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Ourisman Chrysler Dodge Jeep Ram of Bowie - Service Center

Bowie, MD

4.5
437 Reviews
Call Service Center (855) 818-4762

437 Reviews of Ourisman Chrysler Dodge Jeep Ram of Bowie - Service Center

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June 19, 2024

I was treated with respect and everyone was nice. They answered all my questions about my jeep gladiator. More

by michealnelson13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tia
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Jul 09, 2024 -

Ourisman Chrysler Dodge Jeep Ram of Bowie responded

Thank you so much, michealnelson13, for taking the time to leave a review! Our top priority is excellent customer service, and we're delighted you experienced that working with our kind and respectful team. Glad all your questions were answered to your satisfaction. We'll be sure to pass your kind words on to our team and tell them to keep up the great work. If you or your Jeep needs anything, from an oil change to repair work, we're here anytime. Thanks for supporting us and take care!

June 10, 2024

Excellent service was provided to my truck that I could not achieve from other dealer. More

by robgf100
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Representatives: Paul
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Jul 09, 2024 -

Ourisman Chrysler Dodge Jeep Ram of Bowie responded

Thanks a bunch for the 5 stars, robgf100! We're glad you experienced excellent service working with our Service Department at Ourisman CDJR of Bowie. We'll be sure to pass your kind words on to Paul and the rest of our team. If you or your Dodge needs anything, please don't hesitate to give us a call or visit our website. We're here anytime. Thanks for supporting us and enjoy the rest of your day!

May 16, 2024

Outstanding service! They even provided me a ride home via Lyft. The team followed up the next day and had my vehicle ready to go. More

by dphimm15
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service-Paul
Report | Print
May 03, 2024

Great Service from the Service Team. I will definitely be back and recommend to others. More

by kelvinbfowler
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brttany
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May 16, 2024 -

Ourisman Chrysler Dodge Jeep Ram of Bowie responded

Kelvin, thank you for taking the time to leave a review! We're thrilled to hear you had a 5-star experience working with our team at Ourisman CDJR of Bowie. Our top priority is excellent customer service, and we look forward to welcoming you back. If you or your Jeep needs anything, from routine auto maintenance to extensive repairs, please give us a call or visit our website. We're here anytime! Thanks for your recommendation and support. Have safe travels.

April 22, 2024

We had an emergency when are vehicle broke down on a Sunday. Our Expedition was towed to Ourisman and the Staff went out of their way to help us. Excellent Staff. Thanks to Everyone! More

by margarete.hinkle
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mannie Leon in Sales & Layna Welch
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Apr 23, 2024 -

Ourisman Chrysler Dodge Jeep Ram of Bowie responded

Margarete we're so glad to hear that our team at Ourisman was able to assist you during your vehicle emergency! Providing exceptional service, especially in challenging situations, is something we strive for. Thank you for taking the time to share your positive experience, and if you ever need assistance in the future, please don't hesitate to reach out. Safe travels!

April 12, 2024

I had a Fast and good service. Oil change inly took a dew hours and reasonably priced. More

by Crossbosspk
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Valenzuela
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Apr 13, 2024 -

Ourisman Chrysler Dodge Jeep Ram of Bowie responded

Thank you for your positive feedback! We're glad to hear that you were satisfied with the fast and efficient service you received for your oil change. Providing quick, quality service at a reasonable price is always our goal. If there's anything else we can assist you with, please don't hesitate to reach out. We look forward to serving you again in the future!

April 06, 2024

Good service. Would have preferred to be giving a call regarding total cost prior to completing the service. Delivered on time. More

by Nut
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David in service
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Apr 06, 2024 -

Ourisman Chrysler Dodge Jeep Ram of Bowie responded

Thank you for your feedback. We appreciate your preference for a call regarding total cost prior to service completion. We will take this into consideration for future interactions to ensure a more transparent and satisfactory experience for you. We're glad to hear that despite this, we were able to deliver the service on time. If you have any further concerns or questions, please don't hesitate to reach out to us. Your satisfaction is our priority.

March 28, 2024

Went in to have tires rotated and a license plate bulb replaced..4 hrs later all done..but the kicker was $70 to change a $3 bulb. Wont be going there ever again! More

by jhall
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
none of these people helped me
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Mar 30, 2024 -

Ourisman Chrysler Dodge Jeep Ram of Bowie responded

We're sorry to hear about your experience. Our commitment to using OEM parts and certified technicians means our prices might be higher, but we strive to provide quality service. It's disappointing to hear about your wait time and the unexpected cost for the license plate bulb. We understand your frustration and appreciate your feedback. If you have any further concerns or need assistance in the future, please don't hesitate to reach out.

March 21, 2024

Great customer service! I was in and out, and my rep explained future services needed. More

by Bop
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Layna
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Mar 26, 2024 -

Ourisman Chrysler Dodge Jeep Ram of Bowie responded

It's fantastic to hear that you had a great experience with the customer service and that your representative was helpful in explaining future services. It's always reassuring to have clear guidance on maintenance. If you need anything else, don't hesitate to let us know!

March 15, 2024

Ourisman serviced my vehicle’s recall without any problem. They scheduled me and said the service would take two hours, and that was correct. They serviced the car in the two hours they stated. They More

by S waters
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brittany Lowe
Report | Print
Mar 16, 2024 -

Ourisman Chrysler Dodge Jeep Ram of Bowie responded

Thank you for sharing your positive experience with Ourisman! We're delighted to hear that our team was able to efficiently service your vehicle's recall without any issues. Providing accurate scheduling and transparent service is always our goal, and we're pleased to hear that we met your expectations. We look forward to serving you again in the future!

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