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Ourisman Chrysler Dodge Jeep Ram of Bowie - Service Center

Bowie, MD

4.5
437 Reviews
Call Service Center (855) 818-4762

437 Reviews of Ourisman Chrysler Dodge Jeep Ram of Bowie - Service Center

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June 21, 2023

Poor communicating issues. They can end up taking a very long time. Giving the run around More

by dbthaone
Service Price Transparency
Recommend Dealer
No
Employees Worked With
Not listed
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Jun 21, 2023 -

Ourisman Chrysler Dodge Jeep Ram of Bowie responded

Thank you for taking the time to share your feedback with us. Excellent customer service is our top priority, and that includes effective communication. We regret that this was not your experience and would value the opportunity to improve. Please reach out to our General Manager, Younes Bekkali, directly at younes@ourismancars.com. He will be grateful to have a discussion with you and resolve any concerns to your satisfaction. We look forward to hearing from you.

June 17, 2023

I had a great experience with Elsy and the Ourisman service team! Elsy explained everything in detail and my service wait time was less than an hour. More

by GKinsey
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Elsy
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Jun 20, 2023 -

Ourisman Chrysler Dodge Jeep Ram of Bowie responded

Thank you very much for your 5-star review! We're thrilled about your positive experience working with Elsy at Ourisman CDJR of Bowie. Glad to hear they and the rest of our team answered your questions and quickly serviced your Jeep. We'll be sure to tell them to keep up the great work moving forward. If you or your vehicle needs anything, please don't hesitate to reach out! We're here and happy to help. Have safe travels, and take care!

June 15, 2023

The Service Department is THE BEST IN THE D. M.V. Hands Down. There employee David is the BEST. More

by Jameslcollins77
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Raymond Walford
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 16, 2023 -

Ourisman Chrysler Dodge Jeep Ram of Bowie responded

James, thank you so much for your 5-star review! We're thrilled to hear about your positive experience working with our Service Department at Ourisman CDJR of Bowie. We'll be sure to pass your kind words on to David and the rest of our hardworking, professional team members. Glad to hear your Dodge was serviced quickly and you were communicated with throughout the process. If you need anything, we're here anytime! Have a great rest of your day, and take care! :)

June 13, 2023

Tony and Herbert in service were fantastic in helping me get my truck fixed. Tony really went out of his way to be sure I was taken care of. More

by John Doherty
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Manager Tony and Service writer Herbert
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Jun 13, 2023 -

Ourisman Chrysler Dodge Jeep Ram of Bowie responded

Thank you so much for your 5-star review, John! We're thrilled to hear Tony and Herbert made your service visit a positive one. We'll be sure to pass your kind words on and tell them to keep up the great work. If you or your Dodge needs anything, our team at Ourisman CDJR of Bowie is here for you! We look forward to serving you in the future. Have a great rest of your day, and drive safe!

June 06, 2023

Great service and communication regarding my Jeep. Thank you! Was completed on time. Good drop off option. More

by Mjeep
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cashier
Report | Print
Jun 07, 2023 -

Ourisman Chrysler Dodge Jeep Ram of Bowie responded

Thank you very much for your review! We're thrilled to hear about your positive experience with us at Ourisman CDJR of Bowie. Glad the service for your Jeep was completed quickly and you were updated throughout the process. If you or your vehicle needs anything, please don't hesitate to reach out! We're here anytime. Have a great rest of your day, and drive safe!

May 31, 2023

They. Have the most wonderful, professional, courteous, customer oriented, respectful Service Writer in Layna Welch. A big Asset to the Ourisman FZamily an More

by Dvtj356
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
The Service manager Marsha Tennessee
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Jun 01, 2023 -

Ourisman Chrysler Dodge Jeep Ram of Bowie responded

Thank you so much for your 5-star review! We're thrilled to hear about your positive experience and appreciate your kind words for our team members. We'll be sure to tell them to keep up the great work. If you or your Dodge needs anything, please don't hesitate to reach out! We're here anytime. Enjoy the rest of your week, and take care!

May 30, 2023

They were easy to schedule & fast & efficient with getting my oil change & tire rotation complete! More

by gmneigh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sorry but don’t rmember
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May 30, 2023 -

Ourisman Chrysler Dodge Jeep Ram of Bowie responded

Thank you so much for taking the time to share your feedback with us! We're thrilled to hear about your positive service visit, from scheduling an appointment to having the requested services completed. We'll be sure to pass your kind words on to our team and tell them to keep up the fantastic work. If you or your Jeep needs anything, we're here anytime and happy to help! Thanks again for supporting Ourisman, and enjoy the rest of your day! We look forward to serving you in the future.

May 30, 2023

The service is always exceptional. David V my sales advisor always goes above and beyond. More

by mitrell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David V
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May 31, 2023 -

Ourisman Chrysler Dodge Jeep Ram of Bowie responded

Mitrell, thank you so much for taking the time to share your feedback with us! We value the staff highlight for David V and will be sure to pass your kind words on to him. Glad to hear he makes each service visit exceptional. If you or your Chrysler needs anything, please don't hesitate to reach out! We're here and happy to help. Enjoy the warm weather, and have safe travels! :)

May 30, 2023

The customer service was very good, they kept me well informed of my vehicle. The wait time was great. More

by Thomasgriffin67
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Department
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May 30, 2023 -

Ourisman Chrysler Dodge Jeep Ram of Bowie responded

Thank you very much for your review, Thomas! We appreciate you taking the time to share your feedback on your recent service visit. Glad to hear our team kept you informed throughout the process and you had a short wait. If you or your Jeep needs anything, you know where to find us! Enjoy the rest of your day, and have safe travels! We hope to see you in the near future. :)

May 26, 2023

The service I received was prompt and communication was excellent. The coordination of my service was very efficient More

by masyl3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Layna & Ian
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May 26, 2023 -

Ourisman Chrysler Dodge Jeep Ram of Bowie responded

Thank you so much for your 5-star review! Excellent customer service is our top priority, and we're glad you experienced that in the consistent communication and efficient service from our team. We'll be sure to pass your kind words on and tell them to keep up the great work. If you need anything, we're here and grateful to assist! Thanks for supporting Ourisman CDJR of Bowie, and have a great rest of your day! :)

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