible! Thank you SO much :) Antonio and Dabid were fantastic at being supportive, providing detail and doing there best to offer me the best deal possible! Thank you SO much :) More

DECEPTIVE AND DISHONEST DO NOT TRUST PRICES GIVEN ON THEIR WEBSITE This dealership gives car salesman a bad name. The prices listed on there website show rebates that mos DO NOT TRUST PRICES GIVEN ON THEIR WEBSITE This dealership gives car salesman a bad name. The prices listed on there website show rebates that most people won't qualify for. I wanted to confirm that they would be able to meet my price point before I drove in there. I am located quite a ways a way and with Covid-19 I didn't want to make any unnecessary trips. Not only were they not even close to getting me where I asked (over 50% higher), but the starting price for the vehicle in question was $3,000 higher than shown on the website. And that was before taxes and fees. I have no problem with people making money. That is the way the system works. But I don't accept being devious on your website and doing anything you can to get people to come in even if you know that you won't be able to get them the deal needed. Just be honest. Don't waste my time and I won't waste yours. Overall, the worst experience that I have ever had with a dealership. More

Antonio was amazing and made me feel like family. Thank you for all of your hard work! 10/10 would recommend him to my friends and family you for all of your hard work! 10/10 would recommend him to my friends and family More

Worst experience words can't describe. Dear Sir/Madam, my name is Alex Victorovich and here is my story: The event that I want to share with you took place this past weekend, February 29 Dear Sir/Madam, my name is Alex Victorovich and here is my story: The event that I want to share with you took place this past weekend, February 29, 2020. Prior to my visit to Lustine Dodge dealership I inquired about 2019 Dodge Challenger Hellcat Redeye wide body(MSRP$88000) via email. A sales person by name Nicolas Castro responded to my inquiry. We exchanged several emails back and forth where I clarified to the sales person an exact make and model that I was interested in. After that we started discussing the price and Nicolas replied several days later stating that he was sick with flu that the price based on the model and make that I requested will be $845/mo with 0 money down out of the door. I continued with negotiation on the given price and Sales Manager by name Bo Morgan replied to my email stating that he can lower the payment to $799 for 42 month term lease based on the same terms that I required earlier. I thought the figures through and spoke to several other dealers in my area(Vienna, VA). I replied that 42 month term was too extended to my liking and all of the sudden I receive a reply from a General Sales Manager by name of Mike Tatum. I told Mike via email that I would be comfortable paying $750/mo with 0 money out of pocket out of the door to which Mike responded that if I show up before the close of business on February 29, 2020 he guarantees $750/mo for 36 months with just first payment out of the door. I replied with thank you and that I will be there in the afternoon on February 29th. Once I arrived to the dealership Bo Morgan greeted me and introduced me to Nicolas Castro who was assisting other clients. I sat at the table anxiously waiting for my turn. 15 minutes later Nicolas Castro approached my desk and asked me to follow him so he could show me the car. We walked outside where Nicolas started up the 2019 Dodge Challenger Hellcat Redeye via remote start. I told Nicolas that I don’t need to drive since I have test drove that vehicle previously. I returned back to my seat and Nicolas continued to assist his previous clients. Ten minutes later Nicolas approached me and asked me to provide the keys to my truck that I was planning to turn in- I handed him the keys. Twenty more minutes of boredom passed by and all of the sudden a gentleman approached my desk and introduced himself as Mike Tatum, General Sales Manager. He was nervous and deceiving as he spoke, I felt that something does not feel right, yet I continued to listen. Mike informed me that there has been a mistake and that he entered a wrong stock number as he was working on “figures” and that the price he gave me is not on 2019 Dodge Challenger Hellcat Red eye and that we are $15000 apart on that particular vehicle even though Bo Morgan and Nicolas Castro, for some reason, were working on my particular request. I thanked Mike and told him that if he can’t honor the deal that he provided me electronically I wouldn’t be interested in purchasing anything else. I left the dealership with great disappointment in my heart and regret that I contacted such an incompetent and not trustworthy dealership for my car buying experience. I sat in my truck and reread all the communications just to make sure that everybody is on the same page and according to all the emails it was clear that Mike Tatum lied to me without any shame and any consideration. On my way home I dialed Bo Morgan’s cell phone just to get it straight and Bo immediately passed the phone to Mike. Mike told me that he will check things out and will call back, yet he never did. On Monday I went to Lustine Dodge dealership’s website to check if the car is still there and guess what? It was gone- meaning it was sold to somebody else regardless of any commitments we previously had. More