Ourisman Chrysler Dodge Jeep Ram of Bowie - Service Center

Oil change I was just in for an oil change, and was originally told it would be at least 2 hours. But the team did a great job and got me in and out under that t I was just in for an oil change, and was originally told it would be at least 2 hours. But the team did a great job and got me in and out under that time. Not only did they take care of me but all employees in the office are friendly and don’t have any issues making sure you are getting taken care of. More

Awesome Great service as always !!! I have always been even excellent service and will always continue to return.. Great job to everyone at Ourisman of Bowie Great service as always !!! I have always been even excellent service and will always continue to return.. Great job to everyone at Ourisman of Bowie More

Services I took my Jeep here for repairs and Natasha was the one who helped me. She was amazing and went above and beyond to make sure everything was done with I took my Jeep here for repairs and Natasha was the one who helped me. She was amazing and went above and beyond to make sure everything was done with my vehicle. It took approximately 2 weeks (other things not seen initially were wrong) and she called me every step of the way and kept me updated without me having to call and ask myself! More

perfect courteous, responsive and informative. the wait was a bit long, but i did arrive in the middle of the day and the waiting room etc was fine,. the serv courteous, responsive and informative. the wait was a bit long, but i did arrive in the middle of the day and the waiting room etc was fine,. the service person was apologetic for the wait , it was fine. More

Recall Appointment Just had a great experience here. Had an appointment for a recall on my Ram 1500. After arrival and before I had even spoken to the service advisor, t Just had a great experience here. Had an appointment for a recall on my Ram 1500. After arrival and before I had even spoken to the service advisor, the truck was being prepped with plastic on the seats and paper protectors on the floorboards. The service adviser was great. Got the truck in immediately and the job was completed in less than 30 minutes! Outstanding! Very cordial and helpful. Really what you would hope for when you get service done! Even had the truck washed before returning to me! Had another recall done in Prince Frederick and the difference between the two experiences was striking. Any service I need will be done in Bowie! More

Disaster Me and my family bought a brand new Jeep Renegade, the sales personnel (Trevor and Spencer and also the sales manager Matti were all very nice. We wen Me and my family bought a brand new Jeep Renegade, the sales personnel (Trevor and Spencer and also the sales manager Matti were all very nice. We went home with all smiles with our new Jeep. After days of using it, we discovered that the rear power window was not working. We called Jeep service but were unable to get schedule so I decided to visit the dealer and talk to Paul (also a very nice human being) and finally got the service schedule. On the day of service after a day of waiting they told me that hey would need to order a spare po art for the window. As of this writing, it’s been week and I have not heard anything from them. I HAVE A BRAND NEW JEEP RENEGADE AND THE POWER WINDOW IS NOT WORKING... BRAND NEW! (would you be happy) More

No Worries I'm not much of a talker. They did what I expected and I'm happy. Richard Poppe is a great service clerk. I'd recommend him even on side jobs. I'm not much of a talker. They did what I expected and I'm happy. Richard Poppe is a great service clerk. I'd recommend him even on side jobs. More

Great customer experince Rick continues to raise the bar and exceed my service expectation, He never disappoints in terms of waiting times, service updates and pending issues. Rick continues to raise the bar and exceed my service expectation, He never disappoints in terms of waiting times, service updates and pending issues. You can count on Rick to info you decisions. More

Great communication Great customer service and communication provided by the service agent, especially about when my truck was ready to be picked up. They even resolved Great customer service and communication provided by the service agent, especially about when my truck was ready to be picked up. They even resolved a brand new recall issue which had not even been released at the time I dropped off the car, That saved my a trip back to have it taken care of later. More

Worst service center experience ever I drop my car off on Tuesday night had an appointment for Saturday morning. Called Saturday just to say that the battery died and have to pay $175 to I drop my car off on Tuesday night had an appointment for Saturday morning. Called Saturday just to say that the battery died and have to pay $175 to tell me the issue and couldn’t fix because jeep doesn’t have jeep batteries. I would never go there again. The worst experience ever. Pie didn’t help at all and kept saying he is busy but this is his job. I will be calling cooperate and speaking to someone and had no rentals for me. More