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Ourisman Chrysler Dodge Jeep Ram of Bowie - Service Center

Bowie, MD

4.5
437 Reviews
Call Service Center (855) 818-4762

437 Reviews of Ourisman Chrysler Dodge Jeep Ram of Bowie - Service Center

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December 15, 2023

Staff was great,seveice was provided, and service writer kept me up-to-date on repairs. She was great. More

by Rem Roc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Natasha the service manager.
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Dec 15, 2023 -

Rem Roc responded

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November 09, 2023

Everyone is helpful each time I need service. They always explain everything I need and the cost beforehand. More

by grant_beth
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Department
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Nov 14, 2023 -

Ourisman Chrysler Dodge Jeep Ram of Bowie responded

Thank you so much for your 5-star review, Grant! Excellent customer service is our top priority, and we're thrilled to hear our team is always there to assist. We'll pass your kind words on and tell them to keep up the fantastic work. If you or your Jeep needs anything, from routine auto maintenance to extensive repairs, we're here and happy to help. Have a wonderful day and drive safe! We look forward to welcoming you back for your next service visit.

November 07, 2023

Upon entering the bay, I was greeted by a service tech, inquiring what my problem was or who I wanted to see. More

by agbrooks1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Natasha Tennessee, Brittany Lowe, EXCELLENT!!
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Nov 08, 2023 -

Ourisman Chrysler Dodge Jeep Ram of Bowie responded

Thank you, agbrooks1, for taking the time to share your feedback with us! We take genuine pride in the excellent customer service we provide, and we're grateful that showed in our courteous and professional team members. We'll be sure to pass your kind words concerning our communication skills and courtesy onto Natasha, Brittany, and the rest of our team. If you or your Dodge needs anything, please don't hesitate to reach out! We're here anytime. Have a great day and drive safe!

November 07, 2023

Paul was great about explaining what our warranty covered & finished the work quicker than we expected More

by Brianahenry1126
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul carroll
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Nov 08, 2023 -

Ourisman Chrysler Dodge Jeep Ram of Bowie responded

Briana, thank you so much for taking the time to share your feedback with us! We're glad to hear Paul took the time to explain your warranty coverage and quickly addressed all the requested repairs. We'll be sure to pass your kind words on to him and the rest of our professional Service Department. If you or your Jeep needs anything, from routine auto maintenance to extensive repairs, we're here and happy to help. Enjoy the rest of your day and take care! We look forward to serving you in the future.

November 07, 2023

The customer service at Ourisman Chrysler Dodge was outstanding. I took my vehicle in for an oil change the young lady who helped me was very nice and helpful. More

by sharon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Elsy Argueta
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Nov 08, 2023 -

Ourisman Chrysler Dodge Jeep Ram of Bowie responded

Thank you so much for your 5-star review, Sharon! We appreciate your feedback and are thrilled to hear about your positive experience working with our team at Ourisman CDJR of Bowie. Our top priority is excellent customer service, and we're grateful you experienced that during your quick and courteous service visit. We look forward to serving you and your Dodge in the future. If you need anything, please don't hesitate to reach out--we're here anytime. Have safe travels and take care!

October 27, 2023

Performed recall quickly, not their fault the issue still persists. Rearview camera still not working. More

by asaunders434
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Only spoke to service people
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Nov 02, 2023 -

Ourisman Chrysler Dodge Jeep Ram of Bowie responded

Thank you for taking the time to share your feedback with us! We're pleased to hear our Service Department quickly performed the recall for your Ram. We regret that your rearview camera is still not working and are here anytime, should you choose to return. Please do not hesitate to give us a call or visit our website if you or your vehicle needs anything. Thank you for your support and have safe travels.

October 20, 2023

Excellent customer service. Prompt and courteous staff. Service representative provided a detailed description of the service provided. More

by aripc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Valenzuela
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Oct 25, 2023 -

Ourisman Chrysler Dodge Jeep Ram of Bowie responded

Aripc, Thank you for your kind words! I'm here to assist you to the best of my abilities. If you have any questions or need help with anything else, please don't hesitate to ask. Your satisfaction is our priority!

October 19, 2023

Very caring gentleman not only took care of the airbag recalls but also informed me of a third recall and made sure all was taken care of and complimentary car wash to. Nice clean waiting area with compli More

by Chrysler 300
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Advisor Paul Carroll, Outstanding customer service.
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Nov 02, 2023 -

Ourisman Chrysler Dodge Jeep Ram of Bowie responded

Thank you for taking the time to share your feedback with us! We're pleased to hear about your positive experience working with Paul and the rest of our team at Ourisman CDJR of Bowie. Glad they worked hard to quickly resolve all three recalls for your Chrysler. Thanks, too, for your feedback on the complimentary car wash and our comfortable waiting area. We appreciate your business and look forward to welcoming you back for any future vehicle purchase or service needs. Have a wonderful day! Take care!

October 16, 2023

I have bought two vehicles from this dealer and if I buy another one in the future, it will be right here with them. From the purchasing of the vehicles to the servicing of the vehicles, I can honestly say More

by ms5626
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Layna Welch
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Oct 18, 2023 -

Ourisman Chrysler Dodge Jeep Ram of Bowie responded

We're thrilled to hear that you've purchased two vehicles from Ourisman Chrysler Dodge Jeep Ram of Bowie and are satisfied with both the sales and service experiences. We appreciate your loyalty and recommendation. Thank you for your kind words!

October 12, 2023

Every person I dealt with was very helpful! They even shuttled us to Twisted Crab and back while we waited for our 1st oil change that was free. More

by thecudakid
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul
Report | Print
Oct 18, 2023 -

Ourisman Chrysler Dodge Jeep Ram of Bowie responded

Thank you so much for taking the time to share your review! We're thrilled to hear you had a positive experience with our service department at Ourisman CDJR of Bowie. Glad you appreciated the complimentary oil change and shuttle drive. We value your business and look forward to welcoming you back for any future vehicle purchase or service needs. Have a great day, and drive safe! :)

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