Ourisman Chrysler Dodge Jeep Ram of Bowie - Service Center

Jeep Service I live in the Annapolis area I have two jeep dealers near my home. And I don’t care for either one of them. I started doing business with ourisman in I live in the Annapolis area I have two jeep dealers near my home. And I don’t care for either one of them. I started doing business with ourisman in 2016 , I am very happy and it’s worth the drive coming from Annapolis. Thank you! More

New vehicle purchase was okay...warranty issue was unaccepta Bought a new Ram from Bowie Ourisman CDJR several months back and it was an okay experience. The sales team did their job but they did input a few typ Bought a new Ram from Bowie Ourisman CDJR several months back and it was an okay experience. The sales team did their job but they did input a few typos/misinformation during the purchase process which created minor headaches in the few weeks after with getting tags and the usual follow up items after buying a new vehicle. Overall the new vehicle purchase was a fine experience and there's not much to say about it here. Where there was a serious problem was with how their service manager handled an issue with a 2016 Cherokee that we have owned since new. This Jeep has had documented issues with burning oil since it was new. Due to the issue becoming increasingly worse we took it to Bowie Ourisman CDJR for an oil consumption test to see how much it was burning. The way this test works is you take the car in and they verify oil level and then they tell you to drive it for about 1,000miles. After the 1,000miles you bring the car back for them to check the oil and determine the exact amount burned. We followed their orders and drove the car, then brought it back. The problems arise from the fact that they overfilled the oil pan before the start of the test. Meaning when it was returned to be checked, if it read 1quart low, it would have in fact burned 2quarts in order to be that low on the dipstick. Based on the fact that it was overfilled beforehand, it would understate how much got burned at the end of the test. So after they checked the oil level at the end of the test they tried to get us to sign a piece of paperwork saying the engine is okay and that it cheked out just fine, within manufacturer standards. But we knew it wasn't burning at an acceptable rate because we were already consistently exhibiting engine issues (hard starts, sputtering, etc) due to low oil after we drove anything over 1,000miles with the car. The service manager told us there's nothing to complain about and that we should just check the oil every 1,000miles and fill it up when necessary and that would be acceptable in his mind! Long story short we are unsure why this dealership was so adamant about getting us to agree the engine was fine so we left immediately and took the vehicle to another CDJR dealership in Maryland. They performed a proper oil consumption test and sealed all the entry/exit points for engine oil so that nothing could be tampered with (Bowie did not do this). The second dealership's recommendation, after consulting with the manufacturer, was that a new engine was needed due to high oil consumption and it has already been replaced with a new engine at this dealership. This vehicle is the second biggest purchase aside from a house that we will make in our lives and we have years of payments left to make on it. The last thing we want is to be worrying about the health of the engine and oil levels when its not even 2years old. Let alone how bad the problem would become in the years to come. Needing to check the oil level on a vehicle 3to4 times between its scheduled oil change interval is not acceptable even if their service manager tried to explain otherwise! Another important note is that our first step was to email the dealership and try to resolve the issues but that went unanswered and we got no response out of them. Taking Ourisman Bowie CDJR's word on this vehicle would have saddled us with a problem in the future and it's a good thing we found another dealership that we can trust with our future business for our Ram and Jeep whether it's service/warranty work or any new vehicle purchases in the future. More

Great service department and the people are just great. This is my second Jeep from Ourisman Chrysler Dodge Jeep Ram of Bowie and I just receive the best assistance when ever I take my car in for service; I This is my second Jeep from Ourisman Chrysler Dodge Jeep Ram of Bowie and I just receive the best assistance when ever I take my car in for service; I love going there just to rest. Peter L. Adams III More

Service 2008 Dodge Challenger Bill and Rick on your service team were great to work with and kept me constantly updated on my car's service needs and progress. They also identifie Bill and Rick on your service team were great to work with and kept me constantly updated on my car's service needs and progress. They also identified needed warranty work and had that addressed during my vehicle service. Thank you! More

Always Professional! I have used these guys since November 2014 and they are super! They care about you and doing the best for your vehicle. I have always been happy! I have used these guys since November 2014 and they are super! They care about you and doing the best for your vehicle. I have always been happy! More

Great service! Great staff! From the time I pulled into the Quick Service lane until the time I left, I felt nothing but at ease knowing that my vehicle would be taken care of pr From the time I pulled into the Quick Service lane until the time I left, I felt nothing but at ease knowing that my vehicle would be taken care of properly and professionally. They always do a great job. Everyone was friendly and offered excellent customer service with genuine smiles. More

Excellent Service During my last visit at the dealership, I experienced excellent customer service starting from the top down. Bill is an asset to the dealership now... During my last visit at the dealership, I experienced excellent customer service starting from the top down. Bill is an asset to the dealership now..... leading by example!!! More

Welcoming Environment From the time I arrived I felt welcomed, comfortable and safe. Upon arrival, I was greeted by a service technician and directed to the service desk. From the time I arrived I felt welcomed, comfortable and safe. Upon arrival, I was greeted by a service technician and directed to the service desk. My representative (Rick) reviewed my needs and I went to the waiting area. This environments very pleasant and accommodating. I appreciated the availability of complimentary hot drinks and water. Rick came to advise me of a recommended service to my vehicle within 45 minutes and I opted for that service as well. About 20 minutes later I was walking out the door. Every employee here is very friendly. I encountered a service technician, service representative, cashier and even a salesman who wanted to sell me another vehicle...lol. I'm a people person, so I really do appreciate employees that allow customers to feel welcomed. Thank you! More

Great Customer Service Keep up the great work. Keep up the excellent car service. Nice service advisors. Nice waiting rooms and great WIFI. Great selection of television op Keep up the great work. Keep up the excellent car service. Nice service advisors. Nice waiting rooms and great WIFI. Great selection of television options. More

Effortless! I arrived at he service lanes a little before 7:00 A.M. for routine maintenance (oil change, tire rotation, wash). After Janae discussed my needs, I I arrived at he service lanes a little before 7:00 A.M. for routine maintenance (oil change, tire rotation, wash). After Janae discussed my needs, I was directed to the waiting area. In just about an hour, I was on my way to the cashier and out the door. Since I was on a tight schedule, the in and out service made my day. Thanks for the timely service. More