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Ourisman Chrysler Dodge Jeep Ram of Woodbridge

Woodbridge, VA

3.6
931 Reviews

14211 Jefferson Davis Highway

Woodbridge, VA

22191

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Showing 931 reviews

October 17, 2020

Thank you,Jariel for helping me to find the right car for my wife ,my prayers for you and your family. Thank you so much. Very happy 😃 More

by Yuviny1979
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jariel Curtis
Oct 19, 2020 -

Ourisman Chrysler Dodge Jeep Ram of Woodbridge responded

Thank you for taking the time to share your experience with Jariel! We are so happy that he was able to find the right car for you and your wife! Please let us know if we can help again in the future! Matt Lepage General Manager Lustine CDJR (703) 492-3647 mlepage@lustine.com

October 15, 2020

Eric is always great! As a woman, they don't recommend unnecessary repairs which I appreciate. I was a long time Ford customer so I'm glad in here.I love this service department! Thank you! More

by kchamberlain1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eric Boswell
Oct 15, 2020 -

Ourisman Chrysler Dodge Jeep Ram of Woodbridge responded

Thank you for sharing about your experience with Eric! He really is awesome to have around and does a great job at explaining everything to his customers! Thomas Ramey Service Director Lustine CDJR (703) 643-5125 tramey@lustine.com

October 15, 2020

Great Service. Traded vehicle in for the purchase of new vehicle. The service and attention to detail was unbelievable! My sales person was very knowledgeable and informative. Will come back! More

by Ted 88
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sham Moumen, Nahom Hagos
Oct 19, 2020 -

Ourisman Chrysler Dodge Jeep Ram of Woodbridge responded

We are so happy that we were able to help out with trading in your car! Please let us know how we can help out again in the future! Matt Lepage General Manager Lustine CDJR (703) 492-3647 mlepage@lustine.com

October 09, 2020

We came to an agreement on the phone for the price of my lease. At the dealership there were no “extras” or surprises. Great experience. More

by ann
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nahom Hagos
Oct 09, 2020 -

Ourisman Chrysler Dodge Jeep Ram of Woodbridge responded

Thank you Ann for sharing about your recent experience. We strive to leave out the extras and surprises; transparency is extremely important! Matt Lepage General Manager Lustine CDJR (703) 492-3647 mlepage@lustine.com

October 06, 2020

Excellent salesman Kevin. Worked hard for us. As did the entire team to include financial services. 10 stars this is our third vehicle from lustine More

by Tom
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sham Moumen, Kevin Newborn, Rachel Moss
Oct 09, 2020 -

Ourisman Chrysler Dodge Jeep Ram of Woodbridge responded

Tom, We are so happy to hear about your experience with Kevin Newborn. He is one of the hardest workers that we have! Matt Lepage General Manager Lustine CDJR (703) 492-3647 mlepage@lustine.com

October 05, 2020

Jariel and Grace were amazing. They handled all my needs and were very knowledgeable about the company and services. They helped me in a time of need and care about my needs. More

by chamilton.ch28
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jariel Curtis, Grace Burgoa
Oct 06, 2020 -

Ourisman Chrysler Dodge Jeep Ram of Woodbridge responded

We are so happy to hear about your experience with Jariel and Grace! Please let us know how we can help in the future. Matt Lepage General Manager Lustine CDJR (703) 492-3647 mlepage@lustine.com

September 28, 2020

promised bumper too bumper and Maintenance up to 100000 miles , when the car needed repair, the general manager Matt told us the guy who sold us the warranty has been fired for different reasons according More

by johnnysarkis
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Matt Lepage
Oct 01, 2020 -

