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Ourisman Chrysler Dodge Jeep Ram of Bowie - Service Center
Bowie, MD
434 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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434 Reviews of Ourisman Chrysler Dodge Jeep Ram of Bowie - Service Center
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January 09, 2017
Service Department Horrible Been having an issue lately with my 2016 Jeep Cherokee/Overland where the air from the vents has a chemical-like smell seemingly as the auto temperatu Been having an issue lately with my 2016 Jeep Cherokee/Overland where the air from the vents has a chemical-like smell seemingly as the auto temperature system cycles from warmer air to cooler air while maintaining temperature. I went online to Ourisman and made a Saturday morning appointment and filled out text box describing the issue. When I went in for my 8am appointment, the man at the service told me they don't do diagnostics on Saturday and I'd have to wait all day to see if they can do anything. I said no, and he went to my vehicle to see if he could determine anything in a minutes time. He could not but stated they should give me an oil change based on my milage and I said OK and signed the electronic form. I waited in the waiting room until 8:45 and returned to service desk to find that my vehicle had never moved. I asked the status and he called in someone from the service garage and they said there were at least two or three vehicles ahead of mine; so much for working off of the 8 am appointment time I made. I said I would like to get my keys and go and the guy at the service desk said keys are in the car; that was the end of the conversation. As much as can be helped, I will not return to Ourisman for any service required. More
by Karl
Employees Worked With
Not sure who actually provided the "non-service"; Bryan Paitsel was listed on my appointment confirmation., Bryan Paitsel
December 30, 2016
Excellent service I continue to return for the excellence service I receive each and every visit. Thanks for the coupons that allow me some savings on my dollar. I continue to return for the excellence service I receive each and every visit. Thanks for the coupons that allow me some savings on my dollar. More
by cdsi1234
Employees Worked With
Steven Page
December 29, 2016
Fantastic i continue to return for the excellence service I receive each and every visit. The staff is amazing and the store is exceptionally clean. Keep up the i continue to return for the excellence service I receive each and every visit. The staff is amazing and the store is exceptionally clean. Keep up the great work More
by Etabbyanne
Employees Worked With
John Erbe
December 19, 2016
Easy in easy out. I enjoyed the beautiful facility and the staff were efficient and considerate of my time. I was pleased with the customer cafe area and beverages. I enjoyed the beautiful facility and the staff were efficient and considerate of my time. I was pleased with the customer cafe area and beverages. More
by Dmac101
Employees Worked With
Bryan Paitsel
December 08, 2016
professional, courteous Arrived for routine oil change at 0645 and was on my way before 0845. All went well. Personnel are courteous and pleasant. The facility exudes a warm Arrived for routine oil change at 0645 and was on my way before 0845. All went well. Personnel are courteous and pleasant. The facility exudes a warm atmosphere and the hot chocolate was an added bonus. More
by Driver Trainer Man
Employees Worked With
John Erbe
December 02, 2016
Professional Raymond was on point. Very straight forward, honest and professional. Went step by step from beginning to the end on this purchase! Customer Service A Raymond was on point. Very straight forward, honest and professional. Went step by step from beginning to the end on this purchase! Customer Service A+ More
by ministerwilliams65
Employees Worked With
November 23, 2016
It's a great deal Easy in and out Great people Great new facility Car retuned clean and all maintenance reminders updated I got the pay for 1 get 4 oil changes Easy in and out Great people Great new facility Car retuned clean and all maintenance reminders updated I got the pay for 1 get 4 oil changes More
by Reward
Employees Worked With
Sydney , Steven Page
August 05, 2016
They sell great cars but, the service is a disappointme We bought our Jeep Grand Cherokee in 2013. All of the service has been at the dealership. When they sell a new car, they offer the Ourisman Advantage. We bought our Jeep Grand Cherokee in 2013. All of the service has been at the dealership. When they sell a new car, they offer the Ourisman Advantage. The advantage offers a car wash with service, a loaner car program and full exterior detail every 24 months. When I went for scheduled today's appointment, I asked for advantage benefits. I arrived at 6:30 AM but they didn't have a loaner car available. When I asked for my detail, they said that I needed to bring the car in earlier, service starts at 7:00. They promised to hand wash the car, and I agreed. When I picked up the Jeep ten hours later, it had not been washed. I am so disappointed in their false advertising and not fulfilling their words. I picked a terrible dealership to buy my Jeep. More
by Jeep Grand Cherokee Man
Employees Worked With
Steven Page
July 26, 2016
service I can not say enough about the friendliness and service I received on getting my ram truck worked on.Everyone was extremely helpful and pleasant and I I can not say enough about the friendliness and service I received on getting my ram truck worked on.Everyone was extremely helpful and pleasant and I will not take my truck anywhere else.I was lucky to drop my truck off on Monday and pick it up the very next day.I am still in shock at how awesome everyone was.Thanks John,Guy,cashier and the nice man who brought my truck around. sincerely appreciate everything. thanks, Jody More
by jodes
Employees Worked With
John and Guy in service department
March 16, 2016
Great Customer Service This will be my second time dealing with Ourisman Chrysler Dodge Jeep Ram of Bowie and I must say I was pleased with the service provided last weekend This will be my second time dealing with Ourisman Chrysler Dodge Jeep Ram of Bowie and I must say I was pleased with the service provided last weekend. Service Mangers Bryan P and Bryan V provided me with great customer service. From diagnosing my car to explaining the issue with my ESIM and having my Grand Jeep Cherokee fixed and back to me by cob Saturday - I really appreciate the effort put forth of the service department overall. THANKS Ourisman!!!! More
by Cbarnett685
Employees Worked With
Mike Lewis, Brian Vanni, Bryan Paitsel
