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Ourisman Chrysler Dodge Jeep Ram of Bowie - Service Center
Bowie, MD
437 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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437 Reviews of Ourisman Chrysler Dodge Jeep Ram of Bowie - Service Center
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August 05, 2016
They sell great cars but, the service is a disappointme We bought our Jeep Grand Cherokee in 2013. All of the service has been at the dealership. When they sell a new car, they offer the Ourisman Advantage. We bought our Jeep Grand Cherokee in 2013. All of the service has been at the dealership. When they sell a new car, they offer the Ourisman Advantage. The advantage offers a car wash with service, a loaner car program and full exterior detail every 24 months. When I went for scheduled today's appointment, I asked for advantage benefits. I arrived at 6:30 AM but they didn't have a loaner car available. When I asked for my detail, they said that I needed to bring the car in earlier, service starts at 7:00. They promised to hand wash the car, and I agreed. When I picked up the Jeep ten hours later, it had not been washed. I am so disappointed in their false advertising and not fulfilling their words. I picked a terrible dealership to buy my Jeep. More
by Jeep Grand Cherokee Man
Employees Worked With
Steven Page
July 26, 2016
service I can not say enough about the friendliness and service I received on getting my ram truck worked on.Everyone was extremely helpful and pleasant and I I can not say enough about the friendliness and service I received on getting my ram truck worked on.Everyone was extremely helpful and pleasant and I will not take my truck anywhere else.I was lucky to drop my truck off on Monday and pick it up the very next day.I am still in shock at how awesome everyone was.Thanks John,Guy,cashier and the nice man who brought my truck around. sincerely appreciate everything. thanks, Jody More
by jodes
Employees Worked With
John and Guy in service department
March 16, 2016
Great Customer Service This will be my second time dealing with Ourisman Chrysler Dodge Jeep Ram of Bowie and I must say I was pleased with the service provided last weekend This will be my second time dealing with Ourisman Chrysler Dodge Jeep Ram of Bowie and I must say I was pleased with the service provided last weekend. Service Mangers Bryan P and Bryan V provided me with great customer service. From diagnosing my car to explaining the issue with my ESIM and having my Grand Jeep Cherokee fixed and back to me by cob Saturday - I really appreciate the effort put forth of the service department overall. THANKS Ourisman!!!! More
by Cbarnett685
Employees Worked With
Mike Lewis, Brian Vanni, Bryan Paitsel
February 11, 2016
Great service Steven got me in and out in a timely manner. He came and got me when there was a issue and waited for me to provide the information to get the job com Steven got me in and out in a timely manner. He came and got me when there was a issue and waited for me to provide the information to get the job complete. I would recommended this dealership anytime. More
by Anonymous
Employees Worked With
Steven Page
December 12, 2015
Great Service I want to thank John Erbe for his excellent customer service. He is always very attentive, courteus, professional, and just a great guy to talk with a I want to thank John Erbe for his excellent customer service. He is always very attentive, courteus, professional, and just a great guy to talk with about service issues. I had an issue with my 2010 Charger and John made sure it was taken care of as he said he would. I appreciate this in a world where sometimes people don't take pride in their work. Steven, also, was very courteous and professional in making sure he called me to let me know my vechicle was ready and answering any questions I had. More
by Tmmycarlos
Employees Worked With
John Erbe, Steven Page
November 12, 2015
Crappy customer service Rude and unprofessional. Had my car in the shop no less than four times for the same thing. Did not properly put brakes on my car. Don't ask for a ren Rude and unprofessional. Had my car in the shop no less than four times for the same thing. Did not properly put brakes on my car. Don't ask for a rental either! God forbid. More
by Chase7758
Employees Worked With
Brad, Steven Page
August 03, 2015
The worst Ann lacks communication skills. It took 3 says to get a simple repair done. I had to call her to get updates and she didn't return my calls. She di Ann lacks communication skills. It took 3 says to get a simple repair done. I had to call her to get updates and she didn't return my calls. She didn't even apologize for the poor service. If you have to take your car here for service please ask for Steven, he is excellent. More
by Dodgeman
Employees Worked With
Ann Gustafson, Steven Page
