Ourisman Chrysler Dodge Jeep Ram of Bowie - Service Center

The worst experience I have ever had. A year ago I went to buy a Ram 3500 dually pickup truck 07/21 and guess what. A year later in 10/22 the transmission on that $75,000 truck is gone. A year ago I went to buy a Ram 3500 dually pickup truck 07/21 and guess what. A year later in 10/22 the transmission on that $75,000 truck is gone... And only have 3 oil changes made from the same dealer shop. OK I use the truck 6 days a week and drive a lot because I use for estimate jobs and visit customers. In one year I put close to 40.000 miles but those are highway miles. the dealer is replacing the transmission because is still under warranty but how hard can be for a dealer shop to replace one transmission on a truck? mY truck is been there since September 12th and as of today October 28 the truck still not repaired yet, almost 2 months and on top of that they wont give me a truck for me to use, they said I have to rent a truck and after fight with them they said they will only cover half of what ever I expend on car rental, so far I am $4,300 in car rent. on any way I see this I can not see it fair because the truck came defective from factory and now I have to be renting truck every week and put out my pocket almost $2,500.00 so far this was my third truck purchased from this dealer chain and it will be the last. More

I'd give 0 stars if I could. Dropped my vehicle off to have a couple recalls done and a oil change 3 days later the vehicle wasn't even touched. I needed the vehicle back for t Dropped my vehicle off to have a couple recalls done and a oil change 3 days later the vehicle wasn't even touched. I needed the vehicle back for the weekend picked up and noticed as kid that drove if from around back got out he grabbed the door and scratched my paint and there's also a baseball sized dent in the tailgate... it's been 3 weeks and I've called multiple times and no one has returned my call.. People BEWARE and stay clear. they don't get vehicles back to there owners in reasonable time or a committed time. More

I am very dissatisfied with the service i received, and the rip off attempt. When I first inquired about, servicing my 2016 Jeep Cherokee Limited, I was told that we had to leave the vehicle for 3 to 4 wee the rip off attempt. When I first inquired about, servicing my 2016 Jeep Cherokee Limited, I was told that we had to leave the vehicle for 3 to 4 weeks. Two months later, I was told I would have to leave it for a week. This is where it gets good. I take my Jeep to the dealership, they tell me they can get to it in 2 to 3 days. I thought great, we're moving in the right direction. I was informed that my parking brake sensor had gone bad. They inspected the brakes, and informed me that I needed new pads and rotors. A job that normally cost approximately $1,000. They wanted twice the price over $2,000. So, I got the sensor fixed, and took the car to a different shop for brake service. There, I was informed, I didn't need new brakes. The brake pads were better than 50 percent good, and the rotors were better than 60 percent good. So why is it that they, the dealership, tried to charge me twice the price for a service I didn't need. No trust, bad business. I wish I wouldn't paid for the 3 oil package. Other than the pre paid oil changes, I will not be going back there. Please spread the word, so no one else gets robbed, legally. More