Ourisman Chrysler Dodge Jeep Ram of Woodbridge responded

Good afternoon Mr. Sarkis, Your wife brought your Ford to us last week. We have good-willed a battery for you in your 40,000 mile Ford Fusion that you purchased three months ago (not covered under Warranty). I talked to you personally on Saturday for roughly 45 minutes and explained to you what coverages you do have and what coverages you do not have. I provided your wife with a brochure outlining the coverages you do have to ensure you understood the coverages. In the event you are not satisfied with the coverage the warranty provides I mentioned it is cancellable. Currently, your vehicle is at Ford and Thomas our service Director has been trying to get an update without any luck. You talked to him earlier today as well as myself. At this time we do not know if the issue will be covered by the warranty you purchased we cannot authorize a rental car as the warranty company will not cover it and must be diagnosed first. We have already good-willed the battery for you and understandably cannot good-will a rental car for an uncertain number of days knowing it may not be covered as the vehicle has not yet been diagnosed and I am certain that you will not agree to pay for the rental if your concern with your Ford is not covered by your Warranty. I apologize for the aggravation that this has resulted of this. I'm happy to go over the paperwork with you and/or along with another member of our finance department in person to provide additional clarity to you. I hope FORD can return to us a diagnosis fast so we can get this issue resolved in as timely of a manner as possible. Thank you for your business and I'm sorry you're experiencing some issues with your vehicle. I hope they are all resolved soon. Respectfully, Matt Lepage General Manager Lustine Chrysler Dodge Jeep Ram Direct: 703-492-3647 E-mail: mlepage@lustine.com

Oct 01, 2020 -

johnnysarkis responded

Mr. Lepage: once again Mr. Lepage responded claiming he spoke with me Saturday for 45 minute , that is another lie , he spoke with for 45 minutes on Thursday when he gave me nothing but misleading information. I only spoke with you Thursday and Monday. I have my phone record to support my claim. Mr. Lepage please get your fact straight. I will be uploading my phone records for proof. When I bought the Warranty the pitch was when something goes wrong it will be very convenient , you make an appointment ,you bring your car and will give you a loaner , it took them 5 days and after repeatedly complaining they still don't know what is wrong with my car and they finally agreed to give us a rental car and now we finally have our car back. Our car is at ford because they can't fix it, he said if it is not Jeep or toyota they only fix minor repairs, yet when they sold us the warranty the pitch was about convenience. he expected me to take the car to Ford and wait 5 days without a car to find out what is wrong with my car and only for then they will make the decision to give me a rental car or no, none of that was even remotely mentioned when they sold us the warranty. They still sold us warranty on a car they can't fix unless minor repair. Yes Mr. Thomas is following up on the 5th day after going and complaining on social media and escalating the issue. Mr. Lepage if you like me to go into further details please don't hesitate to ask...you are entitle to your own opinion but not your own set of facts.

September 27, 2020

Very professional dealership 20/10. Would definitely do business with again. Answered all my questions accordingly and didn't hesitate to show mr anything I needed to know. More

by Caleb T
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Daniel Khan, Ike Lemuwa, Mike Tatum, Amber Jennings, Marcel Mosley, Nahom Hagos, Jariel Curtis, Antonio Ferrari, James McNeal, Thomas Finley
Oct 01, 2020 -

Ourisman Chrysler Dodge Jeep Ram of Woodbridge responded

Thank you Caleb for the kind words about your experience with our dealership. We look forward to helping again in the future. Matt Lepage General Manager Lustine CDJR (703) 492-3647 mlepage@lustine.com

September 16, 2020

Jariel Curtis was great very professional and pleasant. He took his time and told us about all the features on the truck and how they worked. More

by lindakjackson315
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jariel Curtis
Sep 18, 2020 -

Ourisman Chrysler Dodge Jeep Ram of Woodbridge responded

Thanks for the kind words about Jariel! We really enjoy having him on our team! Matt Lepage General Manager Lustine CDJR (703) 492-3647 mlepage@lustine.com

September 01, 2020

Ike and Sham knew exactly what i wanted and made certain I was able to make the deal satisfactorily. They were extremely professional and helpful!!! More

by darlingdes
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sham Moumen, Ike Lemuwa
Sep 18, 2020 -

Ourisman Chrysler Dodge Jeep Ram of Woodbridge responded

Thank you for the kind words about Ike and Sham! they really take their time to ensure that customers are taken care of! Matt Lepage General Manager Lustine CDJR (703) 492-3647 mlepage@lustine.com

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