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Ourisman Chrysler Dodge Jeep Ram of Bowie - Service Center
Bowie, MD
437 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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437 Reviews of Ourisman Chrysler Dodge Jeep Ram of Bowie - Service Center
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February 10, 2017
Awesome Great customer service!! Very friendly and speedy. Explained everything to me in detail! I would definitely go back to this dealership's service cente Great customer service!! Very friendly and speedy. Explained everything to me in detail! I would definitely go back to this dealership's service center and recommend anyone to go there. More
by Mariah.Ford
Employees Worked With
Gary Bearor, Bryan Paitsel
February 02, 2017
12 days later with same problems........ Ridiculous No problems buying my vehicle very happy with that.. service on the other hand. worse that I had ever had. I will not be going back to this place.. To No problems buying my vehicle very happy with that.. service on the other hand. worse that I had ever had. I will not be going back to this place.. To long of a story explain.. Have new Ram truck, had warranty issues.. e-mailed service manager with problems and photos. had truck for 12 days. get truck home check repairs.... first thing that was un list WAS NOT DONE.. my truck was dirty with hand and finger prints all over it. Worse experience that I have ever had.. My next purchase will be with Adams or Tate. NO CUSTOMER SERVICE AT ALL. If I could give zero stars it would be there. Horrible More
by 12 days later
Employees Worked With
John Erbe
January 20, 2017
Had a four wheel alignment completed This was my first time at this facility and I was pleased with my service. Service Advisor (Guy Miller) was professional and very pleasant to deal wit This was my first time at this facility and I was pleased with my service. Service Advisor (Guy Miller) was professional and very pleasant to deal with. I did not have an appointment but Mr miller was able to have my service completed in a timely manner. I will use this service center again. More
by Jeep2012Wrangler
Employees Worked With
Guy Miller
January 09, 2017
Service Department Horrible Been having an issue lately with my 2016 Jeep Cherokee/Overland where the air from the vents has a chemical-like smell seemingly as the auto temperatu Been having an issue lately with my 2016 Jeep Cherokee/Overland where the air from the vents has a chemical-like smell seemingly as the auto temperature system cycles from warmer air to cooler air while maintaining temperature. I went online to Ourisman and made a Saturday morning appointment and filled out text box describing the issue. When I went in for my 8am appointment, the man at the service told me they don't do diagnostics on Saturday and I'd have to wait all day to see if they can do anything. I said no, and he went to my vehicle to see if he could determine anything in a minutes time. He could not but stated they should give me an oil change based on my milage and I said OK and signed the electronic form. I waited in the waiting room until 8:45 and returned to service desk to find that my vehicle had never moved. I asked the status and he called in someone from the service garage and they said there were at least two or three vehicles ahead of mine; so much for working off of the 8 am appointment time I made. I said I would like to get my keys and go and the guy at the service desk said keys are in the car; that was the end of the conversation. As much as can be helped, I will not return to Ourisman for any service required. More
by Karl
Employees Worked With
Not sure who actually provided the "non-service"; Bryan Paitsel was listed on my appointment confirmation., Bryan Paitsel
December 30, 2016
Excellent service I continue to return for the excellence service I receive each and every visit. Thanks for the coupons that allow me some savings on my dollar. I continue to return for the excellence service I receive each and every visit. Thanks for the coupons that allow me some savings on my dollar. More
by cdsi1234
Employees Worked With
Steven Page
December 29, 2016
Fantastic i continue to return for the excellence service I receive each and every visit. The staff is amazing and the store is exceptionally clean. Keep up the i continue to return for the excellence service I receive each and every visit. The staff is amazing and the store is exceptionally clean. Keep up the great work More
by Etabbyanne
Employees Worked With
John Erbe
December 19, 2016
Easy in easy out. I enjoyed the beautiful facility and the staff were efficient and considerate of my time. I was pleased with the customer cafe area and beverages. I enjoyed the beautiful facility and the staff were efficient and considerate of my time. I was pleased with the customer cafe area and beverages. More
by Dmac101
Employees Worked With
Bryan Paitsel
December 08, 2016
professional, courteous Arrived for routine oil change at 0645 and was on my way before 0845. All went well. Personnel are courteous and pleasant. The facility exudes a warm Arrived for routine oil change at 0645 and was on my way before 0845. All went well. Personnel are courteous and pleasant. The facility exudes a warm atmosphere and the hot chocolate was an added bonus. More
by Driver Trainer Man
Employees Worked With
John Erbe
December 02, 2016
Professional Raymond was on point. Very straight forward, honest and professional. Went step by step from beginning to the end on this purchase! Customer Service A Raymond was on point. Very straight forward, honest and professional. Went step by step from beginning to the end on this purchase! Customer Service A+ More
by ministerwilliams65
Employees Worked With
November 23, 2016
It's a great deal Easy in and out Great people Great new facility Car retuned clean and all maintenance reminders updated I got the pay for 1 get 4 oil changes Easy in and out Great people Great new facility Car retuned clean and all maintenance reminders updated I got the pay for 1 get 4 oil changes More
by Reward
Employees Worked With
Sydney , Steven Page